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cipher77
join:2005-03-12
Toronto, ON
| Cancelled Sympatico - Interesting Retention Script I've just finished cancelling my Bell Sympatico service and signing up for Teksavvy. My call into the Bell CSR was interesting and involved the following:
-Offered to drop my current rate closer to the TSI rate (a bit too late methinks)
-Tried to tell me that ALL ISP's, including TSI, throttle their customers. Then later, asked me if I knew that TSI went through Bell for internet so I'd still experience service throttling (interesting about face)
-Told me that ISP's had been mandated by the CRTC to throttle their clients because other low-bandwidth users were complaining about service issues (the CRTC!?!)
-Asked me if I knew about the new possible legislation that would charge people $5000 for downloading content (very sly!)
-Told me that Bell is also better because they offer 24/7 technical support and when there are service interruptions they are almost immediately fixed (great, thank god TSI uses Bell lines then!)
I must say that the CSR was very pleasant and knew the TSI/Acanac plans inside out but was obviously reading from one of their retention scripts so I didn't bother to argue about most of this. As well, I've had great service from Bell over the past 8 years but their published High-Speed rates cannot compete with TSI and others and the throttling/bridged mode options from TSI are complelling advantages that furthur tip the scale.
Anyway, thought I'd share some of the funnnies from this call and I'm looking forward to my new service.
Cheers | |
|  
StillSuckered
@radiolan.ca
| Re: Cancelled Sympatico - Interesting Retention Script My latest Bell bill contained a notice that my 5-meg, unlimited (grandfathered) service would be going up to $47.95, so I went on their website's chat feature and told them I was cancelling. They immediately offered to roll back the increase. I said not good enough, and referred to Acanac's prices. They offered to drop to $40. That's still twice Acanac, I complained, and they came back at $35. "Still more than TekSavvy", I said. "OK, you can have it for $30".
Sorry, Rocky et. al. On a new signup, I'd be with you, but until Bell (inevitably) screws up again (or until you win at the CRTC, and Bell stops throttling you) the inconvience of changing means that I'll be with bell for a little longer.
One other thing of note. They offered to switch me to "Essentials," their 2 MB service, to save money, at the low price of $34.95 per month -- even though it's advertised at $32.95 on Bell's web site! | |
| | 
DJMASACRE
join:2008-05-27
Nepean, ON
 ·TekSavvy Solutions..
·Bell Sympatico
| Re: Cancelled Sympatico - Interesting Retention Script said by StillSuckered :
My latest Bell bill contained a notice that my 5-meg, unlimited (grandfathered) service would be going up to $47.95, so I went on their website's chat feature and told them I was cancelling. They immediately offered to roll back the increase. I said not good enough, and referred to Acanac's prices. They offered to drop to $40. That's still twice Acanac, I complained, and they came back at $35. "Still more than TekSavvy", I said. "OK, you can have it for $30".
Sorry, Rocky et. al. On a new signup, I'd be with you, but until Bell (inevitably) screws up again (or until you win at the CRTC, and Bell stops throttling you) the inconvience of changing means that I'll be with bell for a little longer.
One other thing of note. They offered to switch me to "Essentials," their 2 MB service, to save money, at the low price of $34.95 per month -- even though it's advertised at $32.95 on Bell's web site!
Lol .. 2 people sucked into Bell's hole.
btw, did you know for an extra 10$ you could have had 5MB service with NO CAPS with TSI ? .. or you rather get the 2MB service with a side of bullshit  | |
| | | daboom
join:2001-12-16
Oshawa, ON | Re: Cancelled Sympatico - Interesting Retention Script HAHAH i guess the side of bullshit and sloooowwness appeals to some ppl *sigh* my inlaws Included lol at @rogers | |
| | 
ShadPTR
join:2008-01-23
Markham, ON
·TekSavvy Solutions..
1 edit | StillSuckered,
Haha good luck with that.
As DJMassacre said, with $10 more, you could have unlimited no caps. There's also a way of evading the throttling through TSI. Not to mention No contracts, true customer service with no lies and deceit, and great overage charges of $0.25 a gig if you are on the 29.95 200GB plan.
This is a no brainer.. but I guess I don't need to say more. | |
| | |
DJMASACRE
join:2008-05-27
Nepean, ON
·TekSavvy Solutions..
·Bell Sympatico
| Re: Cancelled Sympatico - Interesting Retention Script said by ShadPTR  :StillSuckered, Haha good luck with that. As DJMassacre said, with $10 more, you could have unlimited no caps. There's also a way of evading the throttling through TSI. Not to mention No contracts, true customer service with no lies and deceit, and great overage charges of $0.25 a gig if you are on the 29.95 200GB plan. This is a no brainer.. but I guess I don't need to say more. Amen brother !  | |
| | | | | BryceS
join:2007-09-17
Waterloo, ON
| said by StillSuckered :
My latest Bell bill contained a notice that my 5-meg, unlimited (grandfathered) service would be going up to $47.95, so I went on their website's chat feature and told them I was cancelling. They immediately offered to roll back the increase. I said not good enough, and referred to Acanac's prices. They offered to drop to $40. That's still twice Acanac, I complained, and they came back at $35. "Still more than TekSavvy", I said. "OK, you can have it for $30".
Sorry, Rocky et. al. On a new signup, I'd be with you, but until Bell (inevitably) screws up again (or until you win at the CRTC, and Bell stops throttling you) the inconvience of changing means that I'll be with bell for a little longer.
One other thing of note. They offered to switch me to "Essentials," their 2 MB service, to save money, at the low price of $34.95 per month -- even though it's advertised at $32.95 on Bell's web site!
Regular $37.95 with a $2.00/mo modem rental, so $39.95.
Now take a bundle discount, $34.95 and then take out the unadvertised modem rental of $2.00 and you're at the advertised price of $32.95. | |
| |
anon234
@teksavvy.com
| OMG.. I went through exactly the same thing about a year ago... Bell totally screwed up the billing and I don't think I ever got the 29.99 they promised to price match TS.
I spent hours on the phone trying to get it sorted out. Finally gave up, canceled and TS was the phone call I made.
Been a happy camper since! | |
| |
StillSuckered
@bell.ca
| In my chat session (which I recorded, natch) I explicitly confirmed:
1) that the rate quoted was for my current 5MB unlimited service;
2) that I remained month-to-month without a contract; and
3) that the credits would appear on my September bill
I also got a confirmation number.
We shall see if Bell screws this one up... | |
| | 
mlerner
Premium
join:2000-11-25
Nepean, ON
 ·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico
1 edit | said by StillSuckered :
My latest Bell bill contained a notice that my 5-meg, unlimited (grandfathered) service would be going up to $47.95, so I went on their website's chat feature and told them I was cancelling. They immediately offered to roll back the increase. I said not good enough, and referred to Acanac's prices. They offered to drop to $40. That's still twice Acanac, I complained, and they came back at $35. "Still more than TekSavvy", I said. "OK, you can have it for $30".
Sorry, Rocky et. al. On a new signup, I'd be with you, but until Bell (inevitably) screws up again (or until you win at the CRTC, and Bell stops throttling you) the inconvience of changing means that I'll be with bell for a little longer.
One other thing of note. They offered to switch me to "Essentials," their 2 MB service, to save money, at the low price of $34.95 per month -- even though it's advertised at $32.95 on Bell's web site!
I hope you didn't end up accepting a deal because they will remove your unlimited plan. Doesn't matter what they promised. | |
| Sukunai
join:2008-05-07
·TekSavvy Solutions..
| It's nice that the person was "pleasant" but then when they are being paid to read the following off to you
"-Offered to drop my current rate closer to the TSI rate (a bit too late methinks)
-Tried to tell me that ALL ISP's, including TSI, throttle their customers. Then later, asked me if I knew that TSI went through Bell for internet so I'd still experience service throttling (interesting about face)
-Told me that ISP's had been mandated by the CRTC to throttle their clients because other low-bandwidth users were complaining about service issues (the CRTC!?!)
-Asked me if I knew about the new possible legislation that would charge people $5000 for downloading content (very sly!)
-Told me that Bell is also better because they offer 24/7 technical support and when there are service interruptions they are almost immediately fixed (great, thank god TSI uses Bell lines then!)"
And the entire message is a damned lie, does it matter if they smiled while they lied to you?
Dropping the rate, hmm so they charge the same, but offer lousy service, how is that adequate?
Throttling, hmm most of us can show you how you can be UNthrottled even on a throttled service. So no, you don't need to be throttled in most cases.
I don't recall Rocky being told to throttle anyone on HIS service, but that's for Rocky to clarify.
I also don't know any of those complainers (well I haven't seen any personally).
Not sure what legislation that person was referring to.
I doubt the person you were talking about has a clue what they are talking about. But Bell largely doesn't know what they are doing, so why would a phone jockey be better informed eh.
24/7 tech support, HAH, I dumped Bell almost entirely over their worthless support. When you have a problem and it's saturday night, you better understand how to speak the language of India, because you won't be talking to someone in Canada. Likely won't be speaking to a person in Canada regardless of when you call. I never did.
Bell offers lousy service, that costs more than superior service. They offer lousy tech service that can't speak coherent English. And besides, wouldn't you rather support a company that prefers to hire Canadians?
Bell Canada would be the wrong choice if they sold what Teksavvy sells at half the price Teksavvy sells for.
Hey, StillSuckered, you realize I have to point out your account name is accurate eh? There's more to the service, than just the price on the bill eh.
I'm hoping Bell loses the class action suit.
I could use the cash for a nice new HDTV. | |
| | 
drjp81
join:2006-01-09
canada | Re: Cancelled Sympatico - Interesting Retention Script Right on man!
--
Cheers! | |
| |
MLPPP_not4ever
@cia.com
| My guess is that once the CRTC issues its decision on throttling and/or implementation of caps, Bell will disable the MLPPP workaround by enabling 1 feature at any of these points in the network:
DSLAM
BRAS/ERX/E320
DPI device
What is this feature? Enforcement of 1 PPPoE session per DSLAM port/VPI&VCI/SC-VLAN. It's a feature available in all the hardware noted above and many other providers globally use it because they control bandwidth not with sync rate but at the DSLAM/BRAS/DPI device processor on a per-port (and therefore VPI/VCI or SC-VLAN. | |
| | | 
Arbalister
join:2007-11-24
St Catharines, ON
·TekSavvy Solutions..
| Re: Cancelled Sympatico - Interesting Retention Script said by MLPPP_not4ever :
What is this feature? Enforcement of 1 PPPoE session per DSLAM port/VPI&VCI/SC-VLAN. The MLPPP workaround works even on a single pppoe connection. I use it, I have one DSL line, one modem, one pppoe connection. My modem actually establishes the connection. I have created a pppoe connection icon in Vista, and told it to allow MLPPP ... but I never tell it to connect. Haven't been throttled since I set it up - and I've reversed it to test and found that the throttle is as healthy as ever. | |
| | | |
MLPPP_not4ever
@cia.com
| Re: Cancelled Sympatico - Interesting Retention Script As I said, this is a future thing to allow better per-subscriber allocation because when the control of the speed moves to the BRAS having a per-circuit or vlan throughput from the current sync profile method. And therefore many carriers are now either doing this or plan to do it.
I have also heard than in RFP's for several North American ILECS the ability to limit PPPoE sessions per port or VCI/VPI is required.
outer-vlan on a per-subscriber link (VDSL2/ADSL2+ + G.Bond or FTTP) and inner VLAN config
----------------------------------------------------------
--------------------------------------------------
xMbps ISP pipe w/1PPPoE concurrent session limit
--------------------------------------------------
--------------------------------------------------
xMbps IPTV pipe using DHCP option 82, IP's restricted to amount of STB's on account. VLAN'd.
------------------------------
Flexible Multicast broadcast sub-pipe, interleaved
------------------------------
Flexible Unicast burst/control/VoD sub-pipe, fastpath
------------------------------
--------------------------------------------------
--------------------------------------------------
SIP/IMS Voice stream pipe, High QoS, VLAN'd, private IP space
--------------------------------------------------
-----------------------------------------------------------
You wouldn't buy 100's of DPI devices to let them be "defeated" by flashing a $40 router. And this is a simple flick of the switch solution. | |
| | | | |
mlerner
Premium
join:2000-11-25
Nepean, ON
·Rogers Hi-Speed
·TekSavvy Solutions..
·Bell Sympatico
1 edit | Re: Cancelled Sympatico - Interesting Retention Script said by MLPPP_not4ever :
You wouldn't buy 100's of DPI devices to let them be "defeated" by flashing a $40 router. And this is a simple flick of the switch solution.
Unfortunately, at the current state the DPI devices can't defeat MLPPP and no software updates on the horizon. They can limit to one login but that doesn't mean much since we can still defeat throttling.
EDIT: I should mention, MLPPP can be done on a single link. | |
| chromiumdr
join:2007-11-21
Richmond Hill, ON | How sad that CSRs are forced to act like the worst kind of used-car salesperson.
There must be some way to nail the Bell execs TO THE WALL for spreading this kind of fertilizer. | |
| mr_hexen
join:2007-08-02
Brampton, ON | i bet his first invoice reads $47.95, lol. | |
| | ragingwolf
join:2003-04-22
Nepean, ON
| Re: Cancelled Sympatico - Interesting Retention Script said by mr_hexen :i bet his first invoice reads $47.95, lol. QFT  | |
| | | BryceS
join:2007-09-17
Waterloo, ON
| Re: Cancelled Sympatico - Interesting Retention Script said by ragingwolf :said by mr_hexen :i bet his first invoice reads $47.95, lol. QFT Impossible if he gets Essential +. :P | |
| |
belsucksass
@teksavvy.com | bet his first bill is 47.95 + 20 for unlimited to equal 80 after tax. I bet they have no information on the retention plan he was offered and he will have to stick with it for 3 yrs or pay $300 to get out of it. | |
| 
TheZodiac
join:2003-12-22
canada | You have to be a total Bellinquent to believe anything BELL has to offer. | |
| |
Bellinquent
@videotron.ca | Re: Cancelled Sympatico - Interesting Retention Script said by TheZodiac :Bellinquent hahahahahaha | |
| Bloodknight
join:2008-05-22
| Wow...
I guess I was lucky, I had a better experience with them
I call them to cancel,
She said that in case I don't like the other provider, they could suspend my account, then after testing the other one, if I don't like it, I could "come back" easily. Then I was alright. The suspension was totally free, and good for 6 month.
The thing I didn't like was : I got still charged afterward, had to call them and they credited the money...
After ~4 month, quite happy with Teksavvy, I call to cancel, then she said "okay, gave me the # and that was it.."
But now I guess I will lose the 56$ that is "credited" as my account will disappear but heh, 56$ to get rid of them, not that bad. | |
| |
anonymousse
@teksavvy.com | Re: Cancelled Sympatico - Interesting Retention Script i had a 137.00 credit with sympatico i got a check
but only after calling bell hq took 4months after signing up with teksavvy | |
| Sukunai
join:2008-05-07
·TekSavvy Solutions..
| When I canceled, I got the usual "but why?" barrage of questions.
I discovered they don't train them to figure out how to respond to this as a reason "I just don't want it".
Had to say it like 6 or 7 times, but it's clear there's no work around to someone just not wanting their service.
Never EVER tell them you are switching services.
Just have them give you the cancellation number and let them assume whatever they wish. | |
| cipher77
join:2005-03-12
Toronto, ON
| The one thing that surprised me is that I thought there was an automatic 30 day period before the service was shut down. The CSR said that since I was switching to another ISP that they would waive this policy and any associated charges. My service is set to switch over in a couple of weeks so we'll see if this actually occurs.
As for TSI, I've been reading various threads about their service and it looks like you can reduce your monthly TSI bill by doing any of the following:
-Signing up with a GROUP of at least 5 people
-Getting a friend to sign up
-Signing a contract for a year service
I haven't found a description of these options on their website so I was wondering how one can take advantage of these discounts.
Thanks again | |
|
Thorne anon
@teksavvy.com
| I personally enjoy dragging undereducated/unprepared Reps through Hell, I consider it an achievement when the second party curses my name and hangs up on me...
thats how I received Bells internal transfer #, the poor guy was desperately trying to pass me off to a different Dept (all of which I had spoken too previously) but couldn't find one that I couldn't immediately invalidate with a simple 'I've spoken with them and they said call you' or ' I've got that # what # should I call?' that he blurted out those 7 digits I've come to treasure.
Never Be afraid of raising the bar..QC | |
| | | 
Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC | Re: Cancelled Sympatico - Interesting Retention Script I'd advise that you don't mention the Bell employees stalking and spying on you. It might not go over well with the judge. | |
| | 
travisc
join:2001-11-09
Port Perry, ON | Having once been through the Small Claims process, I would advise you to bring a beverage to stay hydrated. You could be waiting for a while, and I know you were hospitalized due to dehydration. | |
| Takobo
join:2005-10-22
000000
| When I cancelled 2 weeks ago, I was told that my Unlimited Usage Plan is no longer offer, and it's ILLEGAL for any company to offer such option to customer. I asked him if he's sure what he's talking. He said, it's the law now. I asked him about which law. He refused by saying he's told by his supervisor about this. "Then, alright, please cancel my sympatico". I wouldn't waste my time to play with him. It was a french CSR, I have difficult to understand outsourced/oversea english CSR. | |
| Sukunai
join:2008-05-07
·TekSavvy Solutions..
| "When I cancelled 2 weeks ago, I was told that my Unlimited Usage Plan is no longer offer, and it's ILLEGAL for any company to offer such option to customer. I asked him if he's sure what he's talking. He said, it's the law now. I asked him about which law. He refused by saying he's told by his supervisor about this. "Then, alright, please cancel my sympatico". I wouldn't waste my time to play with him. It was a french CSR, I have difficult to understand outsourced/oversea english CSR."
Sounds like Bell Canada has run out of liars, and has had to resort to hiring total idiots now. | |
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