aimbc
join:2006-10-22
Los Angeles, CA
| Whitefence is a fraud Beware of Whitefence.com and their deceptive marketing technique. I placed an order for AT&T DSL thinking that it was AT&T site. My supidity I know. But as soon as I found out that they don't offer the same package as AT&T I tried to cancel. But the customer service at Whitefence can't cancel because it's already been sent to AT&T. So I called AT&T and they don't have the order. And told me that I should wait 2 days until it comes through their system.
Going through Whitefence is a mistake. They are a third party provider and it really makes customer service a nightmare.
I would warn everyone about Whitefence.com and not to use their service. Unless you enjoy getting the "run around". | |
|
 
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| Re: Whitefence is a fraud said by aimbc  :Beware of Whitefence.com and their deceptive marketing technique. I placed an order for AT&T DSL thinking that it was AT&T site. My supidity I know. But as soon as I found out that they don't offer the same package as AT&T I tried to cancel. But the customer service at Whitefence can't cancel because it's already been sent to AT&T. So I called AT&T and they don't have the order. And told me that I should wait 2 days until it comes through their system. Going through Whitefence is a mistake. They are a third party provider and it really makes customer service a nightmare. I would warn everyone about Whitefence.com and not to use their service. Unless you enjoy getting the "run around". Report your credit card stolen if you gave it to them
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee | |
|
insomniac84
join:2002-01-03
Schererville, IN | So how does that service work? They just put in orders on your behalf? Or do you pay them every month and they turn around and pay the service providers? | |
|
CylonRed
Premium,MVM
join:2000-07-06
Bloom County
1 edit | Nothing in your post points to fraud unless Whitefence said they ARE AT&T and since the names are totally different I am going to doubt they said that.
They are nothing more than a reseller - just like resellers for cell phones, sat tv, ISP's etc... | |
|
jzjkjkjhgiug77t
@sbcglobal.net
| whitefence is a fraud. my apartment complex sent me through their "camdenconnect" site which then lets you set up phone, internet, electricity, etc., through whitefence.com. I set up my utilities, which was not a problem. I also set up phone and internet. The whitefence.com website quoted me phone for $9.85/month through AT&T. When I got my bill it was actually $16.50/month. I called AT&T and they told me that I must have been reading "old papers". When I said that I had ordered service through whitefence.com, the customer service agent had no idea what I was talking about, but she assured me that phone service was $16.50/month and that I was misquoted. She never offered to connect me to a manager or any other form of compensation. I will have to cancel my AT&T internet, which I'm really not looking forward to dealing with. I have not had the chance to talk to anyone at whitefence.com, but I'm going to have a long chat with my apartment complex manager as soon as I can.
bottom line, I should have never trusted whitefence.com. They flat out lied. I even went to the website again to see if they are offering the same supposed deal, and it is sure enough still advertised at 9.85/month. | |
|
|
Christopher H
@regusus.com
| I am having the same issues. I signed up through their service for internet service through Time Warner. The price that I signed up for was $14.95 but I have been getting billed at $25.95. I contacted Time Warner and they show no record of me signing up for anything other than $25.95. I believe it is not Time Warner's fault. I have contacted Whitefence numberous times for about a month and have (at their direction) faxed in copies of my confirmation and my cable bills. I have called them and was put on hold indefinitly. This is a real pain. | |
|
Alakar
Facts do not cease to exist when ignored
join:2001-03-23
Milwaukee, WI
 ·AT&T U-Verse
| said by aimbc :Beware of Whitefence.com and their deceptive marketing technique. I placed an order for AT&T DSL thinking that it was AT&T site. How the heck could you think it was the AT&T site? The place is displaying logo's for every telecom and utility out there on the site. Did you think AT&T advertise's for their competition?
--
"Necessity is the plea for every infringement of human freedom; it is the arguments of tyrants; it is the creed of slaves." William Pitt the Younger | |
|
rody_44
Premium
join:2004-02-20
Quakertown, PA | ineresting, that site says i can get verizon dsl. i cant for what its worth. | |
|
BurntCricket
Gotta Do What Ya Gotta Do
Premium
join:2000-09-02
Here
clubs: | Why would you sign up for service with one company through another company ?
--
If you have to ask, you wouldn't understand. | |
|
 |
insomniac84
join:2002-01-03
Schererville, IN
| Re: Whitefence is a fraud No one answered my question, but if this site allows you to pay your monthly utilities with credit cards it could be worth it. Granted I don't know if it allows that. If it is just a website that sets you up with each individual company, it's damn pointless. Use google and go straight to who is going to be sending you a bill. | |
|
|
|
|
·