NOT? Working Okay Lately in ViaTalk http://www.dslreports.com/forum/r20966820 en Wed, 11 Nov 2009 13:10:02 EDT Wed, 11 Nov 2009 13:10:02 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20985829 espaeth : I misunderstood; I read it as "they called me at home on the VT line, I answered on my cell". I was thinking you had simulring setup.]]> http://www.dslreports.com/forum/remark,20985829 Thu, 21 Aug 2008 15:22:36 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20985810 B :
said by espaeth See Profile :

The strange thing is that when you answer on your cell phone, the voice traffic never hits your ATA so there's no way for that to be a factor.
I don't understand what you mean. The ATA is always a factor.

To be clear, the calls were made from my home VT line to me on my cell phone at a remote location.

Unless you were responding to someone else...

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20985810 Thu, 21 Aug 2008 15:18:21 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20985348 ptrowski :
said by iLive4Apple See Profile :

How am I supposed to know if I am migrated or not?
Get the admin password and check.]]> http://www.dslreports.com/forum/remark,20985348 Thu, 21 Aug 2008 14:16:15 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20985322 espaeth : The strange thing is that when you answer on your cell phone, the voice traffic never hits your ATA so there's no way for that to be a factor.]]> http://www.dslreports.com/forum/remark,20985322 Thu, 21 Aug 2008 14:12:41 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20983511 B : Okay, I checked and I'm still at 3.1.15(LS) on chicago-1i.vtnoc.net.

So the problem was new.

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20983511 Thu, 21 Aug 2008 06:47:29 EDT Re: NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20983288 iLive4Apple : How am I supposed to know if I am migrated or not?
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I get 29 MPG in my Toyota Highlander Hybrid!]]> http://www.dslreports.com/forum/remark,20983288 Thu, 21 Aug 2008 02:57:26 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20982584 VTBrendan : Hi,

Unless you moved yourself or were moved last week, you should not have been migrated as of yet. We have not moved any people this week in an effort to allow support to get completely caught up with the increase in volume that the migrations result in. You also would have received an email if you were migrated.

-Brendan]]> http://www.dslreports.com/forum/remark,20982584 Wed, 20 Aug 2008 22:48:48 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20981845 k2rj : That probably means you have been switched and need to forward ports. When this happened to me, I "thought" I had forwarded my ports, but found out that I had been caught by DHCP and my adapter was no longer on the IP address with the forwarded ports! (I fixed that with a static IP and a ticket to add it to my provisioning file.)]]> http://www.dslreports.com/forum/remark,20981845 Wed, 20 Aug 2008 20:28:52 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20981263 B : Son of a bitch.

I jinxed my own damn self starting this thread.

Multiple outbound calls today are experiencing what seems to be one way audio. That is, they called me from home on the VT line, I answered on my cell, but they heard no ring or audio on my part as I repeated "hello", and they eventually hung up (I think I could hear background noise and breathing).

But eventually one call was successful.

Does this mean I've been whomped over to the beta system, or is it just a random glurp in the traditional network? I don't believe I've experienced this particular problem with Viatalk before now.

I'll check the adapter status when I get home... and then start going through the complaint threads if necessary. I'm provisioned; this is NOT supposed to happen. :(

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20981263 Wed, 20 Aug 2008 18:18:08 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20978700 espaeth :
said by im_chandave See Profile :

Were the two SIP INVITEs operationally identical (same CSeq, tag, and Call-ID)? Are "c=" and "m=" values in the SDP identical?
The packets are more than operationally identical, their entire payload _is_ identical.

said by im_chandave See Profile :

Was the RTP stream originating from the correct source port from the Minneapolis L3 media gateway? Was the RTP stream being sent properly to your RTP UDP port as specified in your SIP 200 OK reply?
The destination port matched exactly what was spec'd in the 200 session info, but the cancel had already been sent and ACK'd so by the time the gateway started sending RTP traffic the PAP2T had already stopped listening on that port.

said by im_chandave See Profile :

Did you give this packet capture session to ViaTalk?
Yep, I PM'd Brendan a link as requested but nobody ever grabbed a copy of the trace.]]> http://www.dslreports.com/forum/remark,20978700 Wed, 20 Aug 2008 10:13:56 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20977474 im_chandave :
said by espaeth See Profile :

My issue is that the switch did screwy things on my account, like sending double SIP INVITEs for incoming calls and then issuing a CANCEL which caused the session to tear down.
Were the two SIP INVITEs operationally identical (same CSeq, tag, and Call-ID)? Are "c=" and "m=" values in the SDP identical? Was the RTP stream originating from the correct source port from the Minneapolis L3 media gateway? Was the RTP stream being sent properly to your RTP UDP port as specified in your SIP 200 OK reply?

I've seen a situation like (SIP CANCEL from provider almost immediately after my SIP 200 OK) this one before. This happened when the media gateway started sending the RTP stream before my Asterisk box had a chance to poke the pinhole in my firewall. But, in your case, the RTP was started after the SIP CANCEL was sent.

The only thing I can think of is that the 2 SIP INVITEs you got from megatron.vtnoc.net were not operationally identical. In which case the received SIP CANCEL was to terminate one of the inbound calls. Hard to tell with the summary wireshark view.

Did you give this packet capture session to ViaTalk?

See ya...

d.c.]]> http://www.dslreports.com/forum/remark,20977474 Wed, 20 Aug 2008 00:31:16 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20976531 B : Thanks; very complete answer. You seem like exactly the kind of technically minded user who would be helpful in their beta -- but I gather they weren't able to pinpoint or resolve anything for you though. Too bad...

Going on your "hosed up with my account" theory, I guess a good test would be for you try everything with someone else's credentials. Perhaps VT could provide you a "test user" account for debugging purposes?

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20976531 Tue, 19 Aug 2008 20:54:37 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20976469 espaeth : My issue is that the switch did screwy things on my account, like sending double SIP INVITEs for incoming calls and then issuing a CANCEL which caused the session to tear down.

75% of the calls I made when configured to use megatron or galvatron didn't set outbound CID. Calls to 800 numbers often resulted in hearing this: »www.hearaduckquack.com/800call.au

When I started registering to megatron or galvatron all of my incoming SIP URI calls went straight to my network down number, and on occasion all calls would be routed to voicemail for no apparent reason.

In the course of troubleshooting over the last few weeks I've compiled and configured up my own home Asterisk instance so I could get better debug options than I could get out of just the PAP2T. I've seen the same behavior with my Asterisk instance running with a public IP where NAT and firewall issues are avoided. Based on the number of customers that have reportedly been moved to the new switches, I'm guessing that there is likely something more hosed up with my account than with the switch itself. I kinda wish it was something on my end, but so far I haven't seen the same issue with any of the other providers I've setup Asterisk to peer with:

Not to be completely negative, there's a lot of things that ViaTalk is doing right. The new control panel is a nicely coded UI, they have a very complete feature list, and with the exception of the last few weeks they provided me with nearly 2 years of good phone service.
Click for full size
Megatron incoming cap
]]> http://www.dslreports.com/forum/remark,20976469 Tue, 19 Aug 2008 20:41:59 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20975975 VTBrendan : openSIPS is the new fork that he is likely referring to. I'd imagine what he is referring to problem wise is the extra configuration necessary for some people depending upon how things are setup at home, once the migration is complete. We have successfully migrated more than half of our network at this point, and once people are moved over they have been having very few issues, especially at the 1st network level.

-Brendan]]> http://www.dslreports.com/forum/remark,20975975 Tue, 19 Aug 2008 18:51:57 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20975956 B :
said by espaeth See Profile :

The old servers (chicago-1 / richmond-1) were always pretty reliable for me. Were it not for the new OpenSER switches (and associated issues), I most likely would have done the $199 renewal instead of starting the process of moving my business elsewhere as I come to the end of my 2 year term. Given the current issues and stated direction to do a "forced march" migration onto the new switches, I didn't want to lock myself in for another 18 months.

I really hope the old servers will be around for a while. I got my folks signed up with Viatalk last year so they still have a little over a year left on their prepaid term. They're BYOD (using an adapter I gave them) into chicago-1 and things have been working without significant issue for them.
This is the first time I've seen mention of the specific software VT's using in the new architecture. Can you elaborate? (What else you know about the VT implementation, why you don't like it, etc.)

Strangely it seems that OpenSER, per se, does not even exist any more.

»www.voip-info.org/wiki/view/OpenSER

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20975956 Tue, 19 Aug 2008 18:47:38 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20975904 espaeth : The old servers (chicago-1 / richmond-1) were always pretty reliable for me. Were it not for the new OpenSER switches (and associated issues), I most likely would have done the $199 renewal instead of starting the process of moving my business elsewhere as I come to the end of my 2 year term. Given the current issues and stated direction to do a "forced march" migration onto the new switches, I didn't want to lock myself in for another 18 months.

I really hope the old servers will be around for a while. I got my folks signed up with Viatalk last year so they still have a little over a year left on their prepaid term. They're BYOD (using an adapter I gave them) into chicago-1 and things have been working without significant issue for them.]]> http://www.dslreports.com/forum/remark,20975904 Tue, 19 Aug 2008 18:33:39 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20975192 jester121 : Maybe Viatalk's problems are indeed capacity related. If they've moved half the people who used to connect to Chicago-1i off to the "beta" system, it's possible that your server now can handle the load easier and thus is more stable.

Just a pondering...]]> http://www.dslreports.com/forum/remark,20975192 Tue, 19 Aug 2008 16:04:46 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20971197 iLive4Apple : I am able to switch from the "new" server to "east" and all of that through the CP. Does that mean I have been migrated?
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I get 29 MPG in my Toyota Highlander Hybrid!]]> http://www.dslreports.com/forum/remark,20971197 Mon, 18 Aug 2008 20:42:53 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20967937 unknvoip : I too am in your boat. I am currently registered to chicago-1d on both lines and have the same firmware as you. No clue as to when I will be upgraded and switched to the new servers.

My recent hiccup was line 2 ringing, when line 1 did not. Very occasionally we get a fast busy when dialing out.]]> http://www.dslreports.com/forum/remark,20967937 Mon, 18 Aug 2008 10:40:47 EDT Re: Working Okay Lately http://www.dslreports.com/forum/remark,20967539 digger16309 : I'm in the exact same boat, just about. Firmware same as your version, and I'm still on chicago-1r.

I had a little hiccup last week but otherwise all has been well.

Since I plan to leave when my contract is up in November, I'd just as soon leave everything as it is and miss the upgrade altogether if possible.]]> http://www.dslreports.com/forum/remark,20967539 Mon, 18 Aug 2008 09:16:51 EDT NOT? Working Okay Lately http://www.dslreports.com/forum/remark,20966820 B : Hi. Just checking in. This is a "no news is good news" post. I'm provisioned, and my firmware's still at 3.1.15(LS), so it looks as if I have NOT had my adapter upgraded.

I'm still on chicago-1i.vtnoc.net for both lines, so I guess (?) I'm still on the "old" network of SIP servers too.

And, while there have been some weird connection attempts from time to time, things have been pretty stable for the last few weeks. I sure hope it lasts. :)

Edit 8/20/08: Seems I spoke too soon; title changed. :(

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In a realm outside causality and function]]> http://www.dslreports.com/forum/remark,20966820 Mon, 18 Aug 2008 01:15:17 EDT