 jgkoltPremium
join:2004-02-21
Lakewood, OH | time warner "Qwest tries very hard to pretend they're actually investing in last mile fiber, and almost never mentions the service's upstream speeds."
They are not alone. When I initially looked at getting time warner internet around here i couldn't find the upspeeds anywhere on the website i called in. Have hours on the phone multiple times ( no joke) i finally got my answer. The sales and customer service people had no clue what the upspeed was and acted like it didnt matter or people never asked. no one knew and they all quoted me different installation charges also. With customer service for a NEW buyer the way it is i cannot believe they are still in business, at least in this market. Now what also took a long time was to talk to the tech support people even though i was not a customer yet just to find out the upspeed and then wait on hold again if i want to sign up . I am not waiting 45 minutes to talk to sales, 45 to talk to tech support then 40 or so minutes again to talk to sales to take my order. I dont see how they can compete.
But my point is time warner also likes to hide the upstream amount nor do they know the upstream amount, nor could they deliver it either (tests prove it).
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