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| reply to mixone90
Re: MagicJack Error Broken Storage Hi, I just chatted with Real Person at Magic Jack and gave her my solution to this Broken Storage Error. Here is our conversation start to finish.
Please wait for a site operator to respond.
You are now chatting with 'Felicity'
Felicity: Hello, how may I help you?
Felicity: Hi Donna, how are you today?
Donna Zimmerman: Felicity, I have some info to perhaps help you all there
Donna Zimmerman: I was having a big problem in trying to connect magic jack as I was receiving the error broken storage. After a very long time on here talking with 4 different people , they could not help the situation either
Felicity: Okay Donna, I'm here to help you.
Felicity: Thank you for addressing your concern to us Donna.
Felicity: May I ask when did this started?
Donna Zimmerman: I have found the solution to this error and would like to share it with you and all, Magic Jack is getting a bad rep. on the interenet in Google because of this error. Ok, tell those that are having this error Broken Storage, to do a search in their computer for mjusbs
Donna Zimmerman: when it comes up on their search, have them delete this and then plug in their Magic Jack.
Donna Zimmerman: Then do another search for mjusbs and click on open folder.
Donna Zimmerman: Then in that folder find the icon for Magic Jack and click on open this should do a fresh download and it then should work! It worked for me and I wanted to share it with you. Thanks!
Felicity: Thank you so much Donna, I really appreciate it.
Felicity: Thank you.
Donna Zimmerman: Thank you, just wanted to let someone know and there is alot of problems with this error out there! Thanks again and have a great day!
Felicity: Thank you too Donna.
Felicity: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again! | |
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| said by upsadaisy :
Hi, I just chatted with Real Person at Magic Jack and gave her my solution to this Broken Storage Error.
I commend you for your optimism and willingness to take the time to improve MJ. But, the way the support people just read from a script, and can't think out of the box, I doubt they'll use the information for anything.
I bet they've never even seen or used an MJ device. No way to test what you provided to them. They're just reading a script.
Sorry if I'm being cynical.
Mark | | |
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