fredb
join:2004-11-26
Springfield, VA
| reply to shadow700
Re: Triple play bundle - TV costs more?
I don't have a solution to offer however just want to let you know that I had the same problem and finally decided this week to give up. At the end of the day my time and sanity are more important than the money Verizon stole from me.
I have spent countless hours speaking with people who told me another story every time I called, made me promises they never held, did not forward my complaint to their supervisor when they said they would, set installation dates that passed without explanations, etc... Verizon is just the worst company I ever dealt with as an organization. They have too many branches that don't communicate with each other.
Luckily for them, their product, once installed, works well (if you don't mind seeing your HD-DVR reboot constantly for 6 months - fixed now).
In short, they took over 4 months to deliver the FIOS triple play package (I already had FIOS TV and Internet, was just adding phone service), lied to me about the $200 Amex card, then lied to me about a $100 Circuit City card, lied to me about the total cost of the package (I lost my previous discounts like you).
I am now stuck with them for 2 years (they lied to me and forced me to agree to it if I wanted the gift card). However I won't hesitate to shop around and leave them at the first opportunity I have to switch to a comparable product from Cox or Comcast. |
