JohnA
Premium
join:2003-09-16
Pittsburgh, PA
2 edits | reply to dpridgen
Re: Triple play bundle - TV costs more?
I wouldn't let a CSR do that. You can get ahold of CZ (@CZ) on twitter.com, and he'll submit an executive complaint for you, or the Exec Cust Ser
Mark D. Reddick
executive customer Relations
140 West St.
Manhattan, NY 10007
212-321-8457 (office)
212-321-1047 (fax)
Either will lead you to Executive Resolution, where they have the authority to correct your records and issue the credits. CSRs see no other way but a shut down. They can cause you downtime, and have trouble getting the credits through.
Took me 6 months to get a triple play billing issue resolved, till I found my way inside. |
dpridgen
Premium
join:2004-01-14
Port Washington, NY | Thanks, John, I'll give Mark a try since I can't currently search for CZ@CZ on twitter. I was a little concerned about the CSR's plan, especially after he told me that my voicemail would be reset. |
