mod_wastrel
join:2008-03-28 | reply to keyboard5684
Re: Strike
Maybe they'd actually show up for installation appointments, too. |
|
hoyleysox
join:2003-11-07
Long Beach, CA | They showed up. It took them 5 seconds to park, knock and drive off. By the time you got to the door (if you heard the knock), all you could smell was the exhaust of the company van speeding out. |
|
Acc708
join:2008-06-28
| reply to mod_wastrel
said by mod_wastrel  :Maybe they'd actually show up for installation appointments, too. Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management. |
|
mod_wastrel
join:2008-03-28
 ·magicjack.com
| said by Acc708 :said by mod_wastrel :Maybe they'd actually show up for installation appointments, too. Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management. Another uninformed assumption. The installer parked down the street, crawled back into the truck after putting out cones, and apparently took a nap for an hour or so before driving off--probably too tired from a Friday night of partying. He arrived on the street at the appointed time but simply called in to say no one was home, not knowing that the resident of the home was on the phone with Verizon support at that exact time. There was no over-scheduling, just a lazy-ass installer. |
|
Acc708
join:2008-06-28
| said by mod_wastrel :said by Acc708 :said by mod_wastrel :Maybe they'd actually show up for installation appointments, too. Another uninformed decision. Who do you think allows for the over scheduling of orders? Clue, it is not the associates. It's the management. Another uninformed assumption. The installer parked down the street, crawled back into the truck after putting out cones, and apparently took a nap for an hour or so before driving off--probably too tired from a Friday night of partying. He arrived on the street at the appointed time but simply called in to say no one was home, not knowing that the resident of the home was on the phone with Verizon support at that exact time. There was no over-scheduling, just a lazy-ass installer. Speaking of assumptions, you state "the" installer, yet you claim "they'd". Because you had a bad experience doesn't mean all installer's do this. I also don't have the installer's side of the story, so listening to your side doesn't make you right. It only means your side was heard. The funny thing is this, most of us have gps in our vehicle which means if parking down the street, the tech has a variance management will be looking at. Many a customer assume because a tech is in the area, they must be there for them since no one else could possibly be getting a service visit in the same immediate area. Just because you saw a tech doesn't mean it was your tech. Besides, as I said earlier, one scenario doesn't make a broad accusation accurate. Besides, an hour nap and you were on the phone all that time? Why would you be on the phone if the installer were there?
Many a time I've had a customer tell me how the installer did this or that, only to correct them in their lie because they were too stupid to acknowledge I am the one they were talking about. He never came to the door. Funny, I distinctly remember knocking twice and hitting the door bell twice, but since a customer says this, it must be true.
I'm sorry if you had a legitimately bad experience, truly I am, but one gets sick of being lumped in as a bad guy by union hating ignorance and jealousy. |
|
mod_wastrel
join:2008-03-28
·magicjack.com
| People, including myself, often use "they" instead of saying "he" or "she" to avoid any chauvinism with respect to gender; I was trying to be non-specific. As a rule, I've had nothing but excellent service from the Vz techs who have done work for me... but it only takes one to throw a bad light on all.
The "assumption" made in this customer's case was that the tech down the street was working on someone's else's install/issue, until the end of the day when it was discovered that the time that the tech called in that no one was home was the time that the truck was parked there. The customer was on the phone at the time the installer called in (according to what the customer was told by customer support) to say the customer wasn't home--not for the entire time that the truck was parked down the street. The customer's front door was open all afternoon--no one could have thought no one was home.
I couldn't care less about union or non-union. We waited 3 weeks plus all day for someone to never show up. I don't really care if every other Vz tech is excellent. This one didn't show up and lied about it. |
|
