aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
 ·Verizon Online DSL
|  [Rant] ISPs refusing to give out DNS server address to customers
DNS enter into the settings area without a static IP setup |
These customers are residential customers.
When a customer asks for the DNS Servers, why do they assist that you can't set the DNS servers unless the customer is on the business class.
As noted (see sample screen shot), it is possible to set your computer to use DNS server(s) without setting up a static IP. 
What the heck is wrong with ISPs? 
-
Just to name three ISPs that do this: Verizon, Comcast, Cox.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact. |
|
Rob
In Deo speramus, God Bless the USA
Premium
join:2001-08-25
Kendall, FL | Re: [Rant] ISPs refusing to give out DNS server address to custo
Oh the horror! |
|
DC DSL
Stays crunchy even in milk
Premium
join:2000-07-30
Washington, DC
·Covad Communications
·Verizon Online DSL
| reply to aefstoggaflm
Big deal. DNS through them may continue to suck regardless of whether you hard-code their server addresses. If you insist on putting in server addresses, just use OpenDNS like in the picture and be done with it. To make life even easier, leave the computers set to autoconfig and set DNS at the router so DHCP will assign it to all clients.
The reason they don't want residential doing it is so customers will autoconfig and get whatever their network admins want customers to use. It eliminates the guaranteed flood of "can't route" calls if they make changes.
--
There is no giant fur-bearing trout. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| said by DC DSL  :just use OpenDNS like in the picture and be done with it. And if you don't want the open dns redirects?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
|
removed
It is your birthday.
Premium,VIP
join:2002-02-08
Houston, TX
clubs:
1 edit | 4.2.2.1
4.2.2.2
Problem solved.
Edit: And yeah, I agree with you. OpenDNS sucks. |
|
Not a Script
join:2007-05-06
MEXICO | reply to aefstoggaflm
why?
simple, script reading monkey doesn't have a script for that, business class script reading monkey does, pitch in sale... |
|
sivran
God Save The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| reply to aefstoggaflm
I've never asked for my ISP's DNS addies, and during the entire time I was doing tech support (Verizon DSL and FiOS) I never had anyone ask me for them either.
However, manually entering DNS was a very common procedure out on the floor. We had "cheat sheets" -- typed up by agents, printed by supervisors, and laid out on tables for all to see and take -- that detailed that and many other things not covered in training. Heck, I made one or two of them myself. My "no route" checklist was quite the popular item. 
I do remember in particular one sheet listing tons of Verizon DNS addies, plus the Level3 ones. Eventually it disappeared as all the agents just stuck with the easy-to-remember Level3 DNS.
I guess you must've run into someone relatively new. Or policies changed, though I imagine even in the face of a "don't give out or set DNS manually" policy, the more experienced agents would do it anyway. I would've.
--
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon profitable cause... |
|
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| reply to aefstoggaflm
i dont even know the DNS servers for comcast other then what i have for my area. but they might be different for each area. oddly enough when direct to a modem an ipconfig just shows hsd1.state.comcast.net for DNS.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
|
Anonymous_
Anonymous
Premium
join:2004-06-21
127.0.0.1
clubs:
·RoadRunner Cable
·Time Warner Cable
 ·Time Warner VOIP
| reply to removed
said by removed :4.2.2.1 4.2.2.2 Problem solved. Edit: And yeah, I agree with you. OpenDNS sucks. 2th that |
|
RandomZero
join:2008-01-07
| reply to aefstoggaflm
Agents refuse to give DNS servers because it's not on their script? Not likely.
The reason is perhaps they aren't allowed to.
As previously stated, if DNS servers were given out upon request, calls would come in with people complaining the internet doesn't work because the DNS server they chose to use was down. Why is that the ISP's problem? It's not.
If you don't know how to get a DNS server yourself, you don't need one. |
|
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| reply to aefstoggaflm
and residential ISPs are only required to support default TCP/IP settings(automatic/automatic) and being hooked directly up to the cable/dsl modem. also i see you have a 192 address in that screenshot, go into your router settings page and just pull the DNS from there. my WRT54g shows all three DNS server IPs.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
|
joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| said by Kearnstd :and residential ISPs are only required to support default TCP/IP settings(automatic/automatic) and being hooked directly up to the cable/dsl modem. also i see you have a 192 address in that screenshot, go into your router settings page and just pull the DNS from there. my WRT54g shows all three DNS server IPs. Alot of ISPs, mainly DSL, are sending out "modems" that are really routers these days. It is due to the widespread use of PPPoE.
--
09:F9:11:02:9D:74:E3:5B:D8:41:56:C5:63:56:88:C0 |
|
Kearnstd
Elf Wizard
Premium
join:2002-01-22
Mullica Hill, NJ
| said by joako :said by Kearnstd :and residential ISPs are only required to support default TCP/IP settings(automatic/automatic) and being hooked directly up to the cable/dsl modem. also i see you have a 192 address in that screenshot, go into your router settings page and just pull the DNS from there. my WRT54g shows all three DNS server IPs. Alot of ISPs, mainly DSL, are sending out "modems" that are really routers these days. It is due to the widespread use of PPPoE. the Westel boxes are very common, when someone asks me how to hook a cable modem to their Westel router that Verizon gave them i know right away they really have a DSL Gateway.
--
[65 Arcanist]Filan(High Elf) Zone: Broadband Reports |
|
sivran
God Save The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
·RoadRunner Cable
| Some of them (the Versalinks, IIRC) can be configured to use one of the ethernet ports as a WAN port, turning the device into a router + 3 port switch.
Whether or not it would be reliable is another matter entirely, and then there's the fact that most likely no cableco ISP will provide even so much as soft support for a device intended for use on DSL. The customer's better off getting a $40 linky.
--
The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon profitable cause... |
|
guhuna
R.I.P Mike
Premium
join:2001-03-31
Birds Landing, CA | reply to joako
You mean "bridges" not routers. |
|
RandomZero
join:2008-01-07
| said by guhuna :You mean "bridges" not routers. A bridge is a device that doesn't hold the connection. Most new modems do. |
|
dave
Premium,MVM
join:2000-05-04
not in ohio
·Verizon Online DSL
| reply to aefstoggaflm
I don't understand why you need to ask. If you're using dynamic IP addresses (like DHCP for example), bang, you get the DNS addresses delivered to your PC.
Display them, and then type them into the static-DNS configuration if that's what you want to do. |
|
Cthen
join:2004-08-01
Ypsilanti, MI
·Comcast
| reply to RandomZero
said by RandomZero :If you don't know how to get a DNS server yourself, you don't need one. I have to agree with that. It's just too easy to do it on your own. Is there any particular reason that you just have to use the ISP's DNS servers? There are so many out there that are much better than what most ISP's set up.  |
|
