sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| reply to aefstoggaflm
Re: [Rant] ISPs refusing to give out DNS server address to custo
I've never asked for my ISP's DNS addies, and during the entire time I was doing tech support (Verizon DSL and FiOS) I never had anyone ask me for them either.
However, manually entering DNS was a very common procedure out on the floor. We had "cheat sheets" -- typed up by agents, printed by supervisors, and laid out on tables for all to see and take -- that detailed that and many other things not covered in training. Heck, I made one or two of them myself. My "no route" checklist was quite the popular item. 
I do remember in particular one sheet listing tons of Verizon DNS addies, plus the Level3 ones. Eventually it disappeared as all the agents just stuck with the easy-to-remember Level3 DNS.
I guess you must've run into someone relatively new. Or policies changed, though I imagine even in the face of a "don't give out or set DNS manually" policy, the more experienced agents would do it anyway. I would've.
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