Re: Why?

Forums » Embarq Improves Hotline For The Particularly Annoyed » Why?


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dmk08809

join:2001-09-08
Clinton, NJ

·Embarq

·Sprint Mobile Broa..

Quite happy here in northwest NJ...

Service (voice & data) has been solid, while the times I've had to call Embarq they were always courteous, professional, and helpful. Even the techs in the area have generally been quite good and worked through whatever the problem was until it was fixed.

Maybe I'm lucky and realize this hasn't been a universal experience with others. It is however head and shoulders better than our local cable outfit! (how's that for a left-handed compliment?)

permalink · 2008-08-12 08:00:12 · Print ·

kg4muc
Gettin It Done A Little At A Time

join:2003-02-17
Marion, VA

·Embarq

Re: Why?

Maybe I'm lucky and realize this hasn't been a universal experience with others. It is however head and shoulders better than our local cable outfit! (how's that for a left-handed compliment?)

I have had experience dealing with both and lately I have had more than my fair share of problems. But the only time I can really say I got "put on the back burner" was a week or so ago when our DSL was completely out and they were called by 9 am that day. Somehow they dropped the ball and the ticket was not dispatched until after 7pm when the field techs were home or close to it. The tech did call me personally from home when he got the ticket and explained that he was already home and such. The techs here for the most part are great and one in particular that is somewhat the senior tech as far as cable trouble goes has been SUPER!! I have talked with him personally numerous times and had problems resolved. The whole affair is much better than the cable support we had prior to this.. It was days before they even attempted to show up then they told us there was nothing could be done for now.. Least the guys here work out to the last possible solution before thinking about giving up. In short our locals guys do get things done as best they can with the plant they have to work with!

Wt

permalink · 2008-08-15 00:23:55 · Print ·

sandynhercats @embarqhsd.net	I wish I knew what was going on here. I was up a long time last night thinking it was either my computer or the linksys router (new) wrt 150n. I realize now that my problems were intermittant before and for one reason or another they are worse now. Maybe it's the lines, maybe the modem, maybe I'm crazy (maybe all in NW NJ)
	permalink · 2008-08-19 11:36:04 ·

Unholyman

@embarqhsd.net

Really I have found her in central Florida Embarq to be decent unless you want to host a webserver over there home internet .. Most there techs read right off the book that says Internet connections for dummies
Please unplug for modem please disconnect any routers please Shut the f%ck up ! Embarqs Techs Read straight from the stupid manual . Most of them don't even use there products. And if they do its plug and play devices .
Embarq rating

Speed =8
IP Address: 74.4.XXX.XXX (EMBARQ CORPORATION)
Last Test Date: 8/20/2008
Total Tests Taken: 3
Fastest Download: 5065 kb/s
Fastest Upload: 722 kb/s
Average Download: 5054 kb/s
Average Upload: 639 kb/s

Customer Service =4 half the time they don't understand what your even saying. Most of them don't even speak The language there doing customer service for.

Cost =$85.00 I have home phone long distance and adsl upgrade

So total I would use this service again
So far the only thing I cant do is host webserver or game server, or my own email server I can use any p2p clients And have had no problem with connecting to anything else.

permalink · 2008-08-19 23:39:47 · Print ·

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