Re: Any progress in solving toll-free dialing on new servers? in ViaTalk http://www.dslreports.com/forum/r20919783 en Wed, 11 Nov 2009 07:33:28 EDT Wed, 11 Nov 2009 07:33:28 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,21019023 SuperHemp : No clue on what they fixed.. Brenden you find out what it was?

Thanks
SuperHemp]]> http://www.dslreports.com/forum/remark,21019023 Thu, 28 Aug 2008 08:51:44 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,21016727 espaeth : What was the fix?]]> http://www.dslreports.com/forum/remark,21016727 Wed, 27 Aug 2008 19:03:08 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,21016045 SuperHemp : After a couple of hrs on being on the phone with the techs this finally got resolved.

Thanks ViaTalk
SuperHemp]]> http://www.dslreports.com/forum/remark,21016045 Wed, 27 Aug 2008 16:42:52 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20975668 SuperHemp :
said by VTBrendan See Profile :

Hi,

Can you PM me your number? Do you now if you're registering the same place with both lines? Thanks.

-Brendan
pm sent

thanks]]> http://www.dslreports.com/forum/remark,20975668 Tue, 19 Aug 2008 17:44:23 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20975185 VTBrendan : Hi,

Can you PM me your number? Do you now if you're registering the same place with both lines? Thanks.

-Brendan]]> http://www.dslreports.com/forum/remark,20975185 Tue, 19 Aug 2008 16:02:03 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20975151 SuperHemp : Anyone still having this problem? I still have a ticket open and no one has responded to it. I can dial 800 numbers threw line2 on adaptor but not threw line1 in the adaptor.]]> http://www.dslreports.com/forum/remark,20975151 Tue, 19 Aug 2008 15:54:43 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20940519 SuperHemp : Yea I just noticed I get the error on line 1 but not on line 2.]]> http://www.dslreports.com/forum/remark,20940519 Tue, 12 Aug 2008 17:41:14 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20939478 espaeth : Interesting.

Changed over to megatron again today to test and now it's working. I can dial the 800 numbers I couldn't before, and 866-MY-ANI-IS and 800-444-4444 both report my correct phone number.]]> http://www.dslreports.com/forum/remark,20939478 Tue, 12 Aug 2008 14:13:49 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20935328 SuperHemp :
said by VTJohn See Profile :

Out of curiousity... do you have call privacy on when you are having trouble dialing these toll free numbers?
nope not at all]]> http://www.dslreports.com/forum/remark,20935328 Mon, 11 Aug 2008 18:28:20 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20932955 VTJohn :
Out of curiousity... do you have call privacy on when you are having trouble dialing these toll free numbers?]]> http://www.dslreports.com/forum/remark,20932955 Mon, 11 Aug 2008 11:24:52 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20932054 SuperHemp : sent a pm a when it was first posted and NO message back? and still cant dial 888 number]]> http://www.dslreports.com/forum/remark,20932054 Mon, 11 Aug 2008 06:40:40 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20929907 espaeth :
said by VTBrendan See Profile :

It sounds like it may be something specific to certain numbers as we process enough TF calls that if there were a system wide issue we would be very aware of it.
It sounds like it might be specific to certain Viatalk subscriber accounts. For me if I use the old servers I can originate calls and everything works exactly as it should. On the new servers none of my outbound calls have ANI 100% of the time.

Edit: The behavior has changed today. Now if I use megatron and dial 800-444-4444 or 866-MY-ANI-IS it reports my ANI as being 585-000-0000. I still can't dial most other 800 numbers on the new servers though.]]> http://www.dslreports.com/forum/remark,20929907 Sun, 10 Aug 2008 17:57:08 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20928946 VTBrendan : Hi,

Can you please PM me your number and some times and numbers you have called where you have had this issue? It sounds like it may be something specific to certain numbers as we process enough TF calls that if there were a system wide issue we would be very aware of it.

-Brendan]]> http://www.dslreports.com/forum/remark,20928946 Sun, 10 Aug 2008 13:52:52 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20927920 galandy : I am having the same issue on the new servers. For most calls to toll free numbers I get a message ending with "0032".

Also, my caller ID is not passed to any number I am calling (I show up as anonymous). Tried both the megatron/galvatron servers. ]]> http://www.dslreports.com/forum/remark,20927920 Sun, 10 Aug 2008 08:25:57 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20926430 GVG : no problem calling any of those numbers and I am on Megatron.]]> http://www.dslreports.com/forum/remark,20926430 Sat, 09 Aug 2008 19:51:25 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20925653 degauss1 : I'm able to connect to all the numbers listed with no issues. I have no problems at all with toll free since I followed the step provided by d.c in this post »Re: New Network Update .]]> http://www.dslreports.com/forum/remark,20925653 Sat, 09 Aug 2008 16:13:05 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20925607 voipdabbler : Which of the new servers are you on? Try dialing these nationwide toll free numbers and see if you can connect (I currently cannot).

General Services Administration


Consumer Information Center


(888) 878-3256

United States Postal Service


General Information


(800) 562-8777

AT&T Nationwide Calling Card Toll-free Number

(800) 243-9252]]> http://www.dslreports.com/forum/remark,20925607 Sat, 09 Aug 2008 15:59:59 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20925030 Agrajag : I called DirecTV via their 800 number and got in with no trouble. I didn't try caller ID (I called from my second line. If you call from your account phone number it doesn't ask you for your number).]]> http://www.dslreports.com/forum/remark,20925030 Sat, 09 Aug 2008 13:32:53 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20920157 im_chandave : I just tried calling the BOA Small Business services number 7 times in a roll. Only once did I not have audio.

Here's a list of the Level3 LA media gateways used during the the call and a status on whether the call connected properly or not.

Unfortunately, I didn't capture the RTP stream on the unsuccessful call. But, for the other successful calls I connected to BOA's IVRS system (with the lovely glockenspiel music).

Could you try the stuff I suggested to degauss1 See Profile in the following post http://www.dslreports.com/forum/r20905875-. Just ignore the stuff about the D-Link if your not behind a D-Link router.

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20920157 Fri, 08 Aug 2008 14:23:19 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20920037 espaeth : I've confirmed no ANI by calling into our Qwest and Verizon trunks at work. This seems specific to something in my account -- I get the same behavior on the galvatron and megatron if I point my PAP2T directly at them to register, or if I route the calls through my Asterisk server (v1.4.21.2).

The output is clearly coming from the PSTN world when dialing 800 numbers. Here's the sample audio: »www.hearaduckquack.com/800call.au]]> http://www.dslreports.com/forum/remark,20920037 Fri, 08 Aug 2008 13:59:15 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919948 SuperHemp : PAP2 new firmware

number I am trying to reach is 888-287-4637, which is Bank of America Business services, I would think its a nationwide number.]]> http://www.dslreports.com/forum/remark,20919948 Fri, 08 Aug 2008 13:43:35 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919844 im_chandave : hmm....Which ATA did ViaTalk give you? The PAP2 or the PAP2T?

Maybe this is ATA related. I use an Asterisk 1.2.x box to communicate with ViaTalk's servers. That's working fine. I also know that an SPA2002 also works with the new systems. Since the SPA2002's firmware is very similar to the PAP2, then it might also work properly with the PAP2. But, the PAP2T is a different beast altogether. Maybe it needs additional configuration changes.

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20919844 Fri, 08 Aug 2008 13:26:32 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919783 im_chandave : That's really strange!

I just called my UMS system via the 1-866 toll-free number and it correctly identified me calling from my ViaTalk phone number.

If you have no problems with revealing your phone number to me, then I'll PM you my UMS toll-free number and my mailbox. You an then leave a message and I'll tell you what number my UMS system saw.

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20919783 Fri, 08 Aug 2008 13:16:49 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919759 voipdabbler : im_chandave,

I'm sure the SIP invites are going to Viatalk, I use the ATA that ViaTalk provided for my Viatalk lines. (I have a one-line IP phone registered to Pbxes that I use for other services.) I'll try the to capture packets on a toll-free call while on one of the new servers. At least I'm now consistently getting a message that the call cannot be connected, when this problem first surfaced while the new servers were still in beta I just got dead air. ]]> http://www.dslreports.com/forum/remark,20919759 Fri, 08 Aug 2008 13:10:08 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919736 im_chandave : Are the 888 numbers that you cannot reach regional toll-free numbers or national toll-free numbers?

Since the new server setup forces all 1-8XXX-XXX-XXXX numbers through Level3's LA server, it might mean that regional toll-free numbers would not accept the charge for an out-of-regional inbound call.

What's the number? I'll try it from a POTS line in the NE Ohio region serviced by SBC/at&t.

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20919736 Fri, 08 Aug 2008 13:05:22 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20919486 espaeth : I have the same problem if I use the new servers. For whatever reason, if I use the new servers my ANI doesn't get passed on to the called number. ]]> http://www.dslreports.com/forum/remark,20919486 Fri, 08 Aug 2008 12:13:29 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20918066 SuperHemp : I still cant dial some 888 numbers. Bank of America business line. I went to change servers but my incoming calls go to forwarded line, so I am screwed both ways]]> http://www.dslreports.com/forum/remark,20918066 Fri, 08 Aug 2008 06:18:06 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20917872 im_chandave : Are you sure the SIP INVITEs are going to ViaTalk's servers and not any of the other providers you use (like FWD, PBXes, Freedigits, or SIPBroker)?

Can you get a packet capture of your 800-number session that uses ViaTalk? The session should have:
- "SIP INVITE" from you
- "SIP 100 Trying" and "SIP 100 Giving a try" with the modified out_uri from ViaTalk
- "SIP 200 OK" with a "Contact:" header and SDP that points to Level3's media gateway.
- "SIP ACK" from you.

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20917872 Fri, 08 Aug 2008 03:05:33 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20917791 voipdabbler : I get the same message for all 3 numbers you listed telling me the call could not go through (the number cited at the end of the message actually has 2 zeros--0032). I even configured the adapter for the new server--optimusprime, same results. I've had no problems dialing other numbers on the new servers--it's just toll-free. When I switch back to the old servers, I can dial toll-free with no problem. I'm not the only one reporting this issue. I'm surprised you can make any toll-free on the new servers.]]> http://www.dslreports.com/forum/remark,20917791 Fri, 08 Aug 2008 02:11:51 EDT Re: Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20917694 im_chandave : I'm on galvatron right now and have no problems calling 800 and 866 toll-free numbers.

Are you getting that error for a regional toll-free number or all toll-free numbers? What do you get when you dial TellMe (1-800-555-1212), Domino's Pizza (1-800-366-4667), or Pizza Hut (1-866-293-5342)?

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20917694 Fri, 08 Aug 2008 01:25:06 EDT Any progress in solving toll-free dialing on new servers? http://www.dslreports.com/forum/remark,20916205 voipdabbler : VTBrenden or other VTers,

Are you making any headway with resolving the problem with toll-free dialing on the new servers? I've been keeping one of my two lines registered to one of the older servers to keep toll-free dialing capabilities. Today, when testing toll-free dialing on gavaltron I'm consistently getting the message that the call cannot go through with the digits "032" at the end of the message. (Before, I've often just gotten dead air--maybe this is progress if it helps you resolve the issue.) ]]> http://www.dslreports.com/forum/remark,20916205 Thu, 07 Aug 2008 19:19:57 EDT