http://www.dslreports.com/forum/r20908031 en Mon, 14 Dec 2009 20:32:21 EDT Mon, 14 Dec 2009 20:32:21 EDT http://www.dslreports.com/forum/remark,20908520 Fisamo : Definitely happy with the service I've gotten from ATT. (Sounds almost novel. :) ) The only frustration with the service call was that the Tier 1 rep insisted that I had to be home and follow the standard troubleshooting steps (reboot device, etc) with her before she could escalate the issue. However, she did escalate when I told her that I was unable to connect to the local Control-by-Phone number, and that calls were not routed to my Locate Me list when I had that feature enabled. Since the system never routed my calls to either a LocateMe phone, the safe forward number, or voicemail, I'm certain that it was not a problem with my ATA. Since I also could not connect to the Cary Control-by-Phone number, I doubt it was an issue specific to my line.

As for hold time, I had to wait a few minutes on hold (not more than 10, not sure how much less), but the problem was dealt with pretty quickly. The tech support rep was very courteous when insisting that she was required by procedure to troubleshoot with me at home first, and she took the common sense approach and verified the trouble dialing into control-by-phone so she could escalate the issue without troubleshooting. Thumbs up!

In any case, once ATT fixed the problem and calls started coming through to my line, my wife asked me how many ATT repair people she'd need to talk with... :)]]> http://www.dslreports.com/forum/remark,20908520 Wed, 06 Aug 2008 13:49:30 EDT http://www.dslreports.com/forum/remark,20908384 scots : Was it something with your line/adapter, Fisamo? I just logged into my account on the CV web site and saw several incoming and outgoing calls for today, so I'm assuming no problems with mine.

One thing I must say about CallVantage is that whenever I've had to call them for any reason at all they've always been top-notch. I've never had to wait on hold for more the just a few seconds (if I had to wait at all) before being connected to a rep, and they're always the most friendly & helpful people I've ever dealt with. Also, they're here in the good ol' US of A and speak plain English. You don't get to speak with "Joe" or "Mary" in India/Bangladesh/pick a "country of the day".]]> http://www.dslreports.com/forum/remark,20908384 Wed, 06 Aug 2008 13:26:55 EDT http://www.dslreports.com/forum/remark,20908185 CallVtgGuy : Good to hear.

Were you happy with the level of attention from Callvantage?

sounds like they escalated rather quickly.]]> http://www.dslreports.com/forum/remark,20908185 Wed, 06 Aug 2008 12:51:55 EDT http://www.dslreports.com/forum/remark,20908120 Fisamo : OK, the problem appears to be resolved. After speaking with tech support, they pushed the issue to escalations, and now we're good. :)

I can call home, my wife just called from home to work... Life is good again.]]> http://www.dslreports.com/forum/remark,20908120 Wed, 06 Aug 2008 12:40:50 EDT http://www.dslreports.com/forum/remark,20908118 anon : Hey, I am in Raleigh using CV on Time Warner Cable. I just called my # from my cell and no issue.

Also been using it all morning (outbound & inbound aug 6) with no issue.

Perhaps a TA or router issue?]]> http://www.dslreports.com/forum/remark,20908118 Wed, 06 Aug 2008 12:40:14 EDT http://www.dslreports.com/forum/remark,20908031 Fisamo : Go figure. scots (per his profile, lives in Raleigh) just posted an update to his review giving ATTCV full marks, and now there's a local problem with the service! No, I don't really think the two things are related, but it is kind of funny.

Before there are a bunch of responses saying "My service wasn't down..." I have to say that I'm fairly certain the problem is local to this area. If I dial my home number, I get dead air (or a bunch of static), then the call is dropped. This has happened whether Locate Me was turned on (should have forwarded to my cell) or off (would forward to my cell if an internet connection problem). If I call my local control-by-phone number, same thing. I'm not at home, so I can't confirm that I have no dial tone on the line.

However, if I dial one of the NYC control-by-phone numbers, it connects as usual.

I spoke with CV tech support, and they've reported the problem to the next tier of troubleshooters...]]> http://www.dslreports.com/forum/remark,20908031 Wed, 06 Aug 2008 12:21:41 EDT