Satellite > HughesNet Satellite > FAP Limits Lowered?

FAP Limits Lowered?

Apparently it has been lowered.

»www.hughes.com/HUGHES/rooms/disp···iraccess

Any idea why? I paid for 375MB limit...not 300MB.

Thay are altering the agreement. Pray they do not alter it further.

It's definitely not fair, and should NOT be legal. What the hell good is high speed internet if you can't use it? I might as well go back to dial-up.

It has been that way since the 1st of July. Increased speeds and lowered FAP.
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9000 spaceway III, 7000S SatMex 5 1270, Dlink wirless

That is contradictory. Faster speed, but less MB download allowed? That makes great sense. Idiots. Does anyone know what the cancellation fee is?

reply to tobicat
Actually, the speeds are only increased for Spaceway subscribers. The rest of us still get the old speed and apparently the new, shrunken FAP buckets.

OTOH, HughesNet has forgotten to FAP me the last couple of times I've gone over:

»[DW7000] HughesNet forgot to FAP me!

The Home plan looks more and more attractive to me now that I've dumped my kids off onto Millenicom and I use the 3-6AM free period for large downloads. I would probably change if it weren't for the fact that changing ANYTHING with HughesNet brings the very real possibility of royally screwing up service that was working fine.

Guess I'll stay put for now...

Reg
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HughesNet DW7000 PRO | AMC3 87W 1250 MHz H H | Signal 65 | D-Link DIR-655 | W2000 SP4 | WXP SP2 | Vista | CentOS 4.3 | Firefox
Millenicom Mobile Broadband | Franklin CDU-680 | EVDO-REV A | Assent Wireless MBR-100

reply to DBM14386
Didn't know that either...

For the past few days I've been downloading some large software packages, and running right to "5%" of my "bucket".

Right around 360meg per day...

I haven't been FAPped yet.....

I'll just keep my fingers crossed I guess...!!

reply to DBM14386
Okay, shouldn't they have notified us of the change?

Has anyone actually talked to Hughesnet about the FAP change, it might be for new customer only. current customer may still be 375MB

Now getting a straight answer out of HughesNet is another thing..
--
HN7000S/SatMex 5 117W 970/.98 2 watt/Sig 96/ProPlus

reply to io chico
I think I got an email from them a while back notifying me of the "NEW FEATURE". Made it out like it was some kind of great thing they had done! HA!

reply to DBM14386
Yeah, unfortunately they kinda seemed to have mixed it in with other "things" as to not bring attention that they were going to lower the limits.

Pretty unfair. It's too bad they aren't increasing the speeds all around, though you'd hit that lowered FAP even faster.

I wonder if I'm out of my contract yet.... I should check on that.

reply to DBM14386
Like many, I do large downloads mainly during FAP-free time, but I would be curious to know if anyone can confirm the limit has been lowered.
(I'm on Pro Plan)

EDIT: Confirm by other than what is posted on their web site-they never seem to be consistent in what "they" post.

--
HN7000S/PRO Plan/93W - 1039 Since "the problem"

Home Pro ProPlus Elite Elite Plus
Installation Included Residential
Satellite System .74 antenna & 1W Radio
HughesNet Modem
Download Threshold 200 MB 300 MB 425 MB 500 MB 500 MB
Email Accounts 5 5 5 10 10
IP Address Dynamic
(NAT) Dynamic
(NAT) Dynamic
(NAT) Dynamic
(NAT) Dynamic
(NAT)
Static IP Option N/A N/A 1 for $10/mo 1 for $10/mo 5 for $20/mo
Email Defense Included Included Included Included Included
24/7 Live
Technical Support Included Included Included Included Included
Term Commitment 24 months 24 months 24 months 24 months 24 months
Standard Warranty 24 months 24 months 24 months 24 months 24 months

reply to DBM14386
Well, according to this response I got from them, it is not lowered for me. Very confusing...

Dear David,

Thank you for contacting HughesNet Technical Support. We appreciate the opportunity to assist you.

David, please accept my apologies for the inconvenience caused to you by the FAP issue. I would like to inform you that the threshold limit for KA satellite (HN9000 modem) is reduced from 375MB to 300MB, however the browsing speed is increased from 1000Kbps to 1200Kbps. The download threshold limit for Professional Plan in KU satellite (HN7000S modem) is the same 375MB with the same browsing speed. I am sending you the information about FAP and the service plan. According to the records your modem and plan information are as follows:

reply to DBM14386
This only effects the Spaceway 3 bullshit

reply to DBM14386
Still sticking 2 pint tanks on their Ferrari I see. Here's a noble thought. Lower the speed, but let people use it too. Lower speed would help limit their throughput to a reasonable level while also allowing sufficient bandwidth to at least read your email.

reply to DBM14386
Yeah, but the thing is, is that it is already MUCH lower than it is "advertised" to be during the "Peak hours". So really, I don't think there's much more Hughes can do in terms of this kind of thing and helping congestion.

Good ideas: Acquire more Satellite space on other satellites, but make sure the gateways aren't as overcrowded as they are now.

Although, today at 2 PM PST *During Peak hours* I downloaded something at around 90-100kb a second (FF3 for Windows), so that wasn't bad and it surprised me.

reply to DBM14386
They can't legally lower your throughput/allowance if you signed up before the new rules went into effect, right?

You would be technically "grandfathered" in and not be subjet to the new limits.

I heard it's illegal to alter the agreement/contract in any way later on down the road. What you signed up for when you signed up should be what you always get or else Hughes is in the wrong.

Does this affect the Pro-Plus plan or anyone who signed up before the new limits went into affect?
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My legal gaming/emulation website:

»www.xtemu.com