http://www.dslreports.com/forum/r20965617 en Wed, 11 Nov 2009 03:56:42 EDT Wed, 11 Nov 2009 03:56:42 EDT http://www.dslreports.com/forum/remark,21336679 Relorian : Yes it is. Infact after they got my download back to par, I got a call from the Area plant manager again saying that they would be running new cable and should get me up to 1.7 solid upload.

If they get me that little bit of extra speed and my upload corrected (Its 340k solid now, which aint bad but isnt what i had before) I'll be ecstatic.]]> http://www.dslreports.com/forum/remark,21336679 Tue, 28 Oct 2008 03:11:44 EDT http://www.dslreports.com/forum/remark,21311315 Icon : Well at this point any improvement at all is a good thing! ]]> http://www.dslreports.com/forum/remark,21311315 Wed, 22 Oct 2008 22:30:12 EDT http://www.dslreports.com/forum/remark,21309128 Relorian : So finally an update worth posting.

The area plant manager called me yesterday and said he had some ideas, including placing my house on the new line they buried. What ever they did seems to have worked for the downstream, Im currently running at 1553. The upstream is still at 320 but im hopeful that there is room for improvement.]]> http://www.dslreports.com/forum/remark,21309128 Wed, 22 Oct 2008 15:27:08 EDT http://www.dslreports.com/forum/remark,21268592 Relorian : They havent finished putting in the new line yet but when I talked to the Techs out there, they said that the new line will do nothing to benifit my service but will allow the neighbor to get 1.5/756 flawlessly (Unless theres a problem somewhere else down the line)

Needless to say, Im not very happy with my local CTel branch.]]> http://www.dslreports.com/forum/remark,21268592 Tue, 14 Oct 2008 23:45:18 EDT http://www.dslreports.com/forum/remark,21247508 Relorian : It would appear that they are running the new line to a house about 400 yards away from mine as I am sitting here watching them dig a new trench for it.

So I am starting to think its NOT to help me... unless somehow this guy is on my line somehow.]]> http://www.dslreports.com/forum/remark,21247508 Fri, 10 Oct 2008 17:19:47 EDT http://www.dslreports.com/forum/remark,21243894 Icon : There may have been a bad section of cable they were replacing/repairing.]]> http://www.dslreports.com/forum/remark,21243894 Thu, 09 Oct 2008 23:56:15 EDT http://www.dslreports.com/forum/remark,21242568 Relorian : Well they must have finished what ever work they were doing. They took the trench digger away today and I dont see any further orange marker paint on the ground out where they were digging.

What it seems they did though was replace the green small box out at the road and run a new line from the new box to a box a bit down the road.

No speed jump though. Still static at 1024/340, No NID replacement either.

Wonder what they were doing and if this is the start of something more grand than fixing my speed drop]]> http://www.dslreports.com/forum/remark,21242568 Thu, 09 Oct 2008 19:34:55 EDT http://www.dslreports.com/forum/remark,21239229 Icon : Well keep your fingers crossed! ]]> http://www.dslreports.com/forum/remark,21239229 Thu, 09 Oct 2008 09:17:45 EDT http://www.dslreports.com/forum/remark,21238342 Relorian : Ok so they are installing a new line down the main road, I dont know if they will also run that new line up to my house/the other houses on my little dirt road (Yeah Montana rural roads dont get paved much).

Its a rather thick line and could possibly be the line upgrades they promised they were doing 4 months ago when they promised me the 15/1 service then switched me to the 1.5 meg service when I got here and they hooked it up.]]> http://www.dslreports.com/forum/remark,21238342 Thu, 09 Oct 2008 01:04:31 EDT http://www.dslreports.com/forum/remark,21234566 Relorian : Theres a CTel line truck on my little shared dirt road. Im hoping that its them trying to figure out why my speed dropped and my line became "unable" to receive the stated service.

I appreciate all the help again Icon.
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Addition: 11:23 am
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It is indeed a CTel truck, along with a local contractor. They are running NEW phone lines from the box (Which they are replacing as well) up my road. Dont know if they are just running one of the sections today or all the sections today but I am hopeful that the new lines will get my speed back up.]]> http://www.dslreports.com/forum/remark,21234566 Wed, 08 Oct 2008 12:34:17 EDT http://www.dslreports.com/forum/remark,21230744 Relorian : Thanks Icon, Any help is appreciated. ]]> http://www.dslreports.com/forum/remark,21230744 Tue, 07 Oct 2008 19:12:34 EDT http://www.dslreports.com/forum/remark,21226918 Icon : IM sent.]]> http://www.dslreports.com/forum/remark,21226918 Tue, 07 Oct 2008 01:38:57 EDT http://www.dslreports.com/forum/remark,21225887 Relorian : So the CT tech who didn't come Friday called me today. They will NOT change my NID no matter how much I feel like insisting on it... In fact, My line was "Downgraded" from the 1.5mb Tier service to the 1mb Tier service because "Sometimes those lines work, sometimes they don't, no matter how close to the box they are".

I asked the tech a question he couldn't answer though. He told me my line was "unable to ever receive the 1.5 service". My question to him was that If it is unable to receive the service, how come for 2 months I had a working 1.5/756 connection? He couldn't answer and again informed me that CT was unable to provide me the promised service so I was "downgraded".

Combine this with the fact that before I moved here, I was promised the 15/1mb tier service then told they got the address wrong when promising me the service with the against my will service downgrade and I am not a happy camper. If there were any other choices in my area (Rural Kila) I would be ditching CT at this point and switching, however I am not going to Wild Blue sat net nor does Bresnan run their cable lines out here, so I guess I am stuck with crappy service and Techs who don't want to attempt to find a solution to my problems.

Icon, I wish you were the tech around here. I've got a feeling my line would be running better than it is now and that the other techs round here would be working harder to keep up/keep customers happy.]]> http://www.dslreports.com/forum/remark,21225887 Mon, 06 Oct 2008 21:39:49 EDT http://www.dslreports.com/forum/remark,21213446 Icon : Definitely! And just remember, that the squeaky wheel gets the grease. ;)]]> http://www.dslreports.com/forum/remark,21213446 Fri, 03 Oct 2008 23:54:22 EDT http://www.dslreports.com/forum/remark,21213239 Relorian : So 8-5 came and went. No tech showed up. Im rather unhappy about having to take a totally fine day and spend it at home waiting for someone who never showed up.

If it were not friday, id be on the line complaining up a storm. I guess I'll wait for Monday and then complain to the local office because it was their tech who failed to show.]]> http://www.dslreports.com/forum/remark,21213239 Fri, 03 Oct 2008 22:49:58 EDT http://www.dslreports.com/forum/remark,21207755 Icon : I would go ahead and suggest it. Tell him you've been communicating with me on this forum, and it would definitely be worth a try to get you better results. I don't think it would be pushy, if you tell him you've been informed by a CT tech already.]]> http://www.dslreports.com/forum/remark,21207755 Thu, 02 Oct 2008 22:45:33 EDT http://www.dslreports.com/forum/remark,21207118 Relorian : Just put in the service call. A tech will be out here between 8am and 5pm tomarrow. Im going to tell the tech what you've suggested and see if they will swap out the NID.

If you get this before then, Would it be too pushy of a customer to insist they switch the NID to the new style or would that fall with in reasonable requests to the tech because if I ask and he seems uninclined to help, id rather push for it than just go "ok, i'll take the slow speeds"]]> http://www.dslreports.com/forum/remark,21207118 Thu, 02 Oct 2008 21:25:54 EDT http://www.dslreports.com/forum/remark,21202236 Relorian : Ok thank you, I will call into tech support tomarrow and see if they can get my the NID swapped out. Im really wanting the speed im paying for, and being at my current speed doesnt cut it for almost anything that I do (im a gamer but im stuck in DSL land... if i lived in Kalispell itself, CT is offering FIOS)]]> http://www.dslreports.com/forum/remark,21202236 Thu, 02 Oct 2008 02:41:14 EDT http://www.dslreports.com/forum/remark,21194144 Icon : Tell them you've been talking to a CT tech on this forum, and were advised the newer NIDs (TII brand) are much better at handling broadband. If they give you lip about it, ask them if they would just rather give it a shot, or have you keep calling in repeat trouble tickets on them.

I ran into it again today. Had a resort who had a NID just like yours, and could only do 896 K and an snr of around 6, even with a whole house splitter in the NID. I swapped it out with a new box and splitter, and the margin shot up to a 14. So I got a CO tech on the line and was able to get them back up to 1408, with an 11 downstream margin. Not bad for a simple change out!]]> http://www.dslreports.com/forum/remark,21194144 Tue, 30 Sep 2008 18:06:09 EDT http://www.dslreports.com/forum/remark,21192923 Relorian : How would I go about asking them to change out the NID. The last line tech who was here didnt say much and then never called back as promised. The guy before that honestly wanted to help but couldnt do anything more than check at the NID for SNR problems, which he found.

So how would you recommend I ask the Tech they send out to change out the NID?]]> http://www.dslreports.com/forum/remark,21192923 Tue, 30 Sep 2008 14:32:21 EDT http://www.dslreports.com/forum/remark,21184441 Icon : You can search the site FAQ's to get more info, but here's one that briefly details FastPath and Interleave.

»AT&T Southeast Forum FAQ »What is meant by 'FastPath' and 'Interleaving'? What is a 'Noise Profile'?

And it may help you a tad if you could get a tech to change out your NID for a new one, like the one pictured below the one you said looked like yours. They are better suited for broadband, and I have personally seen where it helps just enough to help bring back a stable SNR. That as well as a whole house splitter in the new NID.]]> http://www.dslreports.com/forum/remark,21184441 Sun, 28 Sep 2008 23:33:18 EDT http://www.dslreports.com/forum/remark,21184328 Relorian : The box I have resembles the box that is in the first picture, the one that is quoted as "Old unit, installed in 94".

I am very disappointed with CentruyTel tech support. When I called a few days back I was told that the line tech had been out there and that my line was perfectly fine yet my speed is still lower than what I am paying for (Still at the above stats of 1024/320).

I know the last tech that actually checked my box told me that my SNR was horrid and that he remembered when he first hooked up my DSL that it was alot better than it currently is. The line tech who came out checked the box down the dirt road then came and said he had to check another box and would call when he was finished to let me know what he found. I never got that call and when I complained about that the last rep I talked to didnt seem to give a damn.

Icon, Describe the difference for me in those two. Im a DSL dummy at this point in time, so please do inform me of what the difference will be. If it can help get my speed back Id appreciate it because as it is, I cant even play World of Warcraft with out it feeling like 56k.]]> http://www.dslreports.com/forum/remark,21184328 Sun, 28 Sep 2008 23:08:47 EDT http://www.dslreports.com/forum/remark,21115968 Icon : It would help a tad if you could get your data path changed from Fast Path to Interleave, but I don't believe it would get you up to the full 1.5 meg.

What kind of network interface box is on the side of your house? Take a look at this topic, and see if your NID is one of the one's pictured in it.]]> http://www.dslreports.com/forum/remark,21115968 Mon, 15 Sep 2008 21:35:59 EDT http://www.dslreports.com/forum/remark,21114871 Relorian : DSL Speed is back up to what its been at for weeks and I havent heard anything from the Tech who told me he'd call.

DSL Connect Rate (Down/Up) 1024 Kbits/sec by 320 Kbits/sec

At least its better than the connection i got right after he left but no where near the speed I am paying for.]]> http://www.dslreports.com/forum/remark,21114871 Mon, 15 Sep 2008 18:06:32 EDT http://www.dslreports.com/forum/remark,21113472 Relorian : No no the resoultion friday was to order in a line tech, who showed up at 11am local time today. The Tech told me he'd call when the line issue was fixed and that my DSL would be down until it was fixed.

DSL just came back up about 10 minutes ago with a speed that is so low, i could consider it DIAL UP. Im waiting for the call to tell me that my DSL has been fixed so I can ask him why my speed is even worse now.

Im on the 1.5 tier service, Im getting less than 75k speed.]]> http://www.dslreports.com/forum/remark,21113472 Mon, 15 Sep 2008 14:06:18 EDT http://www.dslreports.com/forum/remark,21110098 dsldude08 : A tech came out Friday and didn't have a resolution? And you had to call back in for another repair to have yet another tech to come out tomorrow? Just clarifying...]]> http://www.dslreports.com/forum/remark,21110098 Sun, 14 Sep 2008 20:31:11 EDT http://www.dslreports.com/forum/remark,21108504 Relorian : Just a little Update on this.

Had a rough few weeks at work with overtime so I just got the call in to the techs last week. One came out friday and checked my line.

My Signal to Noise ratio is at 5. Its horrid and shows that the problem is NOT in my house so now on Monday i've got line repair coming out to see whats wrong with my lines. Hopefully this gets me back to my 1.5m/756k service.

Right now im sync'ing at 1024/300ish]]> http://www.dslreports.com/forum/remark,21108504 Sun, 14 Sep 2008 14:02:21 EDT http://www.dslreports.com/forum/remark,20994576 Icon : Yep, you eliminated your inside wiring by testing at the NID, so a call in to repair is the next step.]]> http://www.dslreports.com/forum/remark,20994576 Sat, 23 Aug 2008 09:08:56 EDT http://www.dslreports.com/forum/remark,20994180 Relorian : OK I went out to the box and had another look. I found that if I press on the open section on the top connection there was a phone jack there. I tested it using the modem and laptop and am still getting the same sync rate.

If you still want pics of the box then I can provide, but if im getting this poor sync at the external box, Im starting to think a call to CTEL to send someone is in order monday.]]> http://www.dslreports.com/forum/remark,20994180 Sat, 23 Aug 2008 03:04:37 EDT http://www.dslreports.com/forum/remark,20982860 Relorian : Yeah I can go out tomorrow and take a picture.]]> http://www.dslreports.com/forum/remark,20982860 Wed, 20 Aug 2008 23:53:54 EDT http://www.dslreports.com/forum/remark,20981749 Icon : Is there any way you could post a picture of the box you can't test at?]]> http://www.dslreports.com/forum/remark,20981749 Wed, 20 Aug 2008 20:09:40 EDT http://www.dslreports.com/forum/remark,20981580 Relorian : Ok went out to my outside phonecompany box. I see nothing I could connect to. All thats out there is a box with a a bundle of wires in it, with only 2 connected. A twisted pair of blue/white wires to a top junction. Theres 5 other slots that are empty but nothing that looks connectable to via conventional wires as I know them.

I did however test on every port in the house with the modem/laptop. All of them come up as the same stats posted previously. The last time there was a horrid sync/speed problem the CTel truck fixed it at the green box down the dirt road.

Instructions on how to tap the outside box to test with modem/computer would be helpful if you think thats where the problem may be. If not, any other advice would be helpful. Im starting to consider having the CTel truck come out again to check the other box.]]> http://www.dslreports.com/forum/remark,20981580 Wed, 20 Aug 2008 19:34:34 EDT http://www.dslreports.com/forum/remark,20974791 Icon : That would be great if you could pull the stats there. That will tell you right away if the problem is inside your home, or if it's a problem before it gets to your house.]]> http://www.dslreports.com/forum/remark,20974791 Tue, 19 Aug 2008 14:48:12 EDT http://www.dslreports.com/forum/remark,20974740 Relorian : From where the DSL comes into the house to where the computer is would take one hell of a long phone cord.

I'll see if I cant go out there with the modem/wall plug and a friends laptop and get those stats. ]]> http://www.dslreports.com/forum/remark,20974740 Tue, 19 Aug 2008 14:41:11 EDT http://www.dslreports.com/forum/remark,20972411 Icon : If you're able, try running a long phone cord from the test jack in the phone interface box on the side of your house to your modem. Then log back into your modem and check/post the stats again. This will tell you if it's an inside issue or not that's causing your modem to not sync at the full speed.]]> http://www.dslreports.com/forum/remark,20972411 Tue, 19 Aug 2008 01:59:00 EDT http://www.dslreports.com/forum/remark,20972172 Relorian :
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1312 320
Margin (dB) 7.5 19.0
Line Attenuation (dB) 53.5 28.5
Transmit Power (dBm) 14.7 11.7

Nets slower today, almost crawling at times.]]> http://www.dslreports.com/forum/remark,20972172 Tue, 19 Aug 2008 00:20:55 EDT http://www.dslreports.com/forum/remark,20969585 Icon : You're modem isn't even syncing at the full 1.5 speed. On the "troubleshooting" menu, post the results on the DSL Transceiver page.]]> http://www.dslreports.com/forum/remark,20969585 Mon, 18 Aug 2008 15:42:15 EDT http://www.dslreports.com/forum/remark,20966520 Relorian : DSL Connect Rate (Down/Up) 1312 Kbits/sec by 320 Kbits/sec (according to Westel modem)
Connection Rate (Down/Up): 1312 Kbits/sec by 320 Kbits/sec
Connection Status In Packets
Out Packets 56372
53710
In Error Packets
Out Error Packets 0
0

Ethernet Status In Packets
Out Packets 53756
56176
ATM NetworkAddress VPI
VCI 8
35
Firewall Status Passed
Dropped In: 55985 Out: 53427
In: 68 Out: 0

Speed tests are showing a much lower connection rate. Last one I got was around 650k Down, 40k up.

The Westel Modem will also NOT go to its update page (Westels update page). Speeds continue to drop.

(Also It wont switch my ISP DSL REports icon to CenturyTEL)]]> http://www.dslreports.com/forum/remark,20966520 Sun, 17 Aug 2008 23:30:51 EDT http://www.dslreports.com/forum/remark,20966400 Icon : No specific info on your area, but have you logged into your Westell and checked the DSL stats? Post them here if you can. ]]> http://www.dslreports.com/forum/remark,20966400 Sun, 17 Aug 2008 22:58:13 EDT http://www.dslreports.com/forum/remark,20965617 Relorian : Anyone know whats going on with the DSL in the Kila/outwards Kalispell Montana area?

I was getting 1.5/756 for the past month (Using Westell 6100/Netgear router) then this week something changed. My speed is now sitting at 1mbps/30-45k durring the days.

I realize that we've had some hot weather and I've been told on Cable setups that weather can effect speed, but I dont have any ideas as to if it effects DSL.

All I do know for sure is that I am not happy. Between the Fubar on my install (Was promised 15mbps service, was told "Yes its available in Kila) then found it wasnt and that 1.5 was the TOP i could get and NOW the speed drops, I really am NOT a happy camper. I can barely surf the web and forget gaming, I get timed out constantly or lag dropped.

So any CTel employees got any info on whats going on? Also any intel if we in Kila will be getting faster speeds anytime in the near future because 1.5 is nice and all... but not for gaming.]]> http://www.dslreports.com/forum/remark,20965617 Sun, 17 Aug 2008 20:03:16 EDT