comments on review of Verizon FiOS > What a shame

What a shame

The problem is different departments handle different things. You got one group that "build" the account, then you have a different one provisioning whatever, and then billing. And even in HSI, the DSL guys are different that the FiOS guys. The problem isn't the "people' it's the overly divided up computer system and the people can't seem to get around these technical issues. It gets "escalated" every month after a long run around and after explaining what is going on every month they swear every month it's fixed but it never is.

The technical aspect of the service itself are fine. Speeds are good, latency is good. It's just billing because of the problems with how the account was initially set up. And those initial mistakes apparently can't be undone and according to one frank agent can only been easily fixed by canceling all services at the address and "rebuilding" the account which would take a week or more (to fully cancel and get those cancellation work orders cleared out).

reply to supertech315
What a disgrace that this is STILL going on. It's past the point where it can be considered anything but company policy to treat their customers like this.

What a horrible company and experience verizon is.

The TRUEST shame is that it's been going on for so long and no attempt has been made to fix what is clearly a widespread and ongoing issue.

It's pretty darn scary when you think about it.They clearly don't care what the public thinks of them.

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