daveinpoway
Premium
join:2006-07-03
Poway, CA | reply to boble88
Re: [Connectivity] [CHICAGO] Fast Speed Test / Slow Browsing
When you said "Toshiba router", I assume you meant to say "Toshiba modem". |
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Ursine1
join:2007-10-16
Chicago, IL | reply to Ursine1
Re: [Connectivity] [CHICAGO] Fast Speed Test / Slow Browsing
Now almost 2 weeks later, and no response.
So, no one from RCN reads these posts? Or cares? |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs: 
 ·Comcast
Host:
TV over IP
Software
RCN
Inside Insight
Team Discovery
| said by Ursine1  :Now almost 2 weeks later, and no response. So, no one from RCN reads these posts? Or cares? Did you even call?
»800 RING RCN and you.. |
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Ursine1
join:2007-10-16
Chicago, IL | Did you even read my previous posts? |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs:
1 edit | Aye. Each & every one
This forum is not a one stop fix, however.
You have to execute your part in the scenario  |
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lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
clubs: | reply to Ursine1
Get a trouble ticket going.
Once established - you might get help.
Those that "check in here" are unpaid volunteers - much like our "member helpers" |
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Ursine1
join:2007-10-16
Chicago, IL
| Yes, yes. Of that I'm all aware.
I've given up on calling RCN.
In the past, I've called them dozens of times. Even before the outsourcing to India, their customer service has always been substandard. Now, it's pretty much a joke. A completely frustrating waste of time with no positive result whatsoever for anything other that that which can be handled by a modem power cycle. Or a trouble ticket that gets opened and then apparently is sent off to the retirement home to live out it's life with all the other aged trouble tickets, but never to be heard from again.
Of course, I'm not the only person who feels this way about RCN's horrible customer service -- just read any of the reviews on this board or elsewhere on the web.
I've threatened to leave RCN before, but what keep me with them -- honestly -- is that it's difficult to change all 3 services, and the options available aren't necessarily that much better, truth be told.
I'm sure the RCN reps who are reading this know that. Combined with the knowledge that my issue is (to them) a minor one, affecting possibly only me, difficult to diagnose and even harder to solve, it's understandable from their point of view as to why no response here has been forthcoming.
It's not so understandable from my point of view.
As I said previously, having given up on calling, I had hoped that maybe some help could be found here. Apparently, that thinking was naive and in vain.
Now I hope that this thread might at least serve as cautionary example to anyone else considering RCN.
I'll stop asking for help now. |
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awbishop
join:2004-08-26
Chicago, IL
·RCN CABLE
| Ursine, I had an issue last year, that was appearantly only affecting me. I would recommend that you call customer service during the day and ask for 'retentions'. The reps in that department have the ability to contact the local market people in Chicago and have someone address the problem. Its not a quick fix unfortunately, but they did manage to get the issue that I was having resolved. |
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sashwa
Pixie Cat Crunchin' n Foldin'
Premium,Mod
join:2001-01-29
Alcatraz
clubs: |  reply to Ursine1
(topic move) [Connectivity] [CHICAGO] Fast Speed Test / Slow Bro
Moderator Action
The post that was here, has been moved to a new topic .. »[Connectivity] [PA] Fast Speed Test / Slow Browsing |
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Niwrad
@rcn.com
| reply to Ursine1
Re: [Connectivity] [CHICAGO] Fast Speed Test / Slow Browsing
Hey Ursine, you're not alone in this. Also in Chicago and also seeing the bizarre connection issues with RCN. Plug a site in, it sits, sits, sits, then loads fast 30 seconds later. Holy happens on some sites, but still really annoying.
I've tried CS as well and my speed tests come back find and they continue to say it's an issue on my end. I'm not that knowledgeable in connectivity issues, so really at a loss for explaining it. Just glad to see I'm not the only one that is getting this. My only idea was that it had something to do with the cable modem that is atleast a few years old.
Will probably give it a couple weeks before switching over to an ISP that works. Weill keep an eye on this thread for any solutions/responses from RCN. |
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