Silver Springs, NY
·Time Warner Cable
Contacted Frontier to cancel
I contacted Frontier by e-mail today, to inquire about the 5 GB cap. I have been having problems with our connection anyway (we lose our connection every time it rains) and asked if we could have the ETF waived, when we cancelled our service.
I guess we will see what their answer will be. I guess we know now why they have an ETF and the Time Warner doesn't. They figure that once they get you locked in, and then they do this, that you'll be too afraid of the ETF to cancel your service.
If they made this change to the TOS really recently and you just learned of it, you should be let out with no termination fees. It is a change of terms/contract that you don't accept.