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Pissed Off
@rr.com
| reply to Carsen21
Re: New Privacy Statement
I'm a Speakeasy "Partner" albeit a very small one. I just sent the following to my contact at Speakeasy:
"I just received the notice about the TOS changes. If I cannot opt out of having my information shared with "affiliated companies, including our parent company Best Buy and its subsidiaries" I will need to close all my accounts and move to another ISP. This is OUTRAGEOUS and one of the issues I was afraid of with the Best Buy purchase. I cannot believe the management of Speakeasy would allow such a change in such a casual manner. It is an absolute violation of our trust in you to do this without warning and without an opt-in or at minimum an easily available opt-out."
He responded with:
"I as advised that you can opt out:
- Go to www.speakeasy.net
- Log in with your user name and password
- You are now in "MySpeakeasy"
- Select "Manage Account/Account Permissions"
- There will be a Yes/No radio button under the Customer Privacy section on that page
- Chose Yes or No, then click Update Security Settings"
As of this evening (Tues.) I didn't find the opt-out radio button.
Although this is at least a way to stop the leaching of my clients information to Best-Buy and their affiliates, I am really disappointed in Speakeasy for not being more upfront with this, and for not making this an "opt-in" rather than a hidden "opt-out".
As I have almost all my clients on Speakeasy lines, I now have to crawl through each account and opt them out, hoping, of course, they haven't already shared the info.
Unless I see a change in this policy I will most likely migrate my clients to an ISP that truly respects their customer's privacy.
This is ironic in the face of this article I found:
'»blog.wired.com/27bstroke6/2007/0···esn.html' | |
Bondman
join:2001-08-24
Livonia, MI
1 edit |  Have you heard anything on this privacy opt out issue? Speakeasy had the gall to close out the ticket marketing it as resolved  without having the opt out in place. Right now things are wide open. I have no way to when they are going to turn on the switch without notifying me first. The last item in my ticket is:
2008-08-15 15:46:44 XXXX called to follow up on the Opt out issue we are having.
We do not have an ETA for a resolution at this time, and per HD, we are not sharing any information until the issue is resolved.
Don Jackson
Speakeasy Business Support
Thank you for choosing Speakeasy
In fairness the privacy statement does read differently but there is no date listed on its website as to the effective date of this revision. | |
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