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 bkymoof moofPremium
join:2002-07-05
Austin, TX
1 edit | Sounds familiar... I remember having problems with my Macbook not staying properly connected to my AT&T-provided wireless router at home. Even after finding 500+ response support threads on APPLES OWN SITE, they've still never even acknowledged it as an issue.
It all boils down to the generic recall formula:
A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don't do one.
In Apple's case, "There is no problem." | |
 Titus PulloI came, I saw, I slept
join:2004-06-26
kudos:1
 ·Embarq Now Centu..
| said by bky:I remember having problems with my Macbook not staying properly connected to my AT&T-provided wireless router at home. Even after finding 500+ response support threads on APPLES OWN SITE, they've still never even acknowledged it as an issue. It all boils down to the generic recall formula: In Apple's case, "There is no problem." I'll resist your 'alphabet' thing 
I also had problems with my macbook (still do now and again), and a patch for Tiger users appeared with "bug fixes" and the problem was much better. I think it was a kludge. In any event, people with any insight saw this coming from the day Apple went from Apple Computer to Apple Inc. and spread their product line with a spatula.
I own nearly all apple, and I'm generally enamored with their products and support (support is still darn good, though I would imagine getting pretty stressed at this point), but I wondered how quality control with rapid growth, and in varied markets, was going to pan out.
I think we're finally seeing the results come home to roost.
How Apple was to manage and perpetuate the mystique of quality, innovation, brand and implied elitism (subtle, but there) when their goal became brand ubiquity has always eluded me.
The secrecy thing simply won't work with more eyes and hands on your products. Not everyone writing about Apple works for MacWorld!
Frankly I don't get where their head is since becoming Apple Inc - other than making money, obviously.
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