kg4muc
Gettin It Done A Little At A Time
join:2003-02-17
Marion, VA
 ·Embarq
| Re: Why? Maybe I'm lucky and realize this hasn't been a universal experience with others. It is however head and shoulders better than our local cable outfit! (how's that for a left-handed compliment?)
I have had experience dealing with both and lately I have had more than my fair share of problems. But the only time I can really say I got "put on the back burner" was a week or so ago when our DSL was completely out and they were called by 9 am that day. Somehow they dropped the ball and the ticket was not dispatched until after 7pm when the field techs were home or close to it. The tech did call me personally from home when he got the ticket and explained that he was already home and such. The techs here for the most part are great and one in particular that is somewhat the senior tech as far as cable trouble goes has been SUPER!! I have talked with him personally numerous times and had problems resolved. The whole affair is much better than the cable support we had prior to this.. It was days before they even attempted to show up then they told us there was nothing could be done for now.. Least the guys here work out to the last possible solution before thinking about giving up. In short our locals guys do get things done as best they can with the plant they have to work with!
Wt |
