Activate with Millenicom but Service Support with Sprint in Millenicom users forum http://www.dslreports.com/forum/r20957718 en Mon, 14 Dec 2009 21:05:14 EDT Mon, 14 Dec 2009 21:05:14 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21369065 Jack_in_VA :
said by caribconsult See Profile :

Did you try giving them your MDN number as your 'sprint' number? Or try the MDID number...they are both areacode + phone numbers, if you break them apart.
yep, I tried both numbers, name, social security #, ESN # none came up on their system but that might be Sprint had wiped me off their system. Who knows.]]> http://www.dslreports.com/forum/remark,21369065 Mon, 03 Nov 2008 14:00:05 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21368885 caribconsult : Did you try giving them your MDN number as your 'sprint' number? Or try the MDID number...they are both areacode + phone numbers, if you break them apart.
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Franklin CDU680/Assent MBR400 combo, Andrews T1900 Grid antenna, Millenicom, 4 XPPro stations, Mozilla everywhere.]]> http://www.dslreports.com/forum/remark,21368885 Mon, 03 Nov 2008 13:24:09 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21363841 Jack_in_VA :
said by K1DEU See Profile :

When signing up (Activating) with Millenicom All your Service/Support issues (except billing) can be with Sprint directly. Just call the phone number found in Sprint Smart(v 1.16) View (# 1 888 211 4727, corrected) and when prompted enter your Sprint phone # and you will be answered by a Sprint Business support Rep. The wait/hold time with our Sprint Business account (through Millenicom sign up) is very short. There is no need to mention Millenicom just our tel #, Name, address etc. and our support issue. they are very polite and informative.

___And___ just noticed that a very helpful big hearted Man is selling brand new Sierra Wireless USB 597 Modems for only $125. Possibly more ready for any future changes than most other modems and for people like me in the boondocks it has an external antenna connector if we want more signal. here »evdo-tips.com/
Best John
I tried this again last thursday 10/30 and it did not work. They claim to have no record of the phone # or my name thus no help whatsoever from Sprint.]]> http://www.dslreports.com/forum/remark,21363841 Sun, 02 Nov 2008 11:16:29 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21363210 Jim_in_VA : I'd say try the MDN first ]]> http://www.dslreports.com/forum/remark,21363210 Sun, 02 Nov 2008 08:19:13 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21362607 K1DEU : When I call Sprint customer support I am first roboticly asked for my Sprint phone number. (see above posts) Next I am automatically placed in Sprint's business support Que. The service rep next asks a few ID questions and away we go. Never mention Millenicom or home use, its just plain worthless to them. We are subscribing to a broadband mobile service, so keep it simple please. Its helps to mention the nearby towers where the throughput is reasonable and everything works properly. Then they aren't going to have us clean up our computer needlessly! Not that it should matter but I own and use a sierra wireless usb 597 compass modem activated with millenicom on the Sprint network.

As a home user; shhhhh. I can borrow a friends laptop, plug in my USB modem and drive around the area locating the nearby towers where things work reasonably.

Regards John

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»www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,21362607 Sun, 02 Nov 2008 01:17:15 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21359894 caribconsult : OK, let's say we (MCom customers) call the sprint number you gave above. For those of us with Franklin CDU680 devices, probably the most common amongst MCom subscribers until recently, which 'number' do we give as the phone number? The MDN, or MDID, or something else?

Apparently, the trick is to not give away the fact that you are an MCom subscriber, not a Sprint subscriber. I'd really be interested in hearing input from folks like myself, with the CDU and MCom, who've had to deal with Sprint. After all, it's their towers we are using and many times, bad connectivity is related to tower issues, not your individual setup, although the tech support people would have you believe otherwise. Frequently, the first thing they want you to do is essentially strip your system and re-install everything.
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Franklin CDU680/Assent MBR400 combo, Andrews T1900 Grid antenna, Millenicom, 4 XPPro stations, Mozilla everywhere.]]> http://www.dslreports.com/forum/remark,21359894 Sat, 01 Nov 2008 12:47:00 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21355370 K1DEU : Too bad Mooch. I hope you learned not to mention antennas or feed lines to customer service reps. The safest thing to say is that we are mobile customers in the local coverage area and please have several friends verify the problem. Now try the real method next.

I got the Nextel phone # at the cell site from a outside door and they answered Sprint and I spoke with Service Control directly.

Regards John

PS I was also talking to Jack also.
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»www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,21355370 Fri, 31 Oct 2008 12:31:42 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21355032 mooch : I think you've misunderstood how my indication that I used an antenna came into play when I called support. I was NOT looking for help with my antenna which like anyone else, I use to get a better signal and I was NOT making negative comments about the rep because she wasn't familiar with an external antenna.

What I DID have an issue with is that the rep attempted to write my issue off and get rid of me the moment I said something about using an antenna. That excuse to not help me went out the window when I told here I'm normally able to get a signal without an antenna. To further show what lousy support this rep provided...she had told me she documented our conversation and would forward the new information on to advance support. When I called back the following day and referenced my call with this rep, I was told there was no record of my conversation with her.
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ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,21355032 Fri, 31 Oct 2008 11:31:28 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21354626 K1DEU : It is more than ridiculous to expect a customer service rep to understand external antenna and feed line issues. Consider the fact that they can barely keep up with all the different air card modems and different customer computer operating system issues.

For antennas and feed lines issues talk to the retailer you purchased them from, and or study more.

Users who are sarcastic/impatient with service reps get sadly what they deserve. Those who are patient may get passed up the line but often with long waits.

Getting no where with a suspected tower issue. If you have at least three different people that tested the same tower? Just call the providers phone number listed publicly on the providers equipment hutch/building at the cell site. Regards John

PS the new Ubuntu 8.10 Operating system is available for free at www.ubuntu.com

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»www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,21354626 Fri, 31 Oct 2008 10:21:49 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21198487 Jack_in_VA :
said by mooch See Profile :

Just a quick update that shows you sure can't trust what a Sprint tech rep tells you.

Turns out that the rep who told me he saw a report that was my tower was down was apparently giving me a BS story to get me off the line. I followed back up with Sprint business support yesterday evening and talked to someone else and when I gave them the "tracking number" the other guy had given me, she told me that the number I had was not any kind of valid number. She also told me she did not see any record of my tower being down! After letting her know that it's been dead since saturday she said she marked the tower for an engineer to look at and that someone would get back to me today. This morning on the way into work I took my lap top with me and drove past the tower. Looks like there is not any kind of signal being transmitted on my side of the tower and once I drove to the other side of the tower I then picked up a strong signal. I'm no engineer, but it sure looks like there is indeed a problem with that tower. Wonder how long it'll take them to get things going again?

Oh,by the way,the lady I talked to yesterday had never heard of a Yagi antenna and initially tried to tell me that she couldnt help me with my problem because they don't support that kind of antenna. Sheesh they'll try any angle possible to get out helping a customer.
These people are products of our society, government schools and lack of proper raising by their parents. A few months ago an employee of one of our tv stations didn't know they broadcasted a signal OTA claiming you had to receive their programming by cable. Sprint is far from being alone with this customer service problem. Just call Verizon for service on a landline. 2 week waiting time and today's the day. Haven't seen anyone yet.]]> http://www.dslreports.com/forum/remark,21198487 Wed, 01 Oct 2008 13:20:25 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21197394 mooch : Just a quick update that shows you sure can't trust what a Sprint tech rep tells you.

Turns out that the rep who told me he saw a report that was my tower was down was apparently giving me a BS story to get me off the line. I followed back up with Sprint business support yesterday evening and talked to someone else and when I gave them the "tracking number" the other guy had given me, she told me that the number I had was not any kind of valid number. She also told me she did not see any record of my tower being down! After letting her know that it's been dead since saturday she said she marked the tower for an engineer to look at and that someone would get back to me today. This morning on the way into work I took my lap top with me and drove past the tower. Looks like there is not any kind of signal being transmitted on my side of the tower and once I drove to the other side of the tower I then picked up a strong signal. I'm no engineer, but it sure looks like there is indeed a problem with that tower. Wonder how long it'll take them to get things going again?

Oh,by the way,the lady I talked to yesterday had never heard of a Yagi antenna and initially tried to tell me that she couldnt help me with my problem because they don't support that kind of antenna. Sheesh they'll try any angle possible to get out helping a customer.
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ex Hughesnet customer - thank goodness!]]> http://www.dslreports.com/forum/remark,21197394 Wed, 01 Oct 2008 09:50:07 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21192263 mooch : John, my experience was the same as yours. I called the Sprint business line you posted and gave them my air card number and they then asked me a "security" question and he then took my call. Unfortunately, the call didn't really help my situation.

My tower has been down for 4 days and at first he told me that the tower was up and working fine and suggested that I had a problem with my aircard. When I then told him that I had already tried the aircard at work and that it worked without any issues on a different tower he SUDDENLY NOTICED a report that my tower was down. Sounded like a BS comment to get me off the phone as he couldn't specify how long the tower had been down for or an estimate on when it would be fixed.

He gave me a tracking number and that was that. Has anyone been down for long enough to receive a credit on their millenicom billing? ]]> http://www.dslreports.com/forum/remark,21192263 Tue, 30 Sep 2008 12:49:56 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21117961 Jack_in_VA :
said by factsnotfiction :

Amen to that Jack!
Millenicom has a contract with a tech support outfit to assist Millenicom customers.
Sprint does not know any individual M'com customer from squat.
BTW, when will Millenicom reduce its monthly price to make it even more attractive and really differentiate it from the other MBB providers?
How about $39 with a ten GB cap, and $49 unlimited?
Yeh, Jack and Carib and the rest of yous- dream on.
Dream on? For what? I get unlimited for $59/mo with no taxes and fees. What more to ask for except for Sprint to aggressively enforce their 5GB cap to better control the big users. Millenicom will probably have to put a cap on also as so many big users jumped from Sprint to Millenicom.

As for Millenicom dropping their prices, they just raised them. They tried to hold it at $49/mo but I guess Sprint raised the price on them.]]> http://www.dslreports.com/forum/remark,21117961 Tue, 16 Sep 2008 09:37:42 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21117932 caribconsult : TO FACTNOTFICTION: I'm note quite sure what you meant by the 'dream on' comment. So far I have not seen any cap, and the $59/mon charge seems reasonable, so what is it that Jack and I and the rest of 'yous' are supposed to be wishing for?
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Franklin CDU680/Assent MBR400 combo, CAY1912 panel antenna, Millenicom, 4 XPPro stations, Mozilla everywhere.]]> http://www.dslreports.com/forum/remark,21117932 Tue, 16 Sep 2008 09:30:37 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,21085541 K1DEU : After activating with Millenicom call Sprint as I mentioned and never mention Millenicom. Sprint will usually ask you to repeat your Air Card #, address and perhaps your last SS#.

We are Sprint business customers and they will politely give us assistance ! Regards John
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»www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,21085541 Tue, 09 Sep 2008 23:03:07 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,20962344 dMarks : Actually, Millenicom used to be $49.99 unlimited, but they had to raise price recently.

Also, K1DEU, my dad just got a Sierra Compass for $81.00 off EBay, brand new.
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Windows XP Pro SP2|AMD Athlon 64 FX-57|2GB Dual Channel RAM|2x GeForce 7950 GT 512MB|250GB HDD]]> http://www.dslreports.com/forum/remark,20962344 Sat, 16 Aug 2008 23:24:01 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,20960567 anon : Amen to that Jack!
Millenicom has a contract with a tech support outfit to assist Millenicom customers.
Sprint does not know any individual M'com customer from squat.
BTW, when will Millenicom reduce its monthly price to make it even more attractive and really differentiate it from the other MBB providers?
How about $39 with a ten GB cap, and $49 unlimited?
Yeh, Jack and Carib and the rest of yous- dream on.]]> http://www.dslreports.com/forum/remark,20960567 Sat, 16 Aug 2008 15:17:48 EDT Re: Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,20959639 Jack_in_VA :
said by K1DEU See Profile :

When signing up (Activating) with Millenicom All your Service/Support issues (except billing) can be with Sprint directly. Just call the phone number found in Sprint Smart(v 1.16) View (# 1 888 211 4727, corrected) and when prompted enter your Sprint phone # and you will be answered by a Sprint Business support Rep. The wait/hold time with our Sprint Business account (through Millenicom sign up) is very short. There is no need to mention Millenicom just our tel #, Name, address etc. and our support issue. they are very polite and informative.

___And___ just noticed that a very helpful big hearted Man is selling brand new Sierra Wireless USB 597 Modems for only $125. Possibly more ready for any future changes than most other modems and for people like me in the boondocks it has an external antenna connector if we want more signal. here »evdo-tips.com/
Best John
This will not work unless you have a Sprint account with a Sprint issued phone number. Sprint will not assist Millenicom only customers. I know this for a fact as I tried it.]]> http://www.dslreports.com/forum/remark,20959639 Sat, 16 Aug 2008 10:54:17 EDT Activate with Millenicom but Service Support with Sprint http://www.dslreports.com/forum/remark,20957718 K1DEU : When signing up (Activating) with Millenicom All your Service/Support issues (except billing) can be with Sprint directly. Just call the phone number found in Sprint Smart(v 1.16) View (# 1 888 211 4727, corrected) and when prompted enter your Sprint phone # and you will be answered by a Sprint Business support Rep. The wait/hold time with our Sprint Business account (through Millenicom sign up) is very short. There is no need to mention Millenicom just our tel #, Name, address etc. and our support issue. they are very polite and informative.

___And___ just noticed that a very helpful big hearted Man is selling brand new Sierra Wireless USB 597 Modems for only $125. Possibly more ready for any future changes than most other modems and for people like me in the boondocks it has an external antenna connector if we want more signal. here »evdo-tips.com/
Best John
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|www.spiritualpeaceproject.com]]> http://www.dslreports.com/forum/remark,20957718 Fri, 15 Aug 2008 20:46:57 EDT