Broadband Tech > Security > Security > Trying to get to Castle Cops--is it down again?

reply to cocotel

Re: Trying to get to Castle Cops--is it down again?

1. Download the latest Itunes package from »www.apple.com/downloads/ . Save it to your desktop or to a folder - do not run it at this time.

2. Open your Control Panel/Add or Remove Programs applet. Uninstall Apple Software Update, Itunes, and Quicktime (yes, all three - they will be replaced when Itunes is reinstalled).

3. Restart your PC.

4. Temporarily disable any Anti-Virus or Anti-Spyware programs that may be running. This prevents them from interfering with the Itunes installation.

5. Install the Itunes package that you downloaded.

6. Re-enable your Anti-Virus and/or Anti-Spyware program(s).

7. Restart your PC.

Hi Keith,

Thank you for answering me. I mentioned above that I am not computer savvy so here come the "dumb" questions--please bear wtih me--

1) If I reinstall iTunes, do I lose all the songs we have in iTunes? If so, how do I save them?

2) When I download the latest iTunes will I get the same "windows installer error" message?

3) How do I disable the anti-virus and anti-spyware programs?

My face is really red with embarrasement now as I really am computer challenged. I won't do anything you said above until I get a reply back from you. Thank you again for your help--I truly do appreciate it!

1) You do not lose all the songs you have in Itunes when you do the clean reinstall detailed in my previous posting.

2) When you download the latest Itunes you should not get the same windows installer error message.

3) Instructions for disabling anti-virus and anti-spyware programs are outside of the scope of this forum. If you do not know how to disable them then skip that part of the clean reinstall procedure.

Have you tried running the latest Itunes install program, overwriting the present installation? Sometimes this will correct problems without having to uninstall first.

--
73 de w8sdz - sip:271752@fwd.pulver.com

I have not done the overwriting the present installation thing because I don't know what that is or how to do it.

I will follow your directions above and hope for the best. I'll let you know how it comes out. Thank you for your help Keith. I'm crossing my fingers that my computer doesn't implode.