Re: Strike in http://www.dslreports.com/forum/r20924336 en Tue, 09 Feb 2010 13:41:05 EDT Tue, 09 Feb 2010 13:41:05 EDT Re: Strike http://www.dslreports.com/forum/remark,20938697 mod_wastrel : People, including myself, often use "they" instead of saying "he" or "she" to avoid any chauvinism with respect to gender; I was trying to be non-specific. As a rule, I've had nothing but excellent service from the Vz techs who have done work for me... but it only takes one to throw a bad light on all.

The "assumption" made in this customer's case was that the tech down the street was working on someone's else's install/issue, until the end of the day when it was discovered that the time that the tech called in that no one was home was the time that the truck was parked there. The customer was on the phone at the time the installer called in (according to what the customer was told by customer support) to say the customer wasn't home--not for the entire time that the truck was parked down the street. The customer's front door was open all afternoon--no one could have thought no one was home.

I couldn't care less about union or non-union. We waited 3 weeks plus all day for someone to never show up. I don't really care if every other Vz tech is excellent. This one didn't show up and lied about it. ]]> http://www.dslreports.com/forum/remark,20938697 Tue, 12 Aug 2008 11:51:36 EDT Re: Strike http://www.dslreports.com/forum/remark,20930352 Acc708 :
said by mod_wastrel See Profile :

said by Acc708 See Profile :

said by mod_wastrel See Profile :

Maybe they'd actually show up for installation appointments, too.
Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management.
Another uninformed assumption. The installer parked down the street, crawled back into the truck after putting out cones, and apparently took a nap for an hour or so before driving off--probably too tired from a Friday night of partying. He arrived on the street at the appointed time but simply called in to say no one was home, not knowing that the resident of the home was on the phone with Verizon support at that exact time. There was no over-scheduling, just a lazy-ass installer.
Speaking of assumptions, you state "the" installer, yet you claim "they'd". Because you had a bad experience doesn't mean all installer's do this. I also don't have the installer's side of the story, so listening to your side doesn't make you right. It only means your side was heard. The funny thing is this, most of us have gps in our vehicle which means if parking down the street, the tech has a variance management will be looking at. Many a customer assume because a tech is in the area, they must be there for them since no one else could possibly be getting a service visit in the same immediate area. Just because you saw a tech doesn't mean it was your tech. Besides, as I said earlier, one scenario doesn't make a broad accusation accurate. Besides, an hour nap and you were on the phone all that time? Why would you be on the phone if the installer were there?

Many a time I've had a customer tell me how the installer did this or that, only to correct them in their lie because they were too stupid to acknowledge I am the one they were talking about. He never came to the door. Funny, I distinctly remember knocking twice and hitting the door bell twice, but since a customer says this, it must be true.

I'm sorry if you had a legitimately bad experience, truly I am, but one gets sick of being lumped in as a bad guy by union hating ignorance and jealousy.]]> http://www.dslreports.com/forum/remark,20930352 Sun, 10 Aug 2008 19:42:54 EDT Re: Strike http://www.dslreports.com/forum/remark,20930100 mod_wastrel :
said by Acc708 See Profile :

said by mod_wastrel See Profile :

Maybe they'd actually show up for installation appointments, too.
Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management.
Another uninformed assumption. The installer parked down the street, crawled back into the truck after putting out cones, and apparently took a nap for an hour or so before driving off--probably too tired from a Friday night of partying. He arrived on the street at the appointed time but simply called in to say no one was home, not knowing that the resident of the home was on the phone with Verizon support at that exact time. There was no over-scheduling, just a lazy-ass installer.]]> http://www.dslreports.com/forum/remark,20930100 Sun, 10 Aug 2008 18:42:24 EDT NO STRIKE - Contract terms reached http://www.dslreports.com/forum/remark,20929969 OverModded : Just waiting now for the ratification vote, but the strike has been called off.
»news.yahoo.com/s/nm/20080810/bs_···rpact_dc]]> http://www.dslreports.com/forum/remark,20929969 Sun, 10 Aug 2008 18:12:44 EDT Re: Strike http://www.dslreports.com/forum/remark,20929549 cypherstream : Well we have fiber run into our facility where I work, but Verizon refuses to light it unless we go with T3 service. There's no way we are going to pay the monthly bill for T3 service. We have a full T1 for Voice, and another full T1 for Data, plus some Point to Point T1's to other locations.

It seems whenever it rains or storms the T1's are always down, (at least one of them). Thank god for MPLS backup circuits. The newest location does have T1 over fiber because its a newer building. Oddly enough we have the fiber in our basement at the demarc, but they wont light it! Little do they know that it would be much less headaches to run T1 over the fiber, as it's a passive network. No more flooded manholes with damaged repeater cards, or overheated cards. T1 service from VZ has been pretty unreliable, and that's unacceptable for that level of service. My Comcast cable modem at home has been more reliable and faster than business class T1 at work. I find that backwards if you ask me.]]> http://www.dslreports.com/forum/remark,20929549 Sun, 10 Aug 2008 16:31:34 EDT Re: Strike http://www.dslreports.com/forum/remark,20929430 keyboard5684 : That is the most thoughtful response I have received.

Why do I have no clue. I said they showed up faster/repaired it faster.

I have had probably 20 T1 repairs (not the same T1) or more in my lifetime and that was the fastest.

So what I said means I have no clue what I am talking about, why? People that respond like that should be deleted.

You said nothing but an insult, that is it. No facts, no content at all, just a badly composed insult.]]> http://www.dslreports.com/forum/remark,20929430 Sun, 10 Aug 2008 15:59:06 EDT Re: Strike http://www.dslreports.com/forum/remark,20929334 supergirl :
said by ITALIAN926 See Profile :

quote:
Well, considering when I had Bell and it took 8 techs and 1 engineer to fix static and the guy that fixed it was a new tech and found a simple screw loose in the NID, STRIKE, STRIKE, STRIKE! Do it know. Let's so how bad VZ POTS sucks without workers? It can't get much worse. Two weeks to fix a POTS line? What is it rocket science now? And, to be blunt, Comcast is kicking VZ's butt anyway so all those VZ people will eventually be working for a non-union company anyway. Well, except the FIOS people us stockholders hope. The Strike would be COMCASTIC


Rocket Science ?? Look at your grasp of the English language ! You are exxagerating your situation.. and if youre so damn smart, the NID is accessable and you shouldve fixed it.. huh??????
Ummm, there were two NIDs. One in the apartment all the techs couldn't get (alarm system). The other was outside. I don't have access to a box that says, "BellSouth only" (that had wiring for 8 apartments) and that was were the screw was loose. I did cancel that ridiculous maintenance plan after they fixed it. They blamed the alarm system. The last tech, a newbie, found it in 15 minutes. IDIOTS! This only went on for THREE DAMN MONTHS!
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,20929334 Sun, 10 Aug 2008 15:33:16 EDT Re: Strike http://www.dslreports.com/forum/remark,20929249 alchav :
said by keyboard5684 See Profile :

Last time they striked I got FASTER service. A manager actually came out and fixed the T1 after 20 minutes.

Union is outdated. It brings the costs way up, they have too many rights (more than a normal employee does) and there is entirely too much corruption.

The union employees could care less about the company....
Keyboard, you hit the nail on the head, it's too bad that Unions have out lived their usefulness. Now people use Unions as a crutch, and many of the people left have no talent, are always complaining, and could not care less for The Customer. The Managers come in and take over the jobs and things get done. So don't worry about the Strike, things might get better.]]> http://www.dslreports.com/forum/remark,20929249 Sun, 10 Aug 2008 15:09:51 EDT Re: Strike http://www.dslreports.com/forum/remark,20928954 anon : Most of you have some valid points. However, the mgmt. is not completely responsible for the problems with getting repair jobs completed, or the time it takes a tech to do an install. I was lucky enough to watch a tech install FiOS a few weeks ago. I wanted to fire him myself as he took pride in telling me that "they" want these jobs done in 4 hours, but they all stretch it to 8. Ensuring job security for their futures. A very shortsighted view indeed. Take pride in your work, keep customers happy, and KEEP CUSTOMERS! This clown literally walked to his van and carried a single set top box into the house, walked back out to get the remote, then repeated 4 more times. Truly ridiculous. I have friends that work on both sides, and it's just as bad within the call centers. I am torn as I believe in Unions, but I do see firsthand how some lazy people get protection even when its clearly abusive to the customer and the company. What ever happened to fair days work for a fair days pay? And, despite what some techs or customer service reps may say, these guys are very well taken care of. Take it from someone who has been on both sides. I say strike if the company who saw 3.4 billion in profits in a single quarter can't see how taking care of ALL the people who help build the company that allows them to have million dollar apartments in NYC, private jets, and ridiculous bonuses every year. FYI, the profit margin on Caller ID service alone is over 34,000%, yes, thats thousands...............]]> http://www.dslreports.com/forum/remark,20928954 Sun, 10 Aug 2008 15:01:50 EDT Re: Strike http://www.dslreports.com/forum/remark,20928771 Acc708 :
said by mod_wastrel See Profile :

Maybe they'd actually show up for installation appointments, too.
Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management.]]> http://www.dslreports.com/forum/remark,20928771 Sun, 10 Aug 2008 13:06:14 EDT Re: Strike http://www.dslreports.com/forum/remark,20928751 Acc708 :
said by Hellrazor See Profile :

said by Shadow01 See Profile :

said by cypherstream See Profile :

Please don't strike! Our Verizon T1's go down at work every time it rains! Who's going to fix them then?
High quality, low paid contractors "scabs" or managers, which do you prefer?
Pretty obvious the high paid union workers can't get it right. Maybe he has a better chance with the scabs.
A clear display of your absolute ignorance of the outside plant. The reason the t-1 goes down all the time is because management refuses to replace the cable that is past it's expected lifetime. They have forced technicians to band aid everything for at least the past ten years or more. They put everything into fios and wonder why dial tone customers are leaving in areas where there is no fios and going to cable companies and companies like Vonage. They charge more and give less.]]> http://www.dslreports.com/forum/remark,20928751 Sun, 10 Aug 2008 13:01:50 EDT Re: Strike http://www.dslreports.com/forum/remark,20928572 hottboiinnc : But according to this site that's what the UNIONS GET PAID FOR since their so experienced and nobody else could NEVER provide the same level of service to the customers that they do.

:uhh:]]> http://www.dslreports.com/forum/remark,20928572 Sun, 10 Aug 2008 12:21:17 EDT Re: Strike http://www.dslreports.com/forum/remark,20928521 hoyleysox : They showed up. It took them 5 seconds to park, knock and drive off. By the time you got to the door (if you heard the knock), all you could smell was the exhaust of the company van speeding out.]]> http://www.dslreports.com/forum/remark,20928521 Sun, 10 Aug 2008 12:05:12 EDT Re: Strike http://www.dslreports.com/forum/remark,20928466 ITALIAN926 :
quote:
Well, considering when I had Bell and it took 8 techs and 1 engineer to fix static and the guy that fixed it was a new tech and found a simple screw loose in the NID, STRIKE, STRIKE, STRIKE! Do it know. Let's so how bad VZ POTS sucks without workers? It can't get much worse. Two weeks to fix a POTS line? What is it rocket science now? And, to be blunt, Comcast is kicking VZ's butt anyway so all those VZ people will eventually be working for a non-union company anyway. Well, except the FIOS people us stockholders hope. The Strike would be COMCASTIC


Rocket Science ?? Look at your grasp of the English language ! You are exxagerating your situation.. and if youre so damn smart, the NID is accessable and you shouldve fixed it.. huh??????]]> http://www.dslreports.com/forum/remark,20928466 Sun, 10 Aug 2008 11:50:50 EDT Re: Strike http://www.dslreports.com/forum/remark,20928061 supergirl : Well, considering when I had Bell and it took 8 techs and 1 engineer to fix static and the guy that fixed it was a new tech and found a simple screw loose in the NID, STRIKE, STRIKE, STRIKE! Do it know. Let's so how bad VZ POTS sucks without workers? It can't get much worse. Two weeks to fix a POTS line? What is it rocket science now? And, to be blunt, Comcast is kicking VZ's butt anyway so all those VZ people will eventually be working for a non-union company anyway. Well, except the FIOS people us stockholders hope. The Strike would be COMCASTIC!
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,20928061 Sun, 10 Aug 2008 09:40:52 EDT Re: Strike http://www.dslreports.com/forum/remark,20927862 Hellrazor :
said by Shadow01 See Profile :

said by cypherstream See Profile :

Please don't strike! Our Verizon T1's go down at work every time it rains! Who's going to fix them then?
High quality, low paid contractors "scabs" or managers, which do you prefer?
Pretty obvious the high paid union workers can't get it right. Maybe he has a better chance with the scabs.]]> http://www.dslreports.com/forum/remark,20927862 Sun, 10 Aug 2008 07:48:58 EDT Re: Strike http://www.dslreports.com/forum/remark,20927238 mod_wastrel : Maybe they'd actually show up for installation appointments, too.]]> http://www.dslreports.com/forum/remark,20927238 Sat, 09 Aug 2008 23:43:47 EDT Re: Strike http://www.dslreports.com/forum/remark,20926975 anon : you have no clue what you are talking about]]> http://www.dslreports.com/forum/remark,20926975 Sat, 09 Aug 2008 22:27:24 EDT Re: Strike http://www.dslreports.com/forum/remark,20926805 keyboard5684 : Last time they striked I got FASTER service. A manager actually came out and fixed the T1 after 20 minutes.

Union is outdated. It brings the costs way up, they have too many rights (more than a normal employee does) and there is entirely too much corruption.

The union employees could care less about the company itself. If the employees gave a crap they might actually report problems, fix things on the go (meaning they see something wrong on the pole right next to them they fix it, like covering bare wires), and offer better quality of service to the company. Caring about who they work for rather than the union and money may actually help them in the long run.]]> http://www.dslreports.com/forum/remark,20926805 Sat, 09 Aug 2008 21:33:10 EDT Re: Strike http://www.dslreports.com/forum/remark,20925697 Shadow01 :
said by cypherstream See Profile :

Please don't strike! Our Verizon T1's go down at work every time it rains! Who's going to fix them then?
High quality, low paid contractors "scabs" or managers, which do you prefer?]]> http://www.dslreports.com/forum/remark,20925697 Sat, 09 Aug 2008 16:27:34 EDT Re: Strike http://www.dslreports.com/forum/remark,20925149 cypherstream : Please don't strike! Our Verizon T1's go down at work every time it rains! Who's going to fix them then?]]> http://www.dslreports.com/forum/remark,20925149 Sat, 09 Aug 2008 14:03:38 EDT Re: Strike http://www.dslreports.com/forum/remark,20924428 anon :
said by supergirl See Profile :

However, if it really hurts too much, like GM, you might have just unemployed yourself.
IMO, poor quality killed the once 'Big 3'. You really can't blame the unions for having to overhaul a poorly designed motor/transmission at 50,000 mile intervals.]]> http://www.dslreports.com/forum/remark,20924428 Sat, 09 Aug 2008 11:09:57 EDT Re: Strike http://www.dslreports.com/forum/remark,20924336 insomniac84 : You know it's not actually a series of tubes, right?]]> http://www.dslreports.com/forum/remark,20924336 Sat, 09 Aug 2008 10:52:20 EDT Re: Strike http://www.dslreports.com/forum/remark,20924147 supergirl :
said by baineschile See Profile :

As long as the strike is running over the fiber optic lines, it should be over very quick.
If the union strikes, I'll be shocked. They only way unions really make a point is if the strike and it hurts the company. However, if it really hurts too much, like GM, you might have just unemployed yourself.
--
Saving the world keeps me busy. However, I find Earth very primitive from my home planet of Krypton.
-Supergirl]]> http://www.dslreports.com/forum/remark,20924147 Sat, 09 Aug 2008 10:03:34 EDT Strike http://www.dslreports.com/forum/remark,20924129 baineschile : As long as the strike is running over the fiber optic lines, it should be over very quick. ]]> http://www.dslreports.com/forum/remark,20924129 Sat, 09 Aug 2008 09:58:12 EDT