prelude42
@comcast.net
| [Connectivity] modem drops and says receiving
hi,
last week and last night my motorola SB5120 modem just drops connection, and says receiving for like an hour and wont let me hit the power button on top.
these are the lights on the front, Power - Receive - Send - Online - PC Activity - Standby.
normally they are all on except the standby light, and last night it drops and says Power - Receive(Flashes)
unplugging it doesn't do anything cause it just goes back to what ever its doing,
it took over an hour last night and it came back online.
I have a 24" imac what program can i use to log whats going on?
Thanks guys |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL
1 edit | Sounds like network maintenance activity to me. |
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prelude42
@comcast.net
| reply to prelude42
it did it last week and then yesterday around 12pm and again at 12:28am last night,
im not sure how long it was doing it yesterday at noon because i was away and then found it and took like 20min
but last night it happened while i was online and lasted for about an hour.
last week was like 20min |
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JahsDisciple
Living my life like it's golden
Premium
join:2007-07-07
Baltimore, MD | reply to prelude42
if not network maintenance, you may be having signal issues.
»Comcast High Speed Internet FAQ »How To Get Help! |
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CUBS_FAN
Next Year Again..
join:2005-04-28
Chicago, IL
 ·Comcast
 ·Vonage
| reply to prelude42
12am to about 6am is the usual the window time when maintenance takes place.
Have you tried calling a CSR and asking them if there is scheduled work being done?
Last week's 20 minute outage could be the reason it went down for 1 hour last night.
I'm just trying to stay optimistic  |
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EG
The wings of love
Premium
join:2006-11-18
Union, NJ | reply to prelude42
Happened at noon too ?
As JahsDisciple suggests, lets see those modem signal stats please. |
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