djpiazza
join:2001-03-19
Caldwell, NJ
 ·Verizon FIOS
 ·Speakeasy
| reply to djpiazza
Re: Nonexistant support
To update my post. I finally got through to someone last night after another 54 minutes of hold time. After checking on things, they verified my service ticket and my added notes for the past few days, apologized and than said doesn't look like a modem was ever shipped and not sure why i was never followed up on. So now this person will ship me out a modem which I should have by Friday. So the wait begins again.
For what it's worth. There does seem to be more activity showing on my service ticket since the call last night but the info listed is not very encouraging as to fixing my issues. It also ends with something about contacting customer about a billable Covad dispatch. I hope they don't plan on billing me. I have yet to be contacted today. This is the posted info on my ticket:
Port status shows up,Low Margins,Low Upstream Margins.
No changes seen after reprovisioned the circuit in Safe mode.
Unable to run MLT through Verizon GUI,hence called Up Verizon, spoke to Roslinto run the MLT,she informed the Test Comes As Line is Busy.
Called up Verozon For the 2nd time and spoke to MErl ,she Informed the Test shows Busy Speach.
Placed the circuit in 384/384 speed, Port status shows Up with good margins,2 way traffic passing.
Verified and Found the Distance from CO:3800 ft.
There is no Previous TT and the Circuit is almost 5 years old.
The CPE might have Gone Bad since the circuit is too old.
Partner in order to resolve this issue Please provide us the customer's availability
(Mon-Fri 09.00 to 13.00 to 12.00 to 16.00) to schedulle a Covad dispatch and Authorize for a Billable Dispatch./ |
