Bleed on Bell - Fed Up is going after almost 6 years. in Bell Canada http://www.dslreports.com/forum/r20953304 en Wed, 11 Nov 2009 10:12:04 EDT Wed, 11 Nov 2009 10:12:04 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21016748 Fed Up : Well they better not try to pull that with my account. I'll slap them with a chargeback and they can pay the chargeback fee for any inproper billing.

On another note, twice now when the test center closes a ticket I get an automated message saying "We have resolved your line issues by lowering your speed"

Thankfully anytime they have closed it, they have never touched my sync rate but it just goes to show the mentality at Bell that the quickest and cheapest way to fix anyones line issues is to reduce their speed. I wonder how many correctable issues they get away with without fixing because the customer does not know any different.

In other words:

"Sorry customer but since you don't know any better we have decided not to fix your problem and have instead just reduced your connection rate to compensate. Please continue to bend over and pay your full price while we reap more profits and ignore the issues. Enjoy your bettER internet experience."]]> http://www.dslreports.com/forum/remark,21016748 Wed, 27 Aug 2008 19:08:09 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21015269 mlerner :
said by Fender78 See Profile :

So I wanted to cancel my account after my contract had ended. My contract was to end June 2008. I was expecting them to call me and inform me that my contract was to expire, but hadn't heard anything so I called them in July. They told me my contract was to expire January 2009. That wasn't right, I signed the contract in June 2007 for 12 months. So that would bring it to expire June 2008. Turned out when I called billing in January 2008 to correct the amount on my bill for that month they put me on a new 12 month contract without my consent. Unbelievable. So I had two contracts overlapping one another. lol. How does a call for a bill correction end up in new 12 month contract! I canceled my account and the agent said we'll honor the first contract and they'll be no $100.00 early termination fee because my contract is now over. So now I'm with teksavvy since August 1st. Now today I receive a bill from bell for the $100.00 early termination fee. Unbelievable! I called and got it straitened out. I will never go back to Bell. Bleed on.
My friend had the same thing happen with his wireless account and he never figured out how it got renewed. Suffice it to say he switched to Rogers and never looked back.]]> http://www.dslreports.com/forum/remark,21015269 Wed, 27 Aug 2008 14:23:18 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21014986 Fender78 : So I wanted to cancel my account after my contract had ended. My contract was to end June 2008. I was expecting them to call me and inform me that my contract was to expire, but hadn't heard anything so I called them in July. They told me my contract was to expire January 2009. That wasn't right, I signed the contract in June 2007 for 12 months. So that would bring it to expire June 2008. Turned out when I called billing in January 2008 to correct the amount on my bill for that month they put me on a new 12 month contract without my consent. Unbelievable. So I had two contracts overlapping one another. lol. How does a call for a bill correction end up in new 12 month contract! I canceled my account and the agent said we'll honor the first contract and they'll be no $100.00 early termination fee because my contract is now over. So now I'm with teksavvy since August 1st. Now today I receive a bill from bell for the $100.00 early termination fee. Unbelievable! I called and got it straitened out. I will never go back to Bell. Bleed on.]]> http://www.dslreports.com/forum/remark,21014986 Wed, 27 Aug 2008 13:40:17 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21007947 mlerner :
said by Fed Up See Profile :

Anyway, I had the test center switch me back to 7/1 meg ADSL2+. He was trying to tell me that I was on VDSL equipment and that it wouldn't work even though I was on it for over 2 months with no problems. Since when are the IKNS remotes VDSL equipment. Maybe the guys at the test center need some educating in their equipment.

The never ending saga continues.
Might be an incorrect record in the database, I wouldn't be surprised if there was an error there somewhere.]]> http://www.dslreports.com/forum/remark,21007947 Tue, 26 Aug 2008 06:57:46 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21006707 anon : no-show techs is nothing new at Bell.]]> http://www.dslreports.com/forum/remark,21006707 Mon, 25 Aug 2008 22:08:53 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,21006494 Fed Up : Well I don't think I will see the end of this before I leave Bell. The line issues appear to have disappeared since last Tuesday when the tech was here. The upstream is still crappy for the distance but I think that is the IKNS issue.

The tech scheduled for this evening did not show up when he was supposed to.

I came home at 5:30 pm to find a bell service slip in my mailbox with "all work has been completed" checked off and the note was reconnected slam. There was a call around 2:30, but no message left. I don't think the guy did anything because I have not lost sync since Saturday. According to the test center and dispatch, the tech was not sent out to my address until 5:30 pm so it looks like he was trying to get out of doing any work.

I called the test center and they called dispatch and left a message for the guy to come back out. I just called the test center again and they tried to call the tech but he was not answering so I guess he is not coming out.

Anyway, I had the test center switch me back to 7/1 meg ADSL2+. He was trying to tell me that I was on VDSL equipment and that it wouldn't work even though I was on it for over 2 months with no problems. Since when are the IKNS remotes VDSL equipment. Maybe the guys at the test center need some educating in their equipment.

The never ending saga continues. ]]> http://www.dslreports.com/forum/remark,21006494 Mon, 25 Aug 2008 21:29:19 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20998794 drjp81 : A brilliant and typical demonstration of Bell's efficiency. They outsource their technicians and they hire the lowest bidder. And this is what you get.

I wish I was astonished.

Smart move on your part to handle the logistics though. You may see the end of this yet.
--
Cheers!]]> http://www.dslreports.com/forum/remark,20998794 Sun, 24 Aug 2008 11:07:24 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20996921 Fed Up : Earlier today got the call from the retention drones asking if I had time to discuss the reasons for leaving. I said no I did not and my mind was already made up and there no point in calling me later. All my reasons for leaving were outlined in the chat log when I cancelled. Now hopefully they don't bug me with any other calls trying to keep my business.

On a side note, I am still dealing with line issues which I am trying to fix direct with bell before I have to go through a third party. They came Tuesday the 19th in the evening found a short on the line and the tech and I tried to go to the first pedestal from my demarc to check there. It must be accessed through another property but there was no access to a door or ringer to contact the owner. Plus they have an 8 foot high fence blocking access. So the tech said he would reschedule for this Saturday (today) between 12 - 5 pm. I called the test center at 12:45 to make sure someone was scheduled to come and guess what - No one is scheduled.

The girl at the test center calls the tech who claims he told me he would try to come on a break and did not say he would be here for sure. Meanwhile he wrote on the work order "We will reschedule for Sat. Aug 23/2008 PM 12-5" and said it may not be him who comes on Saturday. Needless to say they had no one else available to come so at least I was free to do what I wanted for the afternoon. Had I not had the test center number I would have been pissed waiting around to 5 pm to have no one show up.

I explained to the test center the issue with access to he pedestal and had to do the legwork to go over to the store front only to find out that they were totally separate from the residential behind. The store owner would not give me the contact number of the residence rightfully so and said Bell should be able to contact them. I had to use Canada 411 to reverse look up a number to try and contact the owner which I did and she said no problem she would be available Monday evening which is when I have the next tech scheduled to come out.

It like I have to hold Bell's hand to get this line issue fixed. This will be the 5th technician out since April when I was moved onto the remote and none have been able to fix it yet. The records kept by Bell are still wrong (say the box is in the basement of one of the units) even though the techs who came out the second and subsequent times have either worked on or been shown where the pedestal actually is. Maybe at one point 25 yrs ago when these were apartments, there was some type of PBX system in the building. For that fact there is still a disconnected Bell box taking up space in my store room in my basement. It had two cables with ancient multipin connectors attached going out each to each side of my basement where they are connected to nothing. It also had a single telephone wire that went out to demarc but is no longer connected to the demarc. No idea what it is for but it looks like it belongs in a museum.]]> http://www.dslreports.com/forum/remark,20996921 Sat, 23 Aug 2008 20:20:33 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20990383 jvl001 : Typical Bell. Corporate says one thing. Divisions/Stores say another...]]> http://www.dslreports.com/forum/remark,20990383 Fri, 22 Aug 2008 12:46:08 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20989435 eots :
said by Fed Up See Profile :

Well the next Bell screwup already.

I got the modem return letter in the mail already today. Warning me that if I don't return the modem within 15 days I could face a $75 charge.

What the hell does it take to have the system not send the mailed notice until on or about the actual cancellation date (Sept 15).

If they were this fast and prompt to actually fix problems they might not have the mass exodus of customers they are experiencing.
That was fast. It took Bell 2 months to send me mine and I had to keep nagging them to send it. ]]> http://www.dslreports.com/forum/remark,20989435 Fri, 22 Aug 2008 09:40:19 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20988595 onlyrh40 : I went to Vonage a few months ago worked out very well.
Yesterday went to Teksavvy Dry Loop DSL, works well, got a 25% increase in speed.
Loss of business will eventually prod Bell back to the real world. I feel sorry for their employees who have to work for such a mediocre executive.]]> http://www.dslreports.com/forum/remark,20988595 Fri, 22 Aug 2008 01:28:33 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20971228 mordin :
said by Fed Up See Profile :

I got the modem return letter in the mail already today. Warning me that if I don't return the modem within 15 days I could face a $75 charge.
They should word it '15 days after the last day of service'.
--
Intel P4 2.8 800 fsb, Asus P4P800 w/1GB PC3200 DDR RAM, 512 MB GeForce 7600GT, SB Audigy Gamer, DVD-Rom/CD-R Burner & LG Duel layer DVD Burner, 320 & 120 GB Internal & 2x 250 & 3x 500 GB External hard drives & Samsung 226BW 22" LCD Monitor]]> http://www.dslreports.com/forum/remark,20971228 Mon, 18 Aug 2008 20:49:16 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20970955 Fed Up : Well the next Bell screwup already.

I got the modem return letter in the mail already today. Warning me that if I don't return the modem within 15 days I could face a $75 charge.

What the hell does it take to have the system not send the mailed notice until on or about the actual cancellation date (Sept 15).

If they were this fast and prompt to actually fix problems they might not have the mass exodus of customers they are experiencing.]]> http://www.dslreports.com/forum/remark,20970955 Mon, 18 Aug 2008 19:53:05 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20955102 anon :
said by Fed Up See Profile :

Fed up with Bell's constant nickel and dimeing the customer to death.
I'm glad people are waking up to the wallet rape they are doing.]]> http://www.dslreports.com/forum/remark,20955102 Fri, 15 Aug 2008 11:39:20 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954985 Stalker42 : Thanks I will give them a call I was concerned about getting stung with a hardware charge and I wasnt sure if the store would take it back]]> http://www.dslreports.com/forum/remark,20954985 Fri, 15 Aug 2008 11:10:47 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954944 marcbase : stalker, you cant get charged for it if you dont receive the kit they told you they would send... You can call them while registering the call and tell them to send the kit in the next 7 days or wont send it back, trust me they will send the kit]]> http://www.dslreports.com/forum/remark,20954944 Fri, 15 Aug 2008 11:03:53 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954852 Stalker42 : I gave 30 days notice on July 27th to cancel ExpressVu and Sympatico where I'm moveing to the only option for me is is Rogers. within a couple of days I got a return kit for sympatico but I am still waiting for the return kit for ExpressVu The guy I talked to over the phone told me the only thing they wanted back was the reciever and Remote control .

I am hopeing to get that kit soon as I don't want to get stung for a hardware charge from ExpressVu like I did with Sympatico

Take my advise be carefull on the contracts you sign with sympatico it looks good at the time, but if you cancel early you will have to pay. ]]> http://www.dslreports.com/forum/remark,20954852 Fri, 15 Aug 2008 10:41:06 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954465 mlerner :
said by jvl001 See Profile :

I cancelled recently and the mailer said that Bell stores could not accept returns.
Some stores will not, most corporate owned stores will accept DSL modem returns.]]> http://www.dslreports.com/forum/remark,20954465 Fri, 15 Aug 2008 09:12:11 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954298 marcbase : sending a tech doesnt cost any money since they have that tech anyway even if he stays in his car and do nothing, he is still paid]]> http://www.dslreports.com/forum/remark,20954298 Fri, 15 Aug 2008 08:09:14 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20954057 anon :
said by travisc See Profile :

Sadly, at least 80% of your phone dollar if you switch will be going to Bell... The margins on the phone resale for Teksavvy are very minimal.
Gladly, Hell Bell doesn't get %100 of it. every last cent that Hell Bell doesn't get is better than paying then out the *bleeding ass* lmfao, just to get crap service.]]> http://www.dslreports.com/forum/remark,20954057 Fri, 15 Aug 2008 04:05:02 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953636 BryceS :
said by jvl001 See Profile :

I cancelled recently and the mailer said that Bell stores could not accept returns.
I processed 5 modem returns today at the store I work at.

EDIT: Each store can decide if they want to return modems are not...it's their decision, so call up ahead and ask.]]> http://www.dslreports.com/forum/remark,20953636 Fri, 15 Aug 2008 00:32:19 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953549 travisc : Sadly, at least 80% of your phone dollar if you switch will be going to Bell... The margins on the phone resale for Teksavvy are very minimal.]]> http://www.dslreports.com/forum/remark,20953549 Fri, 15 Aug 2008 00:09:46 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953464 Fed Up : If they did that, it would be awesome. A clean break would be nice. No more Bell at all (except for the last mile crap. It needs to be taken out of Bell's hands.)

I just might have to change my name to Happier]]> http://www.dslreports.com/forum/remark,20953464 Thu, 14 Aug 2008 23:42:59 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953426 Slot Zero :
said by Fed Up See Profile :

would need to justify the $25 activation fee - maybe just to spite Bell I would do it.
If I remember correctly, TekSavvy waived the activation fee in my case. I think if you switch your phone service within 30 days of switching your DSL, they'll waive the activation fee. You may want to contact them just to make sure though.]]> http://www.dslreports.com/forum/remark,20953426 Thu, 14 Aug 2008 23:31:30 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953367 Fed Up : I returned a 'defective' modem there years ago and had no issues. Got my receipt and still have in the drawer of the desk. I guess it can't hurt to try.]]> http://www.dslreports.com/forum/remark,20953367 Thu, 14 Aug 2008 23:20:49 EDT Re: Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953341 jvl001 : I cancelled recently and the mailer said that Bell stores could not accept returns. ]]> http://www.dslreports.com/forum/remark,20953341 Thu, 14 Aug 2008 23:13:49 EDT Bleed on Bell - Fed Up is going after almost 6 years. http://www.dslreports.com/forum/remark,20953304 Fed Up : So I just got the email for my current statement today and my price jumped from $36.86 to $50.51 as my contract expired and the manual credits ended. I was still on the high speed / unlimited account after accepting the $34.95 / month online contract last year this time.

[att=1]

No notice from Bell that my contract was ending. No offers for retention.

Cancelling for Monday Sep 15,2008. Got my confirmation #. See you soon Teksavvy.

Fed up with Bell's constant nickel and dimeing the customer to death. Throttling (especially of competitors), Caps, modem rental fees, selling insurance on usage, price increases but little to show for it, proposed changes to charge usage to independent ISP's, etc. I haven't paid the full retail rates for almost 3 years and there was no way I was going to start now. Also no way I would have signed another contract with any of the current plans. I don't know what Bell is thinking these days, but that type of ISP business plan is not going to see any of my money. I feel sorry for all the mom and pops who pay Bell's full pricing or get suckered into long term bundle contracts. All the big corporations seem to be the same - banks, wireless, cable, etc. They want all the suckers out there to sign up for monthly recurring charges and keep inventing new fees to increase their revenue streams. It is getting pretty sad the choices of companies I would want to give my money to for services.

Only thing left with Bell is the basic phone line. If they had increased the price for people with the basic line in Toronto by $3.00 on Aug 1, 2008 I would be switching that over also. As it stands, it is currently 1 cent less than Teksavvy but I am seriously considering cutting the cord completely - would need to justify the $25 activation fee - maybe just to spite Bell I would do it. Long distance left them long ago and currently using Yak LD (but if I go with Teksavvy, I guess I would bundle their LD with the new phone)

Never did get my ADSL2+ line working to my expectations. Had sympatico techs out 3 times (the only consolation is that it probably cost them more to send the techs out than I paid them in the past 2 years). I'm currently on a 7Meg/1Meg profile (test profile that they agreed to leave me on) but because of the IKNS remote I am on or a line issue on the upstream I only sync at • Incoming: 7295 kbps • Outgoing: 849 kbps. I guess that will change when I switch anyway. Maybe I will luck out and stay on the same profile. Either way 5056/800 is fine for me currently.

I guess I will need a new name and avatar now.

Hoping the CRTC does the right thing and CAIP wins.

Can you still return modems to some Bell stores (Gerrard Square)?
]]> http://www.dslreports.com/forum/remark,20953304 Thu, 14 Aug 2008 23:05:17 EDT