http://www.dslreports.com/forum/r20950222 en Wed, 11 Nov 2009 01:47:14 EDT Wed, 11 Nov 2009 01:47:14 EDT http://www.dslreports.com/forum/remark,20970367 mooch : Just an update/fyi...my service came back up on the 6th day after going down. I have no idea as to whether my call to Millenicom had anything to do with the tower coming back on line.
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20970367 Mon, 18 Aug 2008 18:01:26 EDT http://www.dslreports.com/forum/remark,20954727 mooch : Oh dMarks, thanks for letting me know about your recent issue being resolved by switching from EVDO only to automatic. About the time that I saw your post and was going to give it a try my connection came up again. I'll keep that tip in mind for the future!
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20954727 Fri, 15 Aug 2008 10:12:56 EDT http://www.dslreports.com/forum/remark,20954712 mooch : K1DEU, that's an interesting tip in regards to being able to contact Sprint Business Support when we have an issue. In my mind, I've wondered what would motivate Sprint to allow Millenicom to continue with an uncapped plan and I was thinking that maybe Sprint kept the Millenicom relationship going as they would have a bit of a buffer between them and customers if Millenicom handled the tech support calls.

Knock on wood, but it seems that my connection is once again working this morning! I'll keep the Sprint 888 number handy for the future and give it a try the next time things get hosed up.
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20954712 Fri, 15 Aug 2008 10:10:38 EDT http://www.dslreports.com/forum/remark,20952916 Jack_in_VA : I asked Millenicom CS the last time I had a problem if there was a Sprint number I could call to check my tower. The answer was no. I do know the MSID and MDN number assignments are handled directly by Millenicom in Portland so I don't think Sprint could do anything regarding the CDU-680 issues.

As you know when I started out I had Sprint and their CS was terrible. Long waits on hold and no ability reps. I'm glad to hear somebody at least has luck dealing with Sprint CS.]]> http://www.dslreports.com/forum/remark,20952916 Thu, 14 Aug 2008 21:48:40 EDT http://www.dslreports.com/forum/remark,20952875 Jim_in_VA : John,
The last time I called Sprint (before I had a voice plan) they would not help me. Since I have a CDU680 I don't use SmartView (won't work). I gave them the number from my connection manager...didn't help. Unless things have changed and it is how you state, I don't why Millenicom would be subcontracting tech support. But if indeed you can get support directly from Sprint now, that's great! And you have provided some valuable information. Thank you for that.
--
»evdo-tips.com/]]> http://www.dslreports.com/forum/remark,20952875 Thu, 14 Aug 2008 21:41:12 EDT http://www.dslreports.com/forum/remark,20952778 K1DEU : Jim and Others; You are greatly misinformed.

When signed up with Millenicom after activation with Millenicom All your Service/Support issues (except billing) can be with Sprint directly. Just call the phone number found in Sprint Smart(v 1.16) View (# 1 888 211 4727, corrected) and when prompted enter your Sprint phone # and you will be answered by a Sprint Business support Rep. The wait/hold time with our Sprint Business account (through Millenicom sign up) is very short. There is no need to mention Millenicom just our tel #, Name, address etc. and our support issue. they are very polite and informative.

___And___ just noticed that a very helpful big hearted Man is selling brand new Sierra Wireless USB 597 Modems for only $125. Possibly more ready for any future changes than most other modems and for people like me in the boondocks it has an external antenna connector if we want more signal. here »evdo-tips.com/
Best John
--
|www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,20952778 Thu, 14 Aug 2008 21:18:45 EDT http://www.dslreports.com/forum/remark,20952336 dMarks : Have you, or is your modem capable of switching to Automatic Mode (I don't know what device you use)? This kinda sounds like what happened to me. Up until last week I ran my modem in EVDO Only mode. I now have to run it in Automatic Mode to get service. For some reason EVDO Only mode no longer picks up the tower I pull from. I've yet to call Millenicom about it (probably do so tomorrow) so I cannot be sure if it's the tower or something wrong with my modem.

If you are running in EVDO Only mode, try switching it to Automatic mode if you can, see what that does.
--
Windows XP Pro SP2|AMD Athlon 64 FX-57|2GB Dual Channel RAM|2x GeForce 7950 GT 512MB|250GB HDD]]> http://www.dslreports.com/forum/remark,20952336 Thu, 14 Aug 2008 19:32:19 EDT http://www.dslreports.com/forum/remark,20951161 mooch : Thanks for the info Jim.

Considering what you've indicated here...burns me up that a tech support rep(Jeff) would have the nerve to tell me that he would have someone go out and "reboot" a Sprint tower. Much like a lot of tech support reps he was just telling me something to get me off the phone and hope that my issue was resolved by someone else at some point.
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20951161 Thu, 14 Aug 2008 15:36:55 EDT http://www.dslreports.com/forum/remark,20950715 Jim_in_VA : When you call Millenicom Tech Support you are not talking to anyone from Millenicom at all. Who you are talking to is a technical support company hired by Millenicom to handle their customers. They are capable and USA based, but certainly have no pull whatsoever with Sprint. If you were to have a cell phone plan with Sprint (as I do) you would then be able to report problems directly. As it stands now, with Millenicom support, I have no idea how they can solve any tower problems. Not a complaint...just the facts.
--
»evdo-tips.com/]]> http://www.dslreports.com/forum/remark,20950715 Thu, 14 Aug 2008 14:10:02 EDT http://www.dslreports.com/forum/remark,20950222 mooch : Being a new Millenicom customer, I'm wondering what other's experience has been when reporting a network issue to Millenicom. The impression I've gotten over the last few days when talking to tech support is that there hands are tied as they don't know when or how Sprint would fix an issue. Oh, I also posted this over on the Millenicom board but thought since this also related to Sprints network and that traffic might be a little higher over here that I'd post this here also.

I switched over to Millenicom at the beginning of the month, I realize that it's just a coincidence, but my EVDO connection has been hosed up for the last 4 days.

I also realize this is related to a Sprint network issue but I'm disapointed in the manner that Millenicom has followed up with me on the issue.

I first called tech support on Tuesday to report the problem and had let them know I've had Sprint EVDO for the last year and half and that I was used to having some temporary outages occurring. When I made the call on Tuesday, I basically just wanted to let them know of the issue and let them know it had been down since Monday. When I called back yesterday to follow up on the ticket number they were not able to tell me if any action had been taken on the open ticket. That conversation evolved into the rep indicating that I may be having a problem with my device. I could understand that being a valid issue to rule out so I told him that I'd take my laptop to work today to see how the device was working in a different location. The person I spoke to also told me that he would "have someone go out and reboot the tower I was on". This morning the service was still unavailable at home (erratic signal and unable to connect) so I brought my laptop to work and the device has been working flawlessly all day when connecting to a different tower.

I figured I'd follow up with Millenicom today to let them know that there must be an issue with the tower by my home as the service was working great in another location. When I asked if anything had been done by Sprint to look into my ticket number the tech support person said they had no way of knowing that. When I asked how the ticket would be worked, as in, would someone at Millenicom be able to investigate the issue or would it be passed on to Sprint, the rep said he did not know who would work it. When I asked if Sprint would respond back to them on the ticket, I was once again told he did not know. When I mentioned that another rep had told me that he would have "someone go out and reboot the tower", this rep said that they couldn't tell what tower I was on.

I'm disappointed in the conflicting information I was given in regards to someone "rebooting the tower" and also the lack of knowledge as to who or how an issue I've been having for 4 days would be worked.

I will say that even though it feels like things are going no where with my open ticket, it's good to be able to talk to a rep who's not in another country.
--
--
ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,20950222 Thu, 14 Aug 2008 12:41:45 EDT