m_r_d
join:2008-08-14
US
|  Packet8 no audio on 75% of calls (inbound and outbound)
Having been a Packet 8 customer since 2006, we have started having issues. Over the past year, inbound or outbound have resulted on no audio on the packet8 number. In all cases, the remote party can hear the P8 party clearly. The call is active until either party disconnects. This issue started out a low number of calls but happens on about
75% of them.
This issue happens on both a FIOS and Comcast connection. The original P8 410 device has been switched out for with a new 510 device and the issue still occurs.
At the present time the issue is happening over a FIOS connection with the P8 router being directly connected to the ONT via ethernet.
The call statistics show that while X number of packets were send, 0 packets were received.
Ping tests to the P8 servers shows no packet loss and low fluctuation of response times.
Originally P8 said the issue was due to the FIOS ActionTek router and Firewall. Set the firewall security level to low and then disabled the firewall all together and issue still occurred.
Switched the FIOS connection from MO/CA to ethernet to be able to connect the P8 router directly to FIOS connection. Issue still occurs. |
