[HN7000S] IA6/G26 errors in HughesNet Satellite http://www.dslreports.com/forum/r20967719 en Wed, 11 Nov 2009 04:35:30 EDT Wed, 11 Nov 2009 04:35:30 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22454489 wa5sox1 : There is a "Scheduled Maintenance Window" for G25 (93W) at 7AM, 28 May 09. I believe it's Eastern Standard Time, though not sure. .. Thought fellow "occupants" might want to know.
--
G25(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22454489 Wed, 27 May 2009 20:07:49 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22425430 wa5sox1 : Anyone noticing deteriorated performance? I'm not sure what's going on. But seems with the modem transmit/system lights going out which we were talking about, some other "changes" have happened. .. I used to have an Inroute Group of 11 all the time, now I note that I seem to have two, and it toggles between 31 and 41. .. As well, received a software update (Version 5.8.0.49), and my failed transmission rate has gone wayyyy up. Before this change, failed transmissions averaged around 0.01% or better, and now at times it's over 1%. ... Anyone other than me noting anything?
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22425430 Thu, 21 May 2009 21:54:59 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22387931 anon :
said by rloose See Profile :

Sox-

I had the "waiting for first heartbeat message" also but it has since cleared. You must have called while I was on the phone. Later I saw that I had a voice mail. Thanks for the feedback. Have you looked into getting repointed to another "bird"? Sometimes I feel like "The Devil known is better than the Devil unknown!"

Rich
I agree with a couple of others who have said that it may be well past the time to complain long and hard until Hughes agrees to move you to another satellite.

93 W has been a hell hole now for about a year and a half. Ever since the major power failure on the original satellite, Hughes has played "musical transponders" and switched satellites to try to keep things up and running, but the problems seem, as some level, to continue.

Like you, I wanted to believe that I was better off with the "devil I knew". I had had excellent and consistent service on 93 W for several years, and I was willing, after the December, 2007 power failure, to live with some ups and downs in the belief that, eventually, things would return to the excellent level of service that I used to enjoy. Finally, almost a year ago, I decided that I'd rather try a "new devil". Hughes offered to move me to a 9000 modem/Spaceway set up. They bought back my old Ku equipment and gave me enough credits so that I ended up with about $400-500 in my pocket in making the change.

During the first couple of months on Spaceway, there were a few ups and downs as, I think, they were still working out some of the bugs on a new satellite. Even with those ups and downs, performance was still, at its worst, far better than it had been on 93 W. For the last 9 or 10 months or so, though, the system has been a consistent joy to use. I get advertised 2000/300 speeds (or higher) on my Elite plan virtually 24/7. Other than a 4 or 5 short weather-related outages (none lasting longer than 10 minutes), there have only been one or two times when there has been a 10-15 minute NOC-related outage. I'd suggest that those still suffering inconsistent service on 93 W might want to consider getting Hughes to authorize a similar move, if not to Spaceway, at least to one of the other Ku satellites. ]]> http://www.dslreports.com/forum/remark,22387931 Thu, 14 May 2009 10:49:31 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22387631 ged5555 : Had same issue at same time last night
resolved its self in about 1 1/2 hours]]> http://www.dslreports.com/forum/remark,22387631 Thu, 14 May 2009 09:51:08 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22387049 rloose : Sox-

I had the "waiting for first heartbeat message" also but it has since cleared. You must have called while I was on the phone. Later I saw that I had a voice mail. Thanks for the feedback. Have you looked into getting repointed to another "bird"? Sometimes I feel like "The Devil known is better than the Devil unknown!"

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,22387049 Thu, 14 May 2009 06:04:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22386013 wa5sox1 : Same here Rich. I called support, they call the NOC, and NOC reported they were having "registration server" problems. It's back up now, but subpar performance. .. I called back and they said that they were still working on it. .. As I type this, receive/transmit/system lights went out, strength down to 15. Now back up to 91. .. At least they know about and are now addressing the issue.

Right now, under System Info, Software Download Status, it's reading "Waiting for first heartbeat message." Just did a Hughes speedtest and got 1196 down/298 up .. Web Response was 2.8 - 3.1 Seconds. Almost as though I'm the only one on the gateway. --
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22386013 Wed, 13 May 2009 22:19:13 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22385860 rloose :
I just experienced a drop out on IA6 My transmitter was diasbled and both transmitter and system lights were off. I finally managed to get connected enough to do a forced ranging and got back on the bird. Anyone else have this problem today around 7 pm MDT or maybe earlier?

A speed test from hughesnet was very slow at about 200K download. MyTest and Toast were around 900K so there still may be some sort of problem with the NOC.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,22385860 Wed, 13 May 2009 21:51:56 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22351315 anon : seriously...call tech support, b*tch like crazy. you seriously need to get off that bird. ANYTIME we see someone on it, we pull them right off. acp has been turned off forever ago, its just been nothing but problems.]]> http://www.dslreports.com/forum/remark,22351315 Wed, 06 May 2009 21:51:36 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22351234 wa5sox1 : Wonder if anyone if noticing extremely slow speeds tonight on "this" satellite, whatever they are calling it now. .. Uploads are slow, browsing is sluggish, noticing an occasional X in RTT .. round trip time is over 2 seconds for whichever backbone I'm on at any given time. .. Lots of Marginals and Bads in diagnostics. .. I did notice bad weather at the NOC, but not sure this is the cause. .. Time now is 7:33PM mountain .. been noticing this for hours. Five hours ago all was okay it seems.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22351234 Wed, 06 May 2009 21:35:24 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22180812 wa5sox1 : Well, I don't know what's going on. We are now on Galaxy 5, but they are still calling it IA6, and in one case, IA63. .. With others having been moved to another transponder, I guess they are attempting load balancing. .. Yah, I see in diagnostics that at 9am (11 Eastern) there's an X in downlink, and the signal strength at that time was 43. Now back up to normal, and speeds are, once again, slow with flow control on. I've noticed something about flow control. Seems, since DST started, it's in there for approx an hour longer each evening. Beginning to wonder if this is due to subscribers in Arizona, which doesn't observe DST..thus, when it's 9pm here, it's 8pm there. Just thinking. .. After spending near 3 hours on the phone with tech support (United States) trying to figure out the "DNS Acceleration [N]" problem, trying different DNS settings, proxy, etc., all to no avail, the red X's seem to be gone for now in that area. .. Sooo, I think they are playing around with IA6 (or whatever it's called), and that's possibly the reason for the reds. We shall see. Here's the latest stats for me:

BTW Rich, VERY windy day today. Gusts in excess of 70, ponderosa pines (big ones) being blown down, and power outages. May get some more snow tonight.

Edit: Of course above I meant Galaxy 25 .. getting confused here...
__________________________________________________________

Adapter Main Statistics:
------------------------
Signal Strength.............. 91 Stream Msg-Ackd/Nakd........ 881551/21
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 4328/87
UpTime (d:h:m:s).. 001:11:23:55 Aloha Starts................ 4328
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 9597624
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 3
Rate Code........ 512k 2/3 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute...................... 1 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)

--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22180812 Fri, 03 Apr 2009 23:02:15 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22179387 rloose :
Hi Dana-

Maybe it is an Ion Storm ;)

I see you have tried to call me, but I can't call out on my phone! It has been acting up lately and I have a new one to replace it. Just need to get it activated.

When I got up this morning my signal strength was down to 40, then slowly has gone back up to 76-77. I don't have any DNS Xs, but lots on Uplink and RTT. My download speeds are about 1/2 of normal. My rate codes and mod codes are lower than usual. Hope this helps.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,22179387 Fri, 03 Apr 2009 18:22:05 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22177932 anon : i have a couple of red x's in the DNS acceleration as well as a few in uplink queuing but browsing has been snappy. two nights ago at 0100 hours i was switched from 1247 to 1039 with the corresponding drop in signal strength from 91 to 82.]]> http://www.dslreports.com/forum/remark,22177932 Fri, 03 Apr 2009 14:39:56 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22172909 wa5sox1 : Anyone on 1247, or any other transponders on IA6, noticing red X's in "DNS Acceleration [N]"? Been like that all day (4/2/2009) here and speed is slower than usual. Though flow control is on, I used to get 400-500 down, but today it's more like 300-400 and "jerky", not consistant. Downloads start and stop. .. I guess the DNS Acceleration [N] is a NOC problem, but not sure. .. RSL is the same, everything "seems" normal in Main Adapter stats, with the exception of the 512 4/5 rate code failing when ranging.

This is what's triggering the reds in DNS Acceleration[N]:

---------------------------------------------------------------
DNS Diagnostic Statistics
---------------------------------------------------------------
Status BAD
Timedout DNS queries 5(20%) BAD *
-----------------------------------------------------------
And the above was when the system was idle. I'm able to browse, albeit sorta slow.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22172909 Thu, 02 Apr 2009 18:16:15 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22037877 wa5sox1 : Well, that red X was a few days ago Rich,lol. .. Yes, all the snow has melted, and now into the windy season it seems. Gusts over the past few days in excess of 50Mph..clear skies, as the storm track is now north of New Mexico. Typical for this time of year..thru April. ... I agree, speeds today and tonight have been very slow, even when Flow Control if off. Pings are nice, averaging 600-800ms, but speeds are "choppy"..I've seen this before, don't know what causes it. .. As I type this, all seems okay (10:12PM Mountain/Sunday night).
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22037877 Mon, 09 Mar 2009 00:14:26 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22037634 rloose : Hi Dana-

No red Xs, but my download speed is 200 to 300K this evening. About 40% of average speed. Has the snow melted yet around Vanderwagen?

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,22037634 Sun, 08 Mar 2009 23:05:22 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22011694 wa5sox1 : Anyone on 1247 note an X in "Cable/Antenna Pointing" happening last night around 4:30AM Eastern. .. Looks like it might have been down for about two minutes. .. Short duration, but noticed my stats all messed up this morning and went searching for the culprit.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,22011694 Wed, 04 Mar 2009 07:43:10 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22011480 inthewoods : Ah, sorry Greg, I see what you mean. (coffee not kicked in yet).
I've tried the push-pull thing while my wife monitored the signal strength in the past, with no apparent fluctuation in signal.
Fact is, when the dish was installed a few years ago I never had a signal above about 47, except for a brief time when Hughes had me on a different transponder during the IA6 problems.
No line of sight problems. I just dunno.

EDIT: I'll add that my download speeds are great. Obviously rain/heavy cloud fade is a major problem.
--
HN7000S/PRO Plan/93W - 1039/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,22011480 Wed, 04 Mar 2009 05:02:50 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,22011476 inthewoods :
said by grohgreg See Profile :

said by inthewoods See Profile :

My signal is pretty much staying around 37 under clear skies.
Have you tried the push-pull test to determine if you could optimize your pointing angles any?
Greg, I haven't been online in a few days.
Can you elaborate on the push-pull test?
Thanks.
--
HN7000S/PRO Plan/93W - 1039/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,22011476 Wed, 04 Mar 2009 04:57:50 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21992932 mooglebunny : According to Lyngsat tracker now, G26 is at 66.5°W. It's going west at 7.35°E every day.

»www.lyngsat.com/tracker/galaxy26.html

So I'm going to guess that G25 is probably there to stay until they pay for a new satellite to be built to replace it.

I still wonder if I would've been able to get any signal at all though this whole ordeal of satellite switching. Since at my house, it was very sensitive to pointing because of the type of land that is here (Mountainous as well as tall trees even in the lower parts of the land.)
--
"Why do they call it the Xbox 360?

Because when you see it, you'll turn 360 degrees and walk away."]]> http://www.dslreports.com/forum/remark,21992932 Sat, 28 Feb 2009 18:08:11 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21990855 grohgreg :
said by inthewoods See Profile :

My signal is pretty much staying around 37 under clear skies.
Have you tried the push-pull test to determine if you could optimize your pointing angles any?
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AV/Firewalled by NIS2009]]> http://www.dslreports.com/forum/remark,21990855 Sat, 28 Feb 2009 09:55:14 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21990519 inthewoods : My signal is pretty much staying around 37 under clear skies. Hasn't affected speeds any, but it sure drops out quick in overcast weather.
--
HN7000S/PRO Plan/93W - 1039/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,21990519 Sat, 28 Feb 2009 07:12:56 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21984251 wa5sox1 : "Galaxy 26 (93º W) is now Galaxy 25
Yes, THAT Galaxy 25, which used to have all the international channels. It was replaced by Galaxy 19, and Galaxy 25 moved over to take the place of Galaxy 26."
»www.ftalist.com/g26.htm

Don't know if true, but would explain a few things we have been experiencing. Though we seem to all be on the same transponders, some have experienced signal strength changes, some have not. .. Still "No ACP Required"..I wonder, if there was a change in satellites, if they will fire up the ACP servers. It would seem that more then a few occupants need to have polarity adjusted. .. For me, more transmit errors than before, but signal strength is still at 92 with Rate code of 512 4/5 most of the time, sometimes going to 512 2/3, saying best rate was selected for current weather conditions, when weather is fine here and at the NOC. ... The "mystery" continues. .. Can't get anyone to verify a satellite change.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21984251 Fri, 27 Feb 2009 01:26:05 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21904475 rloose : Sox-

Thanks for all the info. I had another reset this morning at around 6:45 am. I just got laid off from work so will have time to come up north but I think I'll wait for the snow to melt.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21904475 Thu, 12 Feb 2009 08:43:38 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21903566 wa5sox1 :
said by rloose See Profile :

Sox-

I didn't see anything on the 10th, but today (2/11/09) I had an involuntary modem reset at 8:15 pm MST. Signal strength dropped to 76 with a clear sky and flow control is in effect.

Rich

P.S. How much snow do you have on the ground right now?
I find it interesting what's going on with Galaxy 26 "IF" we are indeed still on G26. I've looked and seems that there is no programming left on G26. Much has moved to G25, which is at 93.1 degrees. Perhaps could explain what's been going on, and continues to go on. .. No modem resets here, signal strength of 92. .. In the logs (other), I did find that when I had the red X in "Cable/Antenna Pointing", this was in the logs: "outroute0.csv" at the exact time that it occurred. .. Yep, Rich, got another 6-8 inches of snow, depending on where you measure. Snowed most all day yesterday and the night before. I can do without any more of this stuff for a while!!

Oh, one more thing. I do note that Flow Control is on MUCH more than it used to be. Takes my speed from 1200 down to 300-400, and the latency is terrible.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21903566 Wed, 11 Feb 2009 23:24:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21903344 rloose :
Sox-

I didn't see anything on the 10th, but today (2/11/09) I had an involuntary modem reset at 8:15 pm MST. Signal strength dropped to 76 with a clear sky and flow control is in effect.

Rich

P.S. How much snow do you have on the ground right now?
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21903344 Wed, 11 Feb 2009 22:35:53 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21895586 anon : i had no red x's at that time this morning. the only red x i have for the last 24 was in web acceration at 1900.]]> http://www.dslreports.com/forum/remark,21895586 Tue, 10 Feb 2009 17:15:03 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21895505 wa5sox1 : Looked at my stats this morning and they were all messed up. Then went to diagnostics and found a red X in Uplink Queing at 0300 Eastern. Clicked on the 03 hour, and there was a red X in Cable/Antenna Pointing. Said there was a TX Outage of 130 seconds. .. Anyone else see this? Around 12-1AM Mountain.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21895505 Tue, 10 Feb 2009 16:58:04 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21871307 mooglebunny : Hmm, according to Lyngsat.... It looks like G25 has all of G26's traffic now.

»www.lyngsat.com/galaxy26.html
»www.lyngsat.com/galaxy25.html

It's not much, but I find that interesting.
--
"Why do they call it the Xbox 360?

Because when you see it, you'll turn 360 degrees and walk away."]]> http://www.dslreports.com/forum/remark,21871307 Thu, 05 Feb 2009 23:50:56 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21868680 anon : ain't been here for a while. some of the same problems noted here 'cept no spontaneous reboot and system seems normal ATT.

Adapter Main Statistics:
------------------------
Signal Strength.............. 91 Stream Msg-Ackd/Nakd........ 5308674/1884
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 70455/13564
UpTime (d:h:m:s).. 038:00:19:14 Aloha Starts................ 70481
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 70123604
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 1821
Rate Code........ 256k 4/5 (TC) No Receive Outroute Lock.... 55107
Inroute Group................ 10 No FLL Lock................. 15344
Inroute...................... 5 No Network Timing Sync...... 2232
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)]]> http://www.dslreports.com/forum/remark,21868680 Thu, 05 Feb 2009 16:19:48 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21859537 inthewoods : I can barely keep high 30's / 40 SS.

Adapter Main Statistics:
------------------------
Signal Strength.............. 40 Stream Msg-Ackd/Nakd........ 177237/12
Flags............... 0x00003000 NonStream Msg-Ackd/Nakd..... 3649/498
UpTime (d:h:m:s).. 003:23:04:29 Aloha Starts................ 3648
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 3
Transport Alarm Bit.......... None Frames Received............. 5169299
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1039 Miscellaneous Problems...... 243
Rate Code........ 256k 1/2 (TC) No Receive Outroute Lock.... 2706
Inroute Group................ 4 No FLL Lock................. 807
Inroute..................... -1 No Network Timing Sync...... 16
IQoS ID...................... 0

Rate Code Selection: Selected the best rate under current weather condition
--
HN7000S/PRO Plan/93W - 1039/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,21859537 Wed, 04 Feb 2009 06:55:08 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21858124 wa5sox1 :
said by rloose See Profile :

Sox/Dr. Doom-

Last two days I have some uplink errors. Speed is 256 1/2 and downloads are around 800 kBps. Signal strength has stayed around 79-80. I pass 256 2/3 but never get it.

Rich
Nothing has changed here. Sitting now with Flow Control in effect, download speed capped at around 400-500, which seems to be the norm for this time of the day. Around 11PM Eastern speed will return to normal of 1200 down. .. However, one thing I do note is the failed transmission rate. Used to be near zero all the time up til the 22nd Feb.
__________________________________________________________

Adapter Main Statistics:
------------------------
Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 490932/191
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 1861/47
UpTime (d:h:m:s).. 006:02:18:12 Aloha Starts................ 1861
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 9579590
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute..................... -1 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)

--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21858124 Tue, 03 Feb 2009 21:47:42 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21853413 rloose : Sox/Dr. Doom-

Last two days I have some uplink errors. Speed is 256 1/2 and downloads are around 800 kBps. Signal strength has stayed around 79-80. I pass 256 2/3 but never get it.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21853413 Tue, 03 Feb 2009 08:21:11 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21845122 wa5sox1 :
said by rloose See Profile :

I've had an involuntary reset of my modem and an outtage at 12:08 mountain time. Signal strength is 78 right now. This is starting to look like "bird trouble" to me.

Rich
Nothing noticed here Rich. I've been through all the diagnostics, and can't find anything happening at 12:08PM mountain. ... Signal strength 91-92 throughout this time. .. DoctorDoom had a modem reset too, though on a different transponder (and different day). .. At this point, I've no idea what's going on.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21845122 Sun, 01 Feb 2009 17:56:49 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21844152 rloose :
I've had an involuntary reset of my modem and an outtage at 12:08 mountain time. Signal strength is 78 right now. This is starting to look like "bird trouble" to me.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21844152 Sun, 01 Feb 2009 14:10:47 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21836262 wa5sox1 :
said by rloose See Profile :

Sox/Dr.Doom-

I had another cabling-Antenna Pointing glitch at 7 am Eastern time. Did you see it too?

Right now my signal strength is back up to 79 and my rate code is still 256 1/2

Rich
Yep, I wasn't online, but happened to see the lights out at 7:20 AM Eastern, then it came back up after a couple minutes. Actually, in diagnostics, I see the same happened at around 4AM Eastern as well. .. My signal strength is up to 92 now, from 90. .. No modem resets, as diagnostics are still there. They are doing something with IA6, because it seens to be happening to several transponders, but not at the "same" time. Close to the same time though. .. But, then again, I have to wonder if IA6 is having problems again. .. Everyone stay alert to your transponder/gateway..see if anything changes. .. Again, this all seems to have started happening around Jan 22 (to me at least, something started changing). RSL dropping down into the mid 80's, now back up to 92 .. sure wish I was a fly on the wall at the NOC :D .
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21836262 Fri, 30 Jan 2009 18:41:44 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21833718 DoctorDoom : I had a total modem reset an hour or so ago, and all the data for the hourly diagnostics went into the bit bucket. Ergo, I can't verify anything prior to it.

OTOH, my signal strength is up to 85 after two days of 79-80. The mystery continues. ]]> http://www.dslreports.com/forum/remark,21833718 Fri, 30 Jan 2009 11:58:31 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21833466 rloose :
Sox/Dr.Doom-

I had another cabling-Antenna Pointing glitch at 7 am Eastern time. Did you see it too?

Right now my signal strength is back up to 79 and my rate code is still 256 1/2

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21833466 Fri, 30 Jan 2009 11:18:37 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21825529 DoctorDoom :
quote:
They were wrong, as I am discovering here. Shortly after my last post, at exactly 7AM Eastern, everything went down again on 1247 (be interesting if anyone on other transponders notice a red X on "Cable/Antenna Pointing" at that time).

Yep. Mine says between 7:42 and 7:51 AM. ]]> http://www.dslreports.com/forum/remark,21825529 Thu, 29 Jan 2009 01:40:32 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21822980 wa5sox1 :
said by DoctorDoom See Profile :

quote:
I was told that only two transponders are in use on Galaxy 26 (IA6), and that the only one supporting the HN7000S was 1247 (5K). .. I don't know if that's correct or not.


I'm on G26/1278 with an HN7000S, so the rep is wrong. IAC, I'm at least relieved that I'm not the only one who has noticed a signal drop in the last couple of days -- from 89-91 to 81-82. Today the connection speed is erratic but generally slo-o-ow.

Maybe the bird is dying. AUGH!
___________________________________________________________

They were wrong, as I am discovering here. Shortly after my last post, at exactly 7AM Eastern, everything went down again on 1247 (be interesting if anyone on other transponders notice a red X on "Cable/Antenna Pointing" at that time). Things were down for a while, then came back up. ... I now have a signal strength of 91 again, back from 84-88, and the 91 seems to be holding. ... Flow Control is on/off. ... Gonna clear adapter stats, as they are a mess now, and see how the system is performing.

Edit: All I can say is SLOWWWWWW!! Flow Control is on, pings are near approaching 2000ms (though no packet loss). Never seen it like this. Usually, even when Flow Control is on, pings never exceed 1300ms max.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21822980 Wed, 28 Jan 2009 17:32:06 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21820511 DoctorDoom :
quote:
I was told that only two transponders are in use on Galaxy 26 (IA6), and that the only one supporting the HN7000S was 1247 (5K). .. I don't know if that's correct or not.


I'm on G26/1278 with an HN7000S, so the rep is wrong. IAC, I'm at least relieved that I'm not the only one who has noticed a signal drop in the last couple of days -- from 89-91 to 81-82. Today the connection speed is erratic but generally slo-o-ow.

Maybe the bird is dying. AUGH!
]]> http://www.dslreports.com/forum/remark,21820511 Wed, 28 Jan 2009 11:42:27 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21819331 wa5sox1 : I put the system to the test last night, about 250-300MB, and all went well, with the exception of "Uplink Queing" X's for the first two hours. Seems to be working fine, but signal strength down, like everyone else. The lower signals has me wondering..it was the 22nd Jan that I first noted lower signal strength, inability to range to 512 4/5 (which I can do now). ... It's just me I guess, but I wonder if we are now on a different satellite. Same transponder/gateway layout. Wonder if that's possible? At any rate, here's my results from last night. .. Even though the failed transmission rate is around .018, I'm used to seeing it much less.
____________________________________________________________

Adapter Main Statistics:
------------------------
Signal Strength.............. 87 Stream Msg-Ackd/Nakd........ 494653/94
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 775/22
UpTime (d:h:m:s).. 000:10:51:09 Aloha Starts................ 775
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 3994149
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute..................... -1 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21819331 Wed, 28 Jan 2009 06:44:42 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21819243 inthewoods : I'm still on 1039. Signal has really went to crap lately, pretty much stays in the 30's. I downloaded about 600 MB with no problems last night, though.
All my "Red X's" are in Uplink Queing.
--
HN7000S/PRO Plan/93W - 1039/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,21819243 Wed, 28 Jan 2009 05:16:29 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21818654 mooglebunny : G25's apparently been there since December or so, according to the Intelsat site. Interesting. They must be planning to replace it or something like that, especially if they announce the movement on their site (though they haven't said what they were going to do).

Though, I suppose that all the G26 people should keep an eye on your transponders, to see if it changes back to the standard ones (or ones you haven't seen yet) that everyone had before G26 had the failure.

Though, that is interesting about the "movement". Hmm. The only issue I see is that G25 is at 93.1W, whereas G26 is at 93W. I'm curious as to hear what happens with this, being a former G26 user.]]> http://www.dslreports.com/forum/remark,21818654 Tue, 27 Jan 2009 23:55:35 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21818201 wa5sox1 : I call the same number, but am on the business plan, so get transferred to US technical support. .. However, long before the business plan, I had a lot of luck with India if I was a bit "forceful", and kept saying what I wanted over and over. .. I have to wait sometimes to get "from" India to the US as well. My past three calls over the past 24 hours I haven't had to "listen" to the music. .. Just keep saying that you are in contact with others on the same satellite and transponder who are having EXACTLY the same problems as you, and that you thought that you should let them know. .. Gotta sorta "hammer it home" .. sometimes even with US support. .. It't true what they say, "Persistance Pays."

Edit: Or you could call Executive Customer Care at 301-428-5500 .. just follow the prompts. By the way, I sent you an email through DSL Reports with my phone number. I have several lines coming in, and we could call and "conferance" with India .. or ECC for that matter. It's called "strength in numbers" :o
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21818201 Tue, 27 Jan 2009 22:20:27 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21818035 rloose : Sox-

What number are you calling? If I call the standard number listed on Hughes customer service, I get a long wait and someone in India who goes through a scripted process and is usually no help on the first or second call. You can PM me at rloose@hughes.net if you don't want to make your secret of success public.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21818035 Tue, 27 Jan 2009 21:56:08 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21817958 wa5sox1 : Your post reminds me of something one of the techs said when I called on the 22nd Jan. I was told that only two transponders are in use on Galaxy 26 (IA6), and that the only one supporting the HN7000S was 1247 (5K). .. I don't know if that's correct or not. .... Then, on the phone today, they checked to see if I was "moved", as there has been a lot of that going on lately. He had no reports of anything happening last night, but he did say something was moved on the 22nd (didn't elaborate), the day that I initially started noting "changes."
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21817958 Tue, 27 Jan 2009 21:42:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21817736 mooglebunny : Hmm, I do wonder if IA6/G26 is going down if it has this type of behavior. That would be very very unfortunate, because then EVERYONE pointed to it would have to be re-pointed and/or sent to the new satellite.

All of the different changes in the transponders eventually left me with a signal of 15 permanently. I had to use dial-up until we found out that the ISP had very recently put up another reflector for my area (The tower's only a couple of miles away), so I could receive service. I already had somewhat poor pointing, as the area is a dense forest/high desert area. (Best I had was 72 at one point, lowest that I was able to get a signal on a clear day was 30.)

I don't know what I'd do if I were still using the service, but once it went out like it had for many days, my relatives decided to cancel it because it wasn't working. I'd probably be frustrated because it's had so many issues since a few months before the solar panel failure (I think that was the culprit right?).

All of you hang in there, I'm sure there's something that will eventually happen that will fix the service for all of those affected, but it might take even longer since obviously Hughes is still keeping the satellite in use.

From what I saw (on Lyngsat?), isn't IA5 (G25) on the latitude range close to IA6? I think it's at 93.1 or something. (I think it's one of the newly retired ones, I wonder if it's there for backup or something else?)]]> http://www.dslreports.com/forum/remark,21817736 Tue, 27 Jan 2009 21:06:37 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21817560 wa5sox1 : Hey Rich, same problems here last night and today. Reds in "Downlink" and when it goes down, reds in "Cable/Antenna Pointing". .. I did call support (US based) last night and they said there were no reported problems. .. Kept checking here if anyone was reporting as well. .. My signal stregth and other things started going downhill around the 22nd gradually. Now at 85 when it was at 93 and holding all the time. // Last night they seemed to think it was something on my end. Went out today and checked all connections at dish, and all was fine. Wish I had looked here first before going out, as it's Very cold out there ;).

Edit: Since Jan 22nd, I haven't seen a signal strenth of 93. Since then it was holding around 90 until last night. Now, it's "swinging" anywhere from 84-87.

Anyways, right when I read the posts here I got on the phone again to support and told them others were having problems, and they took note of it, and asked that I have others call as well. He made up a ticket or something which he said will eventually end up at the NOC. .. During my call last night, they said they called the NOC directly (while I was on hold) and the NOC wasn't aware of anything wrong. .. I would like to suggest that others call as well. Hope IA6 isn't going south again!!
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21817560 Tue, 27 Jan 2009 20:37:50 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21817310 rloose : Dino and Sox-

Yep, troubles here in Organ, NM. My signal strength has been dropping steadily for several days from a consistent 86 now down to 68. I also see flow control is often in effect now and I'm getting the same sort of red Xs that you mentioned. Let me know what you find out from Hughes. I wonder if IA6 is having another problem session?

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21817310 Tue, 27 Jan 2009 20:03:17 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21813288 anon : Anyone having problems on IA6/G26 this morning? Hope this gets posted, as speed is SLOW amd red X's in downlink. I'm on 1247, Small Office. Called support and they say the NOC hasn't said anything about problems, and everything seems okay on my end. .. But packet loss is terrible, and max download is below 100. Upload is fine at 283. .. The red X's are in "Downlink" in diagnostics. Have a good RSL of 90, good modcod, rate code, and ranged at 256 4/5. .. So, now they have me doing speedtests for two days, and have escalated me to Level 4, to be called in a couple of days. .. ]]> http://www.dslreports.com/forum/remark,21813288 Tue, 27 Jan 2009 08:23:25 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21789194 wa5sox1 : Well, I don't know if this is a Galaxy 26 problem or mine. This morning (1/22/2009) at approx 6:21AM eastern, receive, transmit, and system lights were out. RSL of 15. Came back up after a few minutes, but performance isn't the same. Also, in diagnostics, I note the same thing happened a while earlier in the morning..with red X's in "Cable/Antenna Pointing" and "Downlink" each time. .. Just for grins, I did a force range and can't get the 512 4/5 to pass. .. Browsing seems sluggish, and RSL is down a little (was 93 consistantly with good weather and now is 90-91). .. Anyways, I'm wondering if anyone other than me noticed anything, or is noticing "sluggish" performance today. (Check your diagnositcs for around 6:21-6:22AM Eastern for any reds). Weather was fine here and at the NOC by the way.

Add..all day I have been getting "Bad" in "AIS STF Over Limit Error 242(75.86%) BAD ... even when system has been idle for hours.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21789194 Thu, 22 Jan 2009 16:49:53 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21426435 anon :
said by grohgreg See Profile :

That said, you may be completely correct about Detroit. I just have an easier time associating MTN with the word Mountainside than I do with the word Detroit.

Any guesses on MST? I kinda figured it was a 2nd earth terminal at Mountainside, but now I'm no longer sure.

//greg//
I have no idea where I would find the document, but I have seen the information about the Detroit area facility in a Hughes document that was posted on this board. That same document is where it said that G26 and whatever is at 74 W were operating through that facility. I've also seen posts from people in the Detroit area who say that they drive by the Hughes dish farm every day and that it is at an old GM-related plant. For some reason, the town of Dearborn is sticking in my brain. My guess was that the "M" had something to do with Michigan. ]]> http://www.dslreports.com/forum/remark,21426435 Fri, 14 Nov 2008 08:34:44 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21425615 grohgreg : You're right about GTN (Germantown) and (NLV) Las Vegas. But MTN and MST have never quite been clear. There's a master list somewhere, one that associates those three letter designators with their geoloco. As demonstrated by GTN and NLV, the 3 letters making up the designator are typically taken from the plain language geoloco. But I'm unable to find that list now, so I may be way off base here,

But G26 is an IntelSat bird. It used to be IA6, and before that - TelStar 6. That said, IntelSat has nine NOCs (teleports) worldwide - seven of them inside CONUS. One of those seven is Mountainside, from which I drew the parallel with MTN.

That said, you may be completely correct about Detroit. I just have an easier time associating MTN with the word Mountainside than I do with the word Detroit.

Any guesses on MST? I kinda figured it was a 2nd earth terminal at Mountainside, but now I'm no longer sure.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21425615 Fri, 14 Nov 2008 00:14:53 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21424642 anon :
said by wa5sox1 See Profile :

Not entirely certain of the location of MST, but did see a map from an Investor Relations Presentation (2007) which did indicate a facility in or near Detroit (Identified as HNS-America Detroit,MI). Also identified were Germantown and Las Vegas (and others around the world). However, those three were the only ones identified within CONUS.
It was my understanding that the facility outside of Detroit was considered to be a sub-NOC of the facility in Germantown. And I think that means that the physical dishes are at the Detroit area facility but that operations there are somehow remotely controlled from Germantown. The last time I checked, which was about a year ago, there were two satellites operating from that Detroit-area facility. One was G26 and I believe the other was whatever satellite is at 74 west. ]]> http://www.dslreports.com/forum/remark,21424642 Thu, 13 Nov 2008 20:47:19 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21423740 wa5sox1 : Not entirely certain of the location of MST, but did see a map from an Investor Relations Presentation (2007) which did indicate a facility in or near Detroit (Identified as HNS-America Detroit,MI). Also identified were Germantown and Las Vegas (and others around the world). However, those three were the only ones identified within CONUS.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21423740 Thu, 13 Nov 2008 17:50:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21420859 grohgreg :
said by wa5sox1 See Profile :

Checked the weather at Detroit,
Detroit? If you were checking weather at your NOC end, I believe you're about 500 miles off. According to »/r0/download/1···1008.pdf, MST is the NOC for Hughes-leased transponders on G26. From what I can gather, that's at the IntelSat Mountainside complex in Hagerstown MD.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21420859 Thu, 13 Nov 2008 07:46:35 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21419966 wa5sox1 : Slow going tonight on Galaxy 26. Though speedtests are good and flow control is off, pages are slow to load. Checked the weather at Detroit, and looks like bad weather. .. I did call support, but they said no issues had been reported with IA6/Galaxy 26. .. Pings are good as well. .. Anyone other than me noting the "slow goin" on this bird tonight (Wednesday, Nov. 12)?
_________________________________________________________
Edit: Around 11PM mountain, things returned to normal. Have to see if same thing happens tomorrow. Stats have been great all along.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21419966 Wed, 12 Nov 2008 22:58:47 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21355765 anon : Slow here in the evenings for the 29th and 30th. I was trying to watch a minute long gutter cleaning video on youtube and it took forever to load. I'll have to check that bw allocation percentage the next time it occurs.]]> http://www.dslreports.com/forum/remark,21355765 Fri, 31 Oct 2008 13:48:42 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21350987 DoctorDoom : G26 was molasses this AM -- sub-dialup speeds -- but it improved greatly before noon. At the moment, it's quite good.]]> http://www.dslreports.com/forum/remark,21350987 Thu, 30 Oct 2008 16:08:58 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21347866 wa5sox1 : Anyone on Galaxy 26 noticing slow browsing today? Flow control is off. Taking quite a while for pages to load..starting, stopping, etc. .. It could be me, just wondering if anyone else is experiencing any problems. .. Stats look good, but in diagnostics more uplink queing than I would like to see. ... Actually, the system is performing worse than when flow control is on.

PS..I'm talking about the afternoon/evening of 10/29/08. Sort of "choppy" browsing. Seems a little better now at 1AM eastern.

Edit: Browsing is snappy now. Been through everything, and the only thing I can find that changed is:
"BW allocation percentage"..which was in the 30's, and now is 93.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21347866 Thu, 30 Oct 2008 00:26:00 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21304444 anon : Things are working great here so far with relatively snappy browsing and speedy downloads. I have reset the turbopage server a couple of times when things get slow which screws up the hnfapmon numbers but other than that, all is well.

Adapter Main Statistics:
------------------------
Signal Strength.............. 93 Stream Msg-Ackd/Nakd........ 1630662/420
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 23467/5253
UpTime (d:h:m:s).. 017:05:03:08 Aloha Starts................ 23472
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 36632249
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 2418
Rate Code........ 256k 4/5 (TC) No Receive Outroute Lock.... 49183
Inroute Group................ 10 No FLL Lock................. 7076
Inroute...................... 1 No Network Timing Sync...... 348
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)

Rate Code Selection: Selected the highest available rate

Ranging Reason: Ranging Done

Inroute Group Selection: Ranged at inroute rate selected by IQoS

Receive Status: Receiver operational. (RxCode 5)
Transmit Status: Transmitter ready. (TxCode 8]]> http://www.dslreports.com/forum/remark,21304444 Tue, 21 Oct 2008 18:22:18 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21281857 inthewoods : Now that I've been moved off 1010 and back to 1039:

Adapter Main Statistics:
------------------------
Signal Strength.............. 47 Stream Msg-Ackd/Nakd........ 93826/52
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 1604/131
UpTime (d:h:m:s).. 001:13:47:46 Aloha Starts................ 1602
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 3
Transport Alarm Bit.......... None Frames Received............. 2423799
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1039 Miscellaneous Problems...... 64
Rate Code........ 256k 2/3 (TC) No Receive Outroute Lock.... 2702
Inroute Group................ 4 No FLL Lock................. 806
Inroute...................... 3 No Network Timing Sync...... 13
IQoS ID...................... 0

I don't know if it's the vertical/horizontal polarization of this transponder or what, but I can't get any higher signal.

:( :( :(
--
HN7000S/PRO Plan/93W - 1010/.74m dish/1 watt]]> http://www.dslreports.com/forum/remark,21281857 Fri, 17 Oct 2008 06:59:49 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21273421 wa5sox1 : Wondering how everyone else is faring on Galaxy 26. I'm still getting a lot of DNS Accel(N) errors, and flow control is on until midnight to 1AM eastern. .. When flow control is on, my download seems to be capped at 400-500Kbps down, and pings are 1000-1700ms. .. Tried to run a speadtest on Speakeasy and, when attempting the upload, got the message that the upload file couldn't be read. .. Anyone want to chime in? My stats actually look good, but performance is lacking.
____________________________________________________________

Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 1098419/1
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 4037/100
UpTime (d:h:m:s).. 002:21:36:29 Aloha Starts................ 4037
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 23249701
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute...................... 2 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21273421 Wed, 15 Oct 2008 19:48:25 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21238091 wa5sox1 :
said by rloose See Profile :

Hi Sox-

Yep. Same thing here in Organ NM. Signal went from 60 up to as high as 87 and I'm on 1247 again. Have not tried the ranging exercise. Download speeds seem to be about the same. Flow control is often enabled and I'm getting a lot of "website cannot be found" errors. A retry brings the website up.

Rich
Same here, lots of "Website cannot be displayed", and on certain applications, "Navigation to the webpage has been cancelled." and "Failure to connect to web server." .. And red X's in DNS(N) ... Most was fine on 970. .. I discovered power cycling the modem clears this behavior up for a short while, then it starts again. .. Sometimes I do Really wonder if they know what they are doing!!! .. Yesterday flow control was on from around 2PM til after 10PM mountain.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21238091 Wed, 08 Oct 2008 23:56:06 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21236026 rloose :
Hi Sox-

Yep. Same thing here in Organ NM. Signal went from 60 up to as high as 87 and I'm on 1247 again. Have not tried the ranging exercise. Download speeds seem to be about the same. Flow control is often enabled and I'm getting a lot of "website cannot be found" errors. A retry brings the website up.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21236026 Wed, 08 Oct 2008 17:02:03 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21227824 anon : Got up this morning and noticed the signal strength at 92, up from 88 so I checked the stats summary page and sure enough, back on 1247.

Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 171780/64
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 3562/729
UpTime (d:h:m:s).. 002:20:49:34 Aloha Starts................ 3564
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 10421254
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 2178
Rate Code........ 256k 4/5 (TC) No Receive Outroute Lock.... 46491
Inroute Group................ 20 No FLL Lock................. 6668
Inroute...................... 9 No Network Timing Sync...... 313
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)]]> http://www.dslreports.com/forum/remark,21227824 Tue, 07 Oct 2008 10:03:40 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21227515 wa5sox1 : Wondering who else awoke this morning to an outroute change. I think most, if not all, of us on Galaxy 26 were on our secondary. Now I find myself back on the Primary of 1247, moved from secondary of 970. The system light was out, so did a force range and that brought things up. .. Of interest though, I decided to do another range and it seemed to want to range on 970, as the transmit/receive/system lights went out and it couldn't range. Went to system info, to find myself back on 970. Rebooted modem, and it came up nicely, back on 1247. Tried ranging again, same thing, with transmit/receive/system lights out, and on 970 again. I left modem on for a while, and about a minute later, the receive/transmit/system lights come on and I'm on 1247. .. When ranging it says there is no receive signal. .. I will call later, but wonder if there is an awaited Outroute Parameter change coming or something. .. If I simply reboot the modem, everything comes up as it should.
___________________________________________________________

Signal Strength.............. 93 Stream Msg-Ackd/Nakd........ 12493/0
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 60/1
UpTime (d:h:m:s).. 000:00:39:13 Aloha Starts................ 60
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 218539
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute...................... 1 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)

--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21227515 Tue, 07 Oct 2008 08:48:22 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21176285 mooglebunny : Actually, we've had it for a year longer than when I joined. I wasn't living here before that. I don't think it was a 2 year contract either. I think it might've been closer to 18 months?

I don't know, whenever I look at the stats, it always has an X on Cable Pointing/Antenna, and then it says it has uplink problems on other diagnostic things.

The one in charge will yell at them with intensity if they will not cancel. When that person yells, people obey. Doesn't matter who, everyone obeys.
*edit* Oh, it looks like they had. It seems to be canceled now. I don't think that we had to pay a termination fee, but I shall ask about it when the others are back to the house later tonight.]]> http://www.dslreports.com/forum/remark,21176285 Fri, 26 Sep 2008 23:15:29 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21176228 grohgreg : It's unclear what you're trying to say. Your transmitter provides the uplink. The component that does the receiving is your LNB. The modem feeds the transmitter in one direction, the LNB feeds the modem in the other. And whereas there is a Web Acceleration function in your modem (as opposed to the "receiver"), the primary Web Acceleration goes on at the NOC - and then on your receive side only.

If your connection is no older than your membership here, be prepared to take a big monetary hit when canceling. I expect you are (were?) bound by up to a two year service commitment.

/greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21176228 Fri, 26 Sep 2008 23:03:05 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21176186 mooglebunny : Heh, well, what do you know. My uplink no longer works on my receiver. I cannot bring up Web Acceleration anymore, so it is effectively useless.

We're dropping it, as the one in charge feels that none of this is our fault and we shouldn't have to pay for stuff that isn't our fault. I was trying to explain to them that we bought the equipment outright and it is our responsibility. So they suggest ebaying it, since they feel the service has not been reliable or worth it.
Meh.

So, how does one go about deregistering the modem? (I have to call India or something next week to cancel the service. @_@)]]> http://www.dslreports.com/forum/remark,21176186 Fri, 26 Sep 2008 22:52:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21171694 grohgreg : I don't think this AIS-STF business has anything more to do with G26 than any other satellite. But I'm starting to get a bit more insight into it. As stated earlier, I don't by any means know every nook and cranny of the advanced pages. For the most part I only pursue out-of-parameter statistics. Quite clearly, that's most easily done on one's own equipment. Therefore, I'm most familiar with those errors and out-of-parameter conditions that I've personally witnessed.

My Diagnostics/Hourly Summary was green across the last 24 hours, but I clicked on one of the green check marks anyway. Lo and behold, the AIS-STF was over 17% and rated BAD. But there was no * behind it, which is the mark you look for to isolate which specific statistic triggers a red X. Predictably, the Statistics Classifications Thresholds list reflects 0 to 1% as GOOD, 1 to 5% as MARGINAL, over 5% as BAD. Yet my 17% this morning did NOT trigger a red X.

So the software - as currently written - apparently ignores AIS-STF as a trigger. If you recall, I said above that it was actually the # of connections that triggered my red X yesterday. Ironically, the Statistics Classifications Thresholds list contains no paramaters for "Peak browser connection limit reached", yet 3 will clearly trigger a red X.

Clear as mud?

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21171694 Fri, 26 Sep 2008 09:35:37 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21169365 wa5sox1 : I've noticed, over a long time, intermittant "Web Accel(I)" with "Peak Browser connection limit reached" (followed by a numberical value). With the recent v5.6.1.35 as well as the other versions. .. What I'm not sure of is "how" this can happen when I am not online, with lan disconnected (no wireless here). However, I too am wondering just what has been "changed" with the recent update.

I reset everything and cleared stats. Did a few force ranges just for grins and am finding 512 4/5 passing each time. However, still having the AIS-STF errors, sometimes over 40%. I took a peek at diagnostics this morning. All was green, but if I clicked on a green, there would be a "BAD" in this category most hours when the system was idle and computers off. There was a period of two hours in which the AIS-STF actually showed "Good" .. then went back to BAD. .. I'm going to let the stats build over the weekend and give them a call. I remember the days when everything was "GOOD", throughout the day .. seldom seeing even a "Marginal." But, that was when Galaxy 26 was a healthy bird.

Just noticed this. When new v[5.6.1.35]arrived, the Fallback was v5.6.1.19 .. Now the fallback is 5.3.0.28_PID .. Here's what I have from the logs:

Time of Reset : MON SEP 15 09:16:31 2008 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/sdl2/filecollection.cc#240:
Reset Type : Valid Software Reset
Reset Reason : New software downloaded. (Current Image: 5.6.1.19, New Image: 5.6.1.35)


--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21169365 Thu, 25 Sep 2008 20:08:58 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21165742 grohgreg : Checked my Diagnostic Hourly Summary this morning, noticed a red X in the WebAccel category. The [I] means the problem was [i]on my end. Tracked it back to (coincidentally) an AIS-STF number that was rated BAD (4451/31.90%). But the actual trigger for the red X was Peak browser connection limit reached. Not that I know every nook and cranny of the advanced statistics, but - not having seen this one before - I'm wondering if it was added by the recent v5.6.1.35 update.

I have tweaked MaxConnections on my browsers for years. I wonder if this is Hughes' way of telling us to "untweak".

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21165742 Thu, 25 Sep 2008 08:56:12 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21165323 grohgreg : Don't believe you'll hurt anything with a few attempts at forced ranging. But perhaps you should also consider reseting the statistics. I know you'll lose historical data, but this way it will be easier to see if some of these otherwise unexplained error indications reappear. And FYI, a simple modem restart with do both: force range AND reset statistics. Might even clear what could just be a simple modem glitch at the same time.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21165323 Thu, 25 Sep 2008 06:04:59 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21164669 wa5sox1 : Adaptive Inroute Selection System Tracking Filter. Looks to be one of the elements that influences which Rate Code is selected. Mine is currently 0.0% (Good). If your RC is normal and you're satisfied with your uplink speeds, perhaps it's just a statistical glitch.
____________________________________________________________

Currently, on 970, I am staying at at 512 4/5 rate code. I haven't done a force range since being moved from 1247 to 970. It stays on that rate code no matter what, even during a heavy rain. I'm used to seeing it drop down to a 512 2/3 at times. .. So, it appears "Stuck" at a 4/5. .. Do you think performing a force rance, even if I don't get 512 4/5 to pass, might eliminate some/any of the errors?

Still no ACP server available. RSL of 78-82, Modcod 8-PSK 5/6 (15).
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21164669 Wed, 24 Sep 2008 23:49:40 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21164535 grohgreg : Adaptive Inroute Selection System Tracking Filter. Looks to be one of the elements that influences which Rate Code is selected. Mine is currently 0.0% (Good). If your RC is normal and you're satisfied with your uplink speeds, perhaps it's just a statistical glitch.

//greg//]]> http://www.dslreports.com/forum/remark,21164535 Wed, 24 Sep 2008 23:23:14 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21163434 wa5sox1 : Anyone know what this means? "AIS STF Over Limit Error 238(33.10%) BAD" ... just click on a green X in diagnotitcs, it's under Transport Layer Diagnostic Stats.

Getting this all the time here on 970. Even when system is idle. Seems the higher the percentage, the more "sluggish" the browsing. When on 1086 (the 'good old days'), this was always zero.

970 is still the "Secondary", for me anyhow. Nothing much has changed, other than Flow Control being in effect more often now, cutting speeds down to 300-400. Around 12:30AM Eastern, it's off and speeds are back up to 1200. Uploads are great all the time.

Anyways, what's AIS STF Over Limit Error 238(33.10%) BAD
?
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21163434 Wed, 24 Sep 2008 19:45:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21080694 grohgreg :
said by wa5sox1 See Profile :

970 is the secondary outroute with symbol rate of 30. 1247, primary had symbol rate of 24. ..
Just for info, I witnessed another modem restart this morning. Reset log said "outroute parameter change". After unsuccessfully searching for which parameter(s), turns out all they did was switch the secondary outroute configuration to primary - and drop the secondary altogether. Now what was secondary is now primary - and there's no secondary listed at all.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21080694 Tue, 09 Sep 2008 08:20:54 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21076410 rloose : Wa5sox1-

By the way, I did call about the issues on IA6. I even got a case number and a questionaire e-mail from Hughes to evaluate the response. So they have had at least one other caller asking what is going on with this satellite.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21076410 Mon, 08 Sep 2008 13:28:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21075137 grohgreg : Don't put much stock in the accuracy of individual LyngSat transponder if the transponder isn't indicated as occupied. Besides, there's no direct relationship between Hughes and that website. When the webmaster builds one of those pages, he pretty much starts with default transponder characteristics. From that point he relies on (accurate) input from folks like you and me to keep his pages current. Note the names in the right hand column - those are some of the contributors.

Note further, that there are 8 occasions of TP1 - some vertical, some horizontal. The info is indicated as having come from two sources, so who's to say which (if any) were actually (then) current and correct? Obviously the Lyngsat page needs further updating to include the current G26/970H configuration.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21075137 Mon, 08 Sep 2008 09:21:07 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21074938 wa5sox1 : I notice on the new HughesNet Satellite/Antenna/Transponder Listing of 8/15/08 something interesting. There is no 970 on G26. Two frequencies are listed for those who "were" on 1247..the second being 1497. .. This takes me back to my call to tech support, and them saying G26 was being replaced by G16. .. G16 does have a 970, at symbol rate of 30, as we have now on G26. .. Strange things going on in HughesNetLand. Or, as you said Greg, the right hand not knowing what the left is doing. :huh:
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21074938 Mon, 08 Sep 2008 08:25:26 EDT Re: Error-free but slower than rebate checks http://www.dslreports.com/forum/remark,21072200 inthewoods : I'm now on 1010 as well, but my forever dismal signal actually went up to 60. :)
Actually, everytime they move me I get a little better signal. I had never seen 60 in the 2+ years I've been with Hughes.
--
HN7000S/PRO Plan/93W - 1039/.98m dish/1 watt]]> http://www.dslreports.com/forum/remark,21072200 Sun, 07 Sep 2008 17:48:50 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21072124 mooglebunny : Yeah, I kinda figured that.... That's why it's in parenthesis.... Heh.

Interesting what they are doing now... but I guess those of us on G26 have to wait to see what they will ultimately decide.... meh.

(I noticed on the Intelsat site that there are some satellites with a few other transponders at higher mhz levels, but hmm. Interesting on how they have them and use them, or choose not to. @_@)]]> http://www.dslreports.com/forum/remark,21072124 Sun, 07 Sep 2008 17:31:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21072037 grohgreg : The whole thing is way above your paygrade or mine, so I don't think there's much future in your dwelling on it.

//greg//]]> http://www.dslreports.com/forum/remark,21072037 Sun, 07 Sep 2008 17:13:34 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21071829 mooglebunny : Oh, how interesting. Very odd, but alright.

It's still all Intelsat that is doing this though, right?

I wonder why they had decided to not use the third parabola originally, but that's more of a business technical thing I suspect. (Would the third parabola lie normally south or east of the continuous 48 states? Hm. And why would they put 4 transponders at a higher mhz level... Those are more curiosities though.)

I wonder if they are done with the satellite shifting and whatnot, so I can discuss it once it is finally done and take a course of action (cancel or pay to have a re-point). If they do keep this, then I would obviously need a re-point, as my signal is at an abysmal level.

It looks like in the diagnostics that I have had check marks for the past few hours, but hmm, it seems to have better transport than it has in a long time technically. Still says overall bad though.... A lot more goods on some of the things than I have seen in a long while.]]> http://www.dslreports.com/forum/remark,21071829 Sun, 07 Sep 2008 16:20:20 EDT Error-free but slower than rebate checks http://www.dslreports.com/forum/remark,21070847 DoctorDoom : I've been on 93W, 1010 for a few days. The signal is good, and the hourly diagnostic window is solid green. However, it's abysmally slow at times, and I've switched to dial-up on several occasions to connect after getting server messages.

I'm patient, but...]]> http://www.dslreports.com/forum/remark,21070847 Sun, 07 Sep 2008 12:36:21 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21069886 grohgreg :
said by mooglebunny See Profile :

Why are they calling it G26-2? That's... absolutely pointless.
To the layman perhaps, it definitely helps to know a little about how the various satellites work. I suggest you start at »www.intelsat.com/network/satellite/ and click on Coverage Maps. Then work your way through the flash links till you find the general G26 characteristics.

A few Intelsat technical data sheets list G26 as having 3 Ku-band parabolas. One covers the Hawaiian chain, another covers
CONUS: which you folks used to be on
Alaska:
Caribbean:
Mexico:
Puerto Rico/ U.S. Virgin Islands:
Southern Canada.
The third Ku-antenna seems previously undesignated. The transponder configuration is also a bit different than the more familiar Galaxys. Of 28 Ku-transponders, TPs 1-4 are 54MHz, the rest are 27Mhz.

So I'm going to speculate that they (Hughes) are using a frequency plan that links this 3rd Ku-antenna to TPs 1-4. Any connections routed this way may be what constitutes G26-2. If true, the original configuration would almost certainly then be considered G26-1.

So this "migration" they're talking about MAY simply be from a so-called G26-1 configuration to (this admittedly speculative) G26-2 configuration.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21069886 Sun, 07 Sep 2008 08:02:52 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21069621 mooglebunny : 1247 is what I meant... Wow, I forget too easily, sorry. I've not really been using my home connection too much. (Been spoiled by College internet.... D: )

Why are they calling it G26-2? That's... absolutely pointless. Unless they already made another satellite to replace it with the same name... but that would be weird.

Oh yeah, Windows Live Messenger (MSN) doesn't seem to want to log-in on Satellite. Perfectly fine on Dial-up... but failure at satellite. Maybe it's time to cancel it... Meh. Keeps telling me I'm not connected to the internet or my username/password is invalid... which are both not true.

I'll try calling.... but I've had complaints from those that have been paying for the service that it's "so expensive, and is it really necessary?" That is pretty rude of them to lie to you about that though... but it makes me wonder what Intelsat really IS doing.

Meh.]]> http://www.dslreports.com/forum/remark,21069621 Sun, 07 Sep 2008 03:05:39 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21069362 wa5sox1 : Time for everyone to call again about your Galaxy 26 issues.

I just called again. Now, there is a different meaning to the word "migration." It appears that 970, 1010, and 1030 are now the "Primary" outroutes on Galaxy 26-2. That's right, they are now referring to it as Galaxy 26 (Two) .. At first they tried to convince me that it was a different satellite, but I kept on pushing. Finally it was admitted that it's the same old "ailing" Galaxy 26.

They told me that I was the first person to call in complaining about service, saying they would escalate me to a higher tier. By the way, this was business tecnical support, so it wasn't India. I informed them that everyone seems to find themselves on their "Secondary" outroute, and most are reporting deteriorated results as a result of being moved to the secondary. .. I especially brought up the experiences of us, who were on 1247, now finding ourselves on 970, with lower signal strength, lots of problems, and I am getting many "Failure to Connect to Web Server" messages. Lots of X's in DNS Acceleration(N) and Web Acceleration(N). Even when everything is green in diagnostics, clicking on the green reveals transport errors.

Despite my saying many were experiencing problems, I was told that they must treat my case as my case. So, it's necessary to encourage others here on the "new" Galaxy 26 to call in again. I can't believe they tried to convince me that I was on a new satellite, still named Galaxy 26 .. but calling it "2".
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21069362 Sun, 07 Sep 2008 01:03:46 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21068670 mooglebunny : I have something here though......

Satellite

Transmit Path: Satellite
Outroute: Secondary
Longitude: 93 West
Receive Frequency: 970 MHz
Receive Symbol Rate: 30 Msps
Receive Polarization: Horizontal
Transmit Polarization: Horizontal
22KHz Tone: Off

What is the meaning of this? I finally have a signal, but it's of 35.....

Are they indeed changing some sort of satellite in the slot, or something? They are indeed doing something, but what that something is.... I don't know. I was on 1270 like the others.

Also, sadly.... my signal strength is about 35, how it still works with 1 watt, is unknown to me.]]> http://www.dslreports.com/forum/remark,21068670 Sat, 06 Sep 2008 15:21:07 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21067564 grohgreg : No. It's the satellite that's named - not the orbital slot. If you moved to the next town, I expect your name would move with you as well. It's less confusing for the post office.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21067564 Sat, 06 Sep 2008 10:31:54 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21067356 anon : When Intelsat does swap satellites and move one satellite into the spot where another has been, would they change the names by which the satellites are known? For example, if G16 was being moved into the the spot where G26 currently is (93W), would 93W continue to be called G26, or would they now call it G16? The reason I ask is because, if you look on the Intelsat website ( »www.intelsat.com/resources/satel···eris.asp) where they show information for each satellite, including maneuvers, cernter of the box information, etc., there doesn't seem to be anything out of the ordinary for either G26 or G16. ]]> http://www.dslreports.com/forum/remark,21067356 Sat, 06 Sep 2008 09:37:12 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21067227 grohgreg : That's a bit far out there, so the best I can do is offer a SWAG.

When those kids in India abandon their scripts, you'd best take all subsequent output with a truckload of salt. There's no shortage of watercooler speculation interspersed with the actual Level 1 service. The one you talked to may be confusing "migration" with the simple fact that a buncha satellites were recently renamed. When IntelSat and PanamSat merged, IA6 became Galaxy 26. Same satellite, same location, different name.

So this fella might have incorrectly interpreted that you were going to be "moved" from IA6 to G26 - and further compounded the error by calling it G16.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5
intelsat-sat···able.pdf
]]> http://www.dslreports.com/forum/remark,21067227 Sat, 06 Sep 2008 08:46:51 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21066962 robn70 : I also had noticed a download yesterday morning and now my HnFAPMon nolonger works it only registers signal strengh. I've un-installed it an re-installed and it still won't register the FAP usage.]]> http://www.dslreports.com/forum/remark,21066962 Sat, 06 Sep 2008 06:00:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21066167 wa5sox1 : Greg, if you're reading this, what do you make of it? One call to support says "recommissioning" is the reason for the problems. My call and they say IA6 is being replaced by Galaxy 16, calling it a "migration." I asked several times, and they said yes, Galaxy 16. But how is this possible? You are on G16. I'm truly now "lost in space", or "lost in rhetoric."
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21066167 Fri, 05 Sep 2008 23:22:38 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065953 mooglebunny : Huh! That's interesting, moving a satellite that was currently in place.

That sounds very odd though, well, seeing as G11 was just replaced wasn't it? Of course, we probably would not have fared much better with that one.

Hm, I do wonder, as there are 6 leased spots for Hughesnet, but I guess that's why the 99W customers have been having problems, have they not?]]> http://www.dslreports.com/forum/remark,21065953 Fri, 05 Sep 2008 22:38:48 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065906 wa5sox1 : No, Galaxy 16 will be at 93 degrees, same spot as IA6. However, I'm thinking that this is why we have had no ACP available to us for quite some time. There have been plans being made to replace, so why go about re-peaking people when it will be necessary once a permanent replacemant is in position. .. This shoud be interesting. I received an outroute parameter update on the 29th of August (as probably most, if not all did), and this could have been in preparation for the migration. .. Galaxy 16 was at 99 degrees, and usually when they move a satellite, they take it slow at about one degree per day. So, it should be about ready to happen now. .. I asked support if we were on Galaxy 16 now, and they said no .. .. I'm just wondering what happened to the subscribers on Galaxy 16 when it was at 99 degrees. .. I questioned support three times if they were sure it was Galaxy 16, and kept getting a yes. .. My hope is that HughesNet leases more transponders for subscribers. Before the IA6 problem, things were getting quite crowded, with "Flow Control" on much of the time. ..... At any rate, keep your modem powered on and let's see how this goes.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21065906 Fri, 05 Sep 2008 22:29:23 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065792 mooglebunny : They are re pointing us to a different satellite now?

o_O Isn't that going to cause crowding on that particular satellite?

This is all very frustrating. Hmm.]]> http://www.dslreports.com/forum/remark,21065792 Fri, 05 Sep 2008 22:09:19 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065329 wa5sox1 : Just got off the phone. Starting two nights ago, a "migration" was started. IA6/G26 is being replaced by Galaxy 16. When this will be completed is not known, but should be by the end of the week. In the meantime, expect glitches and interruptions in service. .. Note your current and previous RSL's and ACP's .. on whatever IA6 transponder(s) you have been on. .. Galaxy 16 huh?

»www.lyngsat.com/galaxy16.html

--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21065329 Fri, 05 Sep 2008 20:44:22 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065119 wa5sox1 : rloose, thanks for the info. I was interrupted and haven't made call yet, but will be doing so in a few minutes. .. Vanderwagen is located about 20 miles south of Gallup (on Highway 602), in the West Central mountains. I'm actually a little south of Vanderwagen, sort of out in the middle of nowhere. .. Nice being up here at an elevation of 7300'. .. Go to my profile and send me an IM, giving me your email address. I will do the same. .. Yes, if they are doing recommissioning, leave your modem on at all times. Be interesting to see how this turns out. .. Seems there should be a message on the cust. support line telling all IA6 subscribers to leave their system powered on all the time (there was when the initial IA6 failure occurred). Hope my power stays on the next few days. Thunderstorms hit suddenly here, and though the modem is on a UPS, sometimes the outages can last many many hours. Perhaps I should now go out and check the generator. .. I'm going to send you that IM, or PM or whatever it's called, then make the phone call.

Edit: Done..check your IM and email too, as I sent to both.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21065119 Fri, 05 Sep 2008 19:57:59 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21065029 rloose : Wa5sox1-

I called customer service. I was told there is a "recommissioning" going on and service would be periodically interrupted. There was no explanation for the 20 point drop in signal strength. The technician that I spoke to said this might take two or three days.

By the way, where is Vanderwagen? I have a cabin inside the El Malpais National Monument on land I own not too far from the Ice Caves. My attempt at Hughes satellite internet was in hopes of setting up a dish at the cabin and run a small net business when I retire. I have a spare dish and transmitter. My first try at the cabin failed. Best signal strength was about 25. This was several months ago. I'm going to try to get it working here in Organ first and then take it back up. But almost every weekend things act up and I am afraid to take my current dish off-line and mess with the spare.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21065029 Fri, 05 Sep 2008 19:39:22 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21064652 wa5sox1 : Yep, seems those of us on IA6 are "lost in space" so to speak. No ACP server available, as has been the case since things "supposedly" got "fixed" on this satellite (insofar as HughesNet subscribers are concerned). Here's what it says in ACP Stats:

ACP Server Status : ACP is currently not required

ACP Server Version : Non-regional ACP
Installer ID sent to Server :
Remote's Longitude and Latitude : 108.7W / 35.2N

I would tend to think that they are afraid of putting ACP server online as so many would fail revalidation, thus requiring repeaking a lot of people on an already crippled and questionable satellite.

I did have one software download recently. I posted it wayyy above, asking if anyone else had received such a download:

Time of Reset : FRI AUG 29 12:43:15 2008 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/ar/cfm.c#13094:
Reset Type : Valid Software Reset
Reset Reason : Reboot due to outroute parameters change.

I'm wondering if the above download was/is related to what's going on now. All I know at this time is that my RSL is down, browsing is sluggish, and there are "Bads" in both turbopage and transport, as posted earlier.

I'm still suggesting that others call, if they will just take the time. Assuming the "let someone else do it", or "it will be taken care of in time" mindset just doesn't sit well with me. .. At any rate, I am going to make call number four now. Maybe they have something to say. Sure would be nice "knowing" others have called.

rloose, have you called? If/when you do, report back in here and let us know what was said.

The "Saga" continues, unabated. :mad: (970 Receive/Transmit both horizontal is what it says)
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21064652 Fri, 05 Sep 2008 18:35:51 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21064503 rloose :
W5sox1 et al,

Yep. I got moved from 1247 to 970 this morning and signal strength dropped from 81 to 57 and seems stuck there. I'm getting "system degraded" message and web acceleration not operational. This is just great! Before this move I was getting down load speeds of up to 900 kBs and uploads in the 200 range as measured on Toast.net.

When I waas previously moved from 1086 to 1247 my signal strength increased and red Xs on the diagnostics page dropped significantly. They just can't seem to leave things alone.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,21064503 Fri, 05 Sep 2008 18:06:20 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21061925 anon :
said by grohgreg See Profile :

In your case, I think you should obtain new ACP numbers. Often times switching from a H transponder to a V reveals a previously undetected POL angle problem.

//greg//
After the major power failure and solar panel loss on IA6 3 months ago and after Hughes moved customers to any available and still working transponders, pointing was still ok for some customers, but, for many, their signal level and/or ACP went down dramatically, indicating that they needed to have their dishes re-peaked. As a practical matter, Hughes realized that many were not going to pass the normal ACP revalidates, and the ACP revalidate server was disabled. Unless something has changed since I was relocated from IA6, normal ACP revalidates aren't even being now. I don't know if it is possible to go into the set-up menu and to do a manual ACP, but, even if it is, the risk is that, if you don't pass, you are off-line until you can work through support to have them over-ride a failed ACP. I know that I was curious about what my ACP was, but I wasn't willing to take the risk of trying to run an ACP and failing.

I think the reality on IA6 is that, subsequent to the major problems and transponder re-assignments, many customers there really do need to have their dishes re-peaked, but, as a practical matter, Hughes isn't going to send techs out to do so for all of the customers on the satellite. ]]> http://www.dslreports.com/forum/remark,21061925 Fri, 05 Sep 2008 11:16:50 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21061817 anon :
said by wa5sox1 See Profile :

I just made my call. According to tech support, no known issues with IA6 at his end .. nothing heard from the NOC. He made a note of my call, and said he would pass it on. I think others should call too, as this is affecting more than one transponder evidently. .. Was suggested that I reset the modem, which I did. .. Though my speeds are good, browsing seems "sluggish", and am noting in diagnostics this:
TurboPage Diagnostic Statistics
Status BAD
WAN side send block 121(17%) BAD

Will someone other than me call. The more calls they get, the more we will know. Something happened, not just to 1247, but at least one other transponder, where we are on our secondary outroutes at this time.
As a former IA6/G26 sufferer who abandoned ship about 2 months ago and who is now happily residing on Spaceway, my curiousity leads me to follow the continuing saga on that satellite. I would also suggest that everyone who is experiencing the same issues on IA6 should make a call to support. My understanding is that the way the Hughes bureaucracy handles calls to support is that nothing is done at the NOC level to deal with an issue and the issue is not even reported as a problem to support until some threshhold number of calls comes in reporting the same issue. Until that threshhold is achieved, the assumption is made that it must be a problem on the user end or that there is no real problem. So, if many assume that others will call support about an issue, that just delays having the issue dealt with at the NOC level until enough people do call in to reach that threshhold number of calls to support. ]]> http://www.dslreports.com/forum/remark,21061817 Fri, 05 Sep 2008 10:57:26 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21061714 grohgreg : I agree with the suggestion for others to call. But wanted to let you know not to worry about being on the secondary outroute. I've been on mine for most of this year. When you first receive parameters for your secondary, there will be that period of confusion I mentioned earlier - the one where the modem tries to come up on the wrong outroute, restarts, comes up on the other. When your BIN file eventually gets updated (could be weeks) that problem should go away.

In your case, I think you should obtain new ACP numbers. Often times switching from a H transponder to a V reveals a previously undetected POL angle problem.

//greg//
--
HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5]]> http://www.dslreports.com/forum/remark,21061714 Fri, 05 Sep 2008 10:37:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21061265 wa5sox1 : I just made my call. According to tech support, no known issues with IA6 at his end .. nothing heard from the NOC. He made a note of my call, and said he would pass it on. I think others should call too, as this is affecting more than one transponder evidently. .. Was suggested that I reset the modem, which I did. .. Though my speeds are good, browsing seems "sluggish", and am noting in diagnostics this:
TurboPage Diagnostic Statistics
Status BAD
WAN side send block 121(17%) BAD

Will someone other than me call. The more calls they get, the more we will know. Something happened, not just to 1247, but at least one other transponder, where we are on our secondary outroutes at this time.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21061265 Fri, 05 Sep 2008 08:53:48 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21061018 robn70 : Looks like were back to the same issues we had earlier this year. I'm bouncing from 1278 to 1010 and my signal strenth is bouncing all over the place. goes from 89 on 1279 to 15 then back up to 76 when i get bumped to 1010.]]> http://www.dslreports.com/forum/remark,21061018 Fri, 05 Sep 2008 07:07:57 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21060993 wa5sox1 : Okay, let's wait til around 8AM eastern and make a call to see what's up. Performance on 970 is not as good as on 1247. .. In diagnostics, with everything idle, I'm showing transport problems.

Monitoring interval FRI SEP 05 06:40:41 2008 - FRI SEP 05 06:45:41 2008
Common Problem(s) Detected NONE
Overall BAD
Transport BAD
_________________________________________________________
Transport Layer Diagnostic Statistics
Status BAD
AIS STF Over Limit Error 159(15.85%) BAD
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21060993 Fri, 05 Sep 2008 06:51:30 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21060983 anon : I experienced the same thing. I was on 1247.

I used to have a signature file here on DSLReports but my account seems to have disappeared.

Satellite Statistics Summary
------------------------------------
Network Time: FRI SEP 05 06:37:38 2008
------------------------------------
Adapter Main Statistics:
------------------------
Signal Strength.............. 85 Stream Msg-Ackd/Nakd........ 167631/419
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 2176/612
UpTime (d:h:m:s).. 001:15:43:43 Aloha Starts................ 2189
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 6597770
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:0970 Miscellaneous Problems...... 667
Rate Code........ 256k 4/5 (TC) No Receive Outroute Lock.... 44343
Inroute Group................ 20 No FLL Lock................. 8076
Inroute...................... 6 No Network Timing Sync...... 198
IQoS ID...................... 0 Current Modcod.............. 8-PSK 5/6 (15)

Rate Code Selection: Selected the highest available rate

Ranging Reason: Ranging Done

Inroute Group Selection: Ranged at inroute rate selected by IQoS

Receive Status: Receiver operational. (RxCode 5)
Transmit Status: Transmitter ready. (TxCode 8)]]> http://www.dslreports.com/forum/remark,21060983 Fri, 05 Sep 2008 06:42:44 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21060890 wa5sox1 : 970 is the secondary outroute with symbol rate of 30. 1247, primary had symbol rate of 24. ..
Edit: Sorry, right after posting this, down again .. back up again now on secondary. Sure wish I was a fly on the wall at the NOC.

Edit: Down again for a while. Yes, 1247 was horizontal, as is the secondary of 970. Looking in logs, I see no downloads .. so guess I will be calling Hughes in a while to see what's up.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21060890 Fri, 05 Sep 2008 05:27:00 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21060889 grohgreg : Well, according to Lyngsat, G26 has 3 available TP1 frequencies; 961, 971, 978 - and they're all listed as vertical. Unless Lyngsat is wrong (the transponder info was updated last month), that's a discrepancy I can't currently explain.

Also, you were horizontal on TP16/1247 - right? Check to see if your symbol rate changed too. Sometimes the modem's SBC file is at odds with the parameter changes, and it gets confused when loading parameters during restart. This often happens when the customer doesn't realize that a download is occurring, and interrupts (or corrupts) it by recycling/restarting the modem.

//greg//]]> http://www.dslreports.com/forum/remark,21060889 Fri, 05 Sep 2008 05:24:19 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21060881 wa5sox1 : Okay, is anyone else noticing what I'm experiencing? Last night, at around 12:20AM Mountain, everything went down. Signal strength down to 15, lights out. .. Then, back off/on, cycling between transponders 1247 and 970. Things settled down for a while, locking on to 970, but RSL of 70, compared to 92 on 1247. .. Then things went down again at 2:50AM, coming back up at around 3AM Mountain. Still on 970, RSL of 83. .. I called tech support and they were reluctant to do anything, saying obviously something was going on at the NOC, and to wait until later today to call. .. Is there anyone else who was on 1247 now finding themselves on 970? .. And I see the outroute of 970 is secondary, not the primary of 1247. When the system goes down, this defaults back to 1247, then comes back up and I'm on 970.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21060881 Fri, 05 Sep 2008 05:15:35 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21028136 wa5sox1 : Is anyone on IA6/1247 (or other transponders) noticing any of this. Refer to my previous post above. This morning I noticed a string of uplink ques over a period of about 5 hours. Then, at 6:41AM Mountain, transmit/system lights out again. Then, receive light out, with a signal strength of 15. The receive light then comes on, with signal strength of 92 (normal). I keep watching, and the transmit light, then system light finally come on. Lots of "chatter" between modem and NOC. When all has calmed down, I go to logs and note this:

Time of Reset : FRI AUG 29 12:43:15 2008 [GMT]
Asserted at : t=tDownload /cm_data/pessd/rem2/ar/cfm.c#13094:
Reset Type : Valid Software Reset
Reset Reason : Reboot due to outroute parameters change.

Went through everything and can't find anything has changed. Speed is the usual, as is everything else. Still no ACP server available. .. If your modem was reset at the same time as mine, then the first entry in diagnostics will be at 0900 hours, with a red X in uplink queing, indicating a transmit outage duration of approx 240 seconds. .. I'm wondering what they are doing with IA6. Also beginning to wonder if I'm the only one noticing this on IA6.

Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 53165/0
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 477/35
UpTime (d:h:m:s).. 000:09:29:03 Aloha Starts................ 477
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 3736225
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute..................... -1 No Network Timing Sync...... 0
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)


--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21028136 Fri, 29 Aug 2008 18:18:30 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,21018835 wa5sox1 : Anyone getting any reds in diagnostics during the hours of about 4-6AM Mountain (Thursday)? They would be in "Cable/Antenna Pointing" most probably. I was getting a TX Code 10 when online (Transmit/System Lights out on modem). .. Rebooted modem and things came back up for a while, then back down again. Tried a force range and it couldn't be done, no link to the NOC. Then rebooted modem and came back up again, at least long enough for me to type this. .. If so, I'm wondering if this was isolated to 1247. .. Signal strength never changed from the usual. ... Or the red could be in the "Uplink", showing a tx outage in seconds.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,21018835 Thu, 28 Aug 2008 07:29:49 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20993143 mooglebunny : Ah, I see what you mean. I've taken a look at the diagnostic sheet for mine, and I see a few X's here and there too.

Uplink queuing error at 1500 hours EST, RTT errors at 2200 and 2300 hours last night, and one web acceleration error at 2200 hours last night.

Hm, how interesting.

Adapter Main Statistics:
------------------------
Signal Strength.............. 43 Stream Msg-Ackd/Nakd........ 97794/366
Flags............... 0x00003000 NonStream Msg-Ackd/Nakd..... 1575/212
UpTime (d:h:m:s).. 001:09:44:23 Aloha Starts................ 1575
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 5290026
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 14307
Rate Code........ 256k 1/2 (TC) No Receive Outroute Lock.... 20
Inroute Group................ 10 No FLL Lock................. 398
Inroute..................... -1 No Network Timing Sync...... 6335
IQoS ID...................... 0 Current Modcod.............. QPSK 4/5 (8)]]> http://www.dslreports.com/forum/remark,20993143 Fri, 22 Aug 2008 21:43:53 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20989915 rloose : Still getting some red Xs on uplink queing and RTT.

Rocj]]> http://www.dslreports.com/forum/remark,20989915 Fri, 22 Aug 2008 11:18:43 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20971974 wa5sox1 : That's correct, the "saga" continues. And IA6 is a sick bird, but I note that over on the C Band side there are still some feeds from Fox and others. On the Ku side, there remain many ABC feeds, and other programming.

I believe the reason for no ACP server is that many would not pass revalidation, and there would be a LOT of angry customers. Wasn't HughesNets fault that IA6 encountered the problem, but, then it wasn't ours either .. so I can't see them charging people for peaking their dish if that's necessary. ..

At first I thought that IA6 might be replaced with Galaxy 11, after Galaxy 17 replaced 11's slot. However, upon reading about G11, it has problems too .. having to do with its solar panel design slowly failing and not charging the batteries properly, thus decreased output.

Later in the year (I don't know when), Galaxy 19 is scheduled for launch, to replace Galaxy 25. Maybe G25 will replace G26. Sure wish we could get some answers. It's difficult to even imagine HughesNet placing any "new" subscribers on IA6. .. Anyways, the saga continues, and everything appears to be a mystery.

Edit: Things much better, but more tranmit errors than I'm used to seeing:

Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 469868/145
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 845/36
UpTime (d:h:m:s).. 001:09:36:14 Aloha Starts................ 845
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 6033069
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 0
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 0
Inroute Group................ 11 No FLL Lock................. 0
Inroute..................... -1 No Network Timing Sync...... 105
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)

--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,20971974 Mon, 18 Aug 2008 23:20:40 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20971306 DoctorDoom : After 12:00 EDT, the issue apparently straightened out. except for one hit at 19:35 EDT, and a couple of DNS accel errors at 19:30 and 19:50. Here's hoping.]]> http://www.dslreports.com/forum/remark,20971306 Mon, 18 Aug 2008 21:03:17 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20971153 rloose : Sox1-

I have one uplink queing error since 12:00EST. Wonder how the IA6 saga will turn out. I think we have a sick bird.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,20971153 Mon, 18 Aug 2008 20:33:07 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20970992 wa5sox1 : The only thing I can think of is that, when receive/transmit become "unlocked" (No FLL Lock), the receiver can't receive, while at the same time, the transmitter can't transmit. .. There have been no red X's in the downlink on my end since 1200 hours, noon eastern. Things "seem" okay now, with the exception of "Flow Control" being on and download capped at about 500. ..

We need to keep this thread going, as IA6 is still seemingly suffering. Still no ACP server available, so there are ongoing "issues". I would like to know how many transponders are going, as compared to before the IA6 problem. .. Again, all is green in diagnostics since 10AM mountain.
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,20970992 Mon, 18 Aug 2008 20:01:32 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20969934 rloose : Another thing that I don't understand:

If I go to the hourly diagnostic report and left click at the very top of the column, it breakes the hour down into 5 minute intervals. I only have a couple of downlink errors per hour in the 5 minute segments. If I left click on the 5 minute red X, it seems the culprit causing the red X is a transmitter outage. How is this a downlink error? The outages are typically 15 or 20 seconds. I've seen the transmitter switch off if the signal strength goes below 30. Sometimes it gets stuck there even though the signal strength comes back up to 80. A forced ranging seems to wake the transmitter back up.

Rich
--
Dell XPS 400/HN7000S/.78M dish/1 watt/steel pole mount/93W/1086MHz/R=Vertical/T=Horizontal/Msps 21.5/Pro level contract]]> http://www.dslreports.com/forum/remark,20969934 Mon, 18 Aug 2008 16:46:05 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20969827 rloose :
Yep-

Exact same thing here in southern New Mexico. I am on 1247 last time I checked.

Rich]]> http://www.dslreports.com/forum/remark,20969827 Mon, 18 Aug 2008 16:24:09 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20969706 wa5sox1 : Been noticing exactly the same on 1247. Also getting the 506 Web Accel. Client message. Look at stats, note that your transmit error and No FLL lock has also gone way up. This started Sunday morning sometime. .. I too tried the modem reboot to no avail. .. So, we are seeing the same, and we are on different transponders. It was Reds all over the Downlink for each hour, but haven't had a red for a couple hours. "Maybe" they are working on it.

Signal Strength.............. 92 Stream Msg-Ackd/Nakd........ 158643/539
Flags............... 0x00001000 NonStream Msg-Ackd/Nakd..... 1104/219
UpTime (d:h:m:s).. 000:19:57:38 Aloha Starts................ 1104
WakeUp Aloha Starts.......... 0 Ranging Starts.............. 0
Transport Alarm Bit.......... None Frames Received............. 3514506
Addresses Open............... 7 Frame Errors: CRC/Bad Key... 0/0
Carrier Info........ 093:W:1247 Miscellaneous Problems...... 30
Rate Code........ 512k 4/5 (TC) No Receive Outroute Lock.... 7
Inroute Group................ 11 No FLL Lock................. 11546
Inroute..................... -1 No Network Timing Sync...... 89
IQoS ID...................... 0 Current Modcod.............. 8-PSK 9/10 (17)
--
G26(93W)/1247H-H/SOHO/.98 2Wt/Gateway 66.82.159.144]]> http://www.dslreports.com/forum/remark,20969706 Mon, 18 Aug 2008 16:01:39 EDT Re: [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20968890 mooglebunny : I had that last night, but I'm not at home right now. I'll let you know if I do have the problems when I go home.

I think they might be trying to make the turbo page go back to changing which "IP" it uses.

It was getting very annoying. >:]]> http://www.dslreports.com/forum/remark,20968890 Mon, 18 Aug 2008 13:38:33 EDT [HN7000S] IA6/G26 errors http://www.dslreports.com/forum/remark,20967719 DoctorDoom : Is anyone else experiencing this on IA6/G26 1278 (click for full size)?



It's continuing this morning. A modem reboot — the universal HN cure — after the screen grab had no effect.]]> http://www.dslreports.com/forum/remark,20967719 Mon, 18 Aug 2008 09:55:27 EDT