[SW Ontario] Intermittent Problem in Cogeco http://www.dslreports.com/forum/r20971495 en Wed, 11 Nov 2009 13:47:46 EDT Wed, 11 Nov 2009 13:47:46 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21286250 Asawulf : Sweet ! Thx for the update ;)]]> http://www.dslreports.com/forum/remark,21286250 Fri, 17 Oct 2008 22:10:17 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21278864 Infurno : Well its been about 5 hours since the Tech Guy left and things seem to be going well.

Apparently all the main cable lines running to the individual units in my town house complex are like 15+ years old and shot.

While I didn't full understand everything he said, I'm actually satisfied with his explination as everything can be explained by it. ]]> http://www.dslreports.com/forum/remark,21278864 Thu, 16 Oct 2008 16:58:57 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21274370 Asawulf : Keep us informed on how it goes after the tech has swapped the modem :)

BTW, if I were you, I'd still put the wireless router away from the modem to prevent future problems, and if the tech sees it sitting by the modem, he might diagnose that as the problem :S which I wouldn't want to happen...]]> http://www.dslreports.com/forum/remark,21274370 Wed, 15 Oct 2008 22:08:34 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21272430 Infurno : Well I originally called Cogeco and they were sending a person to swap my router on the 28th(3 weeks from the day I called)

Since then I called cogeco on Monday after waiting like 40 minutes for my router to resync.(Part of a 2 hour time frame my net was down) The lady I talked to said she was getting errors from tests she was doing(of course she was because I was actually experiencing a problem at that time). So she set me up with a Technician tomorrow whose gonna come in a check the lines and if needed switch my modem.

I did get annoyed when they called me last night telling me they had watched my connection and couldn't see anything wrong so they wanted to cancel my appointment with the Tech Guy...First they only see something wrong when I actually am experiencing the problem..Second; my net was going on and off all night yesterday every 15-25 minutes.

So hopefully after tomorrow, I won't be experiencing the problem anymore.

said by Asawulf See Profile :

Just to be sure : is there anything (electronical) that uses wifi and such (wireless modem, wireless router) close to the modem ? (within 3 feet) I know some equipment can cause similar issues...
My Wireless router and modem are both next to one another sitting on top of a computer on the main floor of my house. But its not really an intermittent signal problem..my modem either looses its connection all together, or it will have a connection, but won't connect to my computer.]]> http://www.dslreports.com/forum/remark,21272430 Wed, 15 Oct 2008 16:41:13 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21271164 Asawulf : Bumping this for the guys in Ontario to have a look since the signal tolerance and frequencies are different from here in Québec...

Infurno : sorry for not coming here ealier, life has been busy these past few days... From what I can see the signals and SNR are good so it lies somewhere else... Borky modem maybe? If the router is out of the equation and it still happenn then lets rule out the router ;) If the modem is taking 15-20 minutes to resynch itself that's definatly a problem, it should not take any longer than 2-3 minutes (if that...).

Maybe intermittent signal issue that is not visible in the screenie you posted? Maybe someone in Ontario can have a look at your specific area and clear that out as well (or confirm...)

Just to be sure : is there anything (electronical) that uses wifi and such (wireless modem, wireless router) close to the modem ? (within 3 feet) I know some equipment can cause similar issues...]]> http://www.dslreports.com/forum/remark,21271164 Wed, 15 Oct 2008 12:58:11 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21236654 Infurno :
Click for full size
]]> http://www.dslreports.com/forum/remark,21236654 Wed, 08 Oct 2008 19:03:18 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21234539 Asawulf : Still waiting to see your result for this page : »192.168.100.1 ]]> http://www.dslreports.com/forum/remark,21234539 Wed, 08 Oct 2008 12:30:08 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21233923 Infurno :
said by urbanriot See Profile :

Are you familiar enough SNR's and signal strength's to know perfectly operational numbers? I know I'm not. If you could post a screenshot of the page with this information, it might help determine a line problem.
I'm absolutely not :P
by perfectly operational I simply meants everything on it says Operational(or what ever its equivilent term was) I'll post a screen shot in a few hours when I go home]]> http://www.dslreports.com/forum/remark,21233923 Wed, 08 Oct 2008 10:36:16 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21233835 urbanriot :
said by Infurno See Profile :

And to answer your guys request for the IP look up.
When my computers are working fine, it shows as being perfectly operational with no problems. When I'm having the problem, I can't even connect to it.
Are you familiar enough SNR's and signal strength's to know perfectly operational numbers? I know I'm not. If you could post a screenshot of the page with this information, it might help determine a line problem. ]]> http://www.dslreports.com/forum/remark,21233835 Wed, 08 Oct 2008 10:22:36 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21233685 Infurno : Yeah..I'm pretty sure I'm in the same boat, but mines weird.
I hooked my computer directly to the modem..now while that severly reduced the actual traffic going, I never really noticed any problems. But using some programs I had running, I was able to track several instances where my computer lost its internet connection while I wasn't around.
Afterwards when I plugged my router back in, I clearly saw much more of my problem happening. Which makes it look like my router. However ever so often my modem will automatically reset(as if I had power cycled it), which makes it look like the modem.

So all in all I think its a combination of both my router and modem. But since my router is brand spanking new(and this also happened with my old router)...I'll get them to replace my modem first before going off to buy another new router.

And to answer your guys request for the IP look up.
When my computers are working fine, it shows as being perfectly operational with no problems. When I'm having the problem, I can't even connect to it.]]> http://www.dslreports.com/forum/remark,21233685 Wed, 08 Oct 2008 09:51:57 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21228728 anon : FYI

have been having similar problems....

modem, Dlink router, one wired computer (xp Pro) one wireless (vista home premium)... intermittent, some times 4-5 times per hour, some times will work for 6 hours no 'burbs'.. seems worse (but not always the only time) when both computers are working...

telephone support told us it was the router (account info shows we have one), so we hooked up the XP computer direct to modem, couldn't even get online!! Telephone support immediately told us that the modem was shot....

after two day wait, service came out, changed connections at the pole, in the apartment cable box, in the apartment itself, supplied new cable from splitter to modem.

Seems good NOW, (15 minutes after service guy left. lol) Hopefully it lasts.]]> http://www.dslreports.com/forum/remark,21228728 Tue, 07 Oct 2008 13:02:58 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21223279 Airwolf : I've done it before. No big deal.]]> http://www.dslreports.com/forum/remark,21223279 Mon, 06 Oct 2008 13:35:04 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21222260 Airwolf : Correct IP to the modem is »192.168.100.1]]> http://www.dslreports.com/forum/remark,21222260 Mon, 06 Oct 2008 10:34:32 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21222239 Infurno :
said by Asawulf See Profile :

Can you give us the results of what you see in this page : »192.168.0.100
Well I'll have to wait until I get home, but I'm fairly sure I'll get a "Internet Explorer cannot display the webpage" seeing as how I don't have anything mapped to that IP on my router...]]> http://www.dslreports.com/forum/remark,21222239 Mon, 06 Oct 2008 10:30:12 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21222179 Asawulf : Can you give us the results of what you see in this page :
»192.168.0.100

EDIT : Thx Airwolf, yeah, correct IP is »192.168.100.1 dunno where my head was...]]> http://www.dslreports.com/forum/remark,21222179 Mon, 06 Oct 2008 10:18:56 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,21221701 Infurno : Well after about 2 months, I've finally got the chance to run my little test.

I plugged my computer directly into the Modem, and tested to see if I lost my connection...

Guess What...
While I wasn't around(or sleeping) during all the times, I've successfully logged a dozen instances where my computer lost its connection to the net.

I can say that once while it happened, when I went and took a look at my router, it had automatically reset/power cycle(as if I had just unplugged it and plugged it back in)

So I'm fairly confident its a problem with my modem and will be contacting Cogeco later today to get them to take a look]]> http://www.dslreports.com/forum/remark,21221701 Mon, 06 Oct 2008 07:18:05 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20979926 urbanriot : uh, Marcer,

said by urbanriot See Profile :

Can you be even more specific about your issue? As in, when you're experiencing your problem, what exactly happens? ie. does it behave slowly, does the internet light on your modem disappear, are you unable to renew an IP address, etc?
said by Infurno See Profile :

All the normal connectivity lights on my modem are on and blinking the way they always do.
And your other question is already answered in there already. In fact, your question is kind of redundant since he's going to be testing direct PC to Modem this weekend. ]]> http://www.dslreports.com/forum/remark,20979926 Wed, 20 Aug 2008 13:59:30 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20978165 Marcer : Hmm... When you experience "the problem" how many lights are showing on your modem?

and/or

Does it affect all your PCs at the same time? or do you only lose connection on the Vista machine?

Finally, feel free to PM me your MAC for a detailed connectivity diagnostic.]]> http://www.dslreports.com/forum/remark,20978165 Wed, 20 Aug 2008 07:58:13 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20977300 urbanriot : When you experience 'the problem', can you ping your router? Can you ping www.google.com? Can you ping 72.14.205.147?

I also look forward to hearing your weekend experiences running directly off your modem.]]> http://www.dslreports.com/forum/remark,20977300 Tue, 19 Aug 2008 23:44:00 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20977136 Infurno : So correction on that...apparently I am already running Service Pack 1. Goes to show you how carefully I read what Updates I'm installing, or just how much I remember :P

Aswell I've updated the firmware, and I've noticed the problem once already...but I'll still wait to test the strait to modem thingy on the weekend]]> http://www.dslreports.com/forum/remark,20977136 Tue, 19 Aug 2008 23:08:32 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20976555 Infurno :

Well I'll try installing SP1...as for going strait to the modem. I'll have to wait until this weekend, unfortunatly I'm usually only on the computer when other people are using it and also need the internet. At the very least its a good trial period for all these changes :P]]> http://www.dslreports.com/forum/remark,20976555 Tue, 19 Aug 2008 20:59:40 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20976496 urbanriot :
said by urbanriot See Profile
Can you actually paste a link to the speedtest please? »speedtest.cogeco.net/
Can you use the link I posted please?

said by Infurno See Profile :

1. Have you upgraded Vista to SP1?
I haven't. I've been hearing negative things about it in that its causing more problems then its solving. SO I have refrained from installing it
I've installed it on every system I've encountered that doesn't have SP1 (which is probably more than most people you hear the negative things from) and I can say in every instance it's either had no effect or improved stability / battery power / performance / etc.

I would suggest installing it, and you can always roll back if it does something bizarre.

I would also focus on one system at a time, and ignore the wireless for the time being. In fact, I'd run your PC directly to the modem and disconnect your router while you attempt to isolate the problem. ]]> http://www.dslreports.com/forum/remark,20976496 Tue, 19 Aug 2008 20:47:31 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20976463 Infurno : 1. Have you upgraded Vista to SP1?
I haven't. I've been hearing negative things about it in that its causing more problems then its solving. SO I have refrained from installing it

2. What network card are you using? What are the settings?
Its just the built in Network ports in my ASUS P5N32-E SLI board, and a built in wireless card in my Dell Inspiron 1720. Both are using default settings, and grabbing things automatically

3. Do you have a home network? That is, are the computers setup to communicate with each other? If yes, does your LAN continue to function when the internet stops working.
Yes I have a home network. And it always works fine while I'm experiencing internet problems

4. Have you upgraded the firmware on the DIR-655?
Yes and No. I had the firmware version that you were mentioning, but not the latest(which doesn't seem to affect that part of the WAN) I have since upgraded to the latest version.



I was considering that it was a router problem, but I've had similar problems for years with my prior Linksys router which always had the latest firmware. The problem with my old router, was exactly similar to my current problem, but the only way to fix it was to manually unplug and re-plug in both the modem and router, it wouldn't automatically fix itself after a while.]]> http://www.dslreports.com/forum/remark,20976463 Tue, 19 Aug 2008 20:40:45 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20973874 urbanriot :
said by Infurnoo :

any specific values you looking for?(I know some about networking, but it was always my worst class)
Well, ignore that for now... I'm starting to think your problem is more computer / network / router related than it is on Cogeco's side.

I would definitely follow mousky's advice and get back to us. ]]> http://www.dslreports.com/forum/remark,20973874 Tue, 19 Aug 2008 11:59:18 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20972975 mousky : 1. Have you upgraded Vista to SP1?

2. What network card are you using? What are the settings?

3. Do you have a home network? That is, are the computers setup to communicate with each other? If yes, does your LAN continue to function when the internet stops working.

4. Have you upgraded the firmware on the DIR-655?

»www.dlink.com/products/support.a···firmware

One of the firmware upgrades talks about "Enhanced DHCP WAN compatibility", which seems to suggest that the DIR-655 was having some issue in obtaining an IP from the WAN.]]> http://www.dslreports.com/forum/remark,20972975 Tue, 19 Aug 2008 08:41:51 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20972803 Infurno : Can you be even more specific about your issue? As in, when you're experiencing your problem, what exactly happens? ie. does it behave slowly, does the internet light on your modem disappear, are you unable to renew an IP address, etc?
So essencially what happens is I will be using my computer, and all of a sudden my internet will stop working. I won't be able to go to any webpages, my MSN dissconnects, its as if I didn't have any net. I am fully connected to my router, and all other devices on the LAN no problem. When I log into my router's interface, it shows me as having a fully active WAN connection that has been running for xdays:xhours:xminutes. All the normal connectivity lights on my modem are on and blinking the way they always do.

As an additional note, if I pull the power on my modem and replug it in, I've timed it as long as 20 minutes for it to go through its start up sequence. Likewise, when I do a Release/Renew for the WAN IP in my router's GUI, I've timed it upwards of 15 minutes before it is able to get an IP and DNS information.

Can you actually paste a link to the speedtest please? »speedtest.cogeco.net/
(After you run it, it'll give you a link you can paste).
I am not currently at home, but I will post the link tonight at some point when I home.

Also, would like to see the forthcoming line quality test.
So I'm not sure wether it works or not, I waited like 30 minutes for the test before I had to close the window.
I got a message from the thing saying that the test was complete. it had the response "target IP does not respond to ICMP ping"
»/linequality/nil/2421174

Furthermore, might not be a bad idea to post a screenshot of your modem values. While I can't decipher them, there are many here that can.
Once again, will do that when I get home...any specific values you looking for?(I know some about networking, but it was always my worst class :P)

Also, welcome to the forums Glad you registered, most of us here have it set to ignore anonymous posters. I usually do too, but wasn't logged in when browsing.
Thank you..yea when your trying to watch a video on youtube, and every 20 seconds the internet would stop working, it pushes one to their limits of sanity usually forcing them to take action.]]> http://www.dslreports.com/forum/remark,20972803 Tue, 19 Aug 2008 07:23:15 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20972162 urbanriot :
said by Infurno See Profile :

1.)What, specifically, is your issue?
Bit of a long one...
My internet connection is intermittent
said by Infurno See Profile :

Sometimes it works fine for hours, sometimes is will work for 15 seconds before the problem reoccurs.
Can you be even more specific about your issue? As in, when you're experiencing your problem, what exactly happens? ie. does it behave slowly, does the internet light on your modem disappear, are you unable to renew an IP address, etc?

Can you actually paste a link to the speedtest please? »speedtest.cogeco.net/
(After you run it, it'll give you a link you can paste).

Also, would like to see the forthcoming line quality test.

Furthermore, might not be a bad idea to post a screenshot of your modem values. While I can't decipher them, there are many here that can.

Also, welcome to the forums :) Glad you registered, most of us here have it set to ignore anonymous posters. I usually do too, but wasn't logged in when browsing. ]]> http://www.dslreports.com/forum/remark,20972162 Tue, 19 Aug 2008 00:16:48 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20971652 Infurno : So I have...

5) Info about you:
a) What city are you in?
Georgetown
b) What is your operating system?
Vista Ultimate 32bit
c) What is your home network setup? Provide details.
Modem - > Router - > 2 wired computers, 2 wireless, 4-5 wireless devices(not usually connected)
d) If you have more than one computer, is the problem occuring on all other machines?
The problem usually only happens when I'm using one of my Vista Machines, but it affects everyone
e) Are you running a firewall of any sort? Have you ever installed one? Did you try to turn it off during troubleshooting?
no, no, n/a
f) Please supply a traceroute from you to www.dslreports.com. Unedited and in text format. (edit out your IP if you wish).
Hop (ms) (ms) (ms) IP Address Host name
1 7 5 7 ##.###.###.### -
2 6 5 11 206.123.64.22 -
3 8 6 6 4.71.170.29 ge-9-16.car2.dallas1.level3.net
4 8 6 8 4.68.19.69 ae-23-79.car3.dallas1.level3.net
5 6 15 12 4.68.63.194 -
6 50 52 36 213.248.80.150 chi-bb1-link.telia.net
7 49 45 48 80.91.248.194 nyk-bb1-link.telia.net
8 49 45 47 80.91.248.178 nyk-b3-link.telia.net
9 50 48 46 213.248.83.74 nac-112088-nyk-b3.c.telia.net
10 51 50 45 209.123.10.133 0.e1-1.tbr2.ewr.nac.net
11 50 45 46 209.123.10.17 0.e-1-1.tbr1.oct.nac.net
12 50 46 53 209.123.10.2 vlan804.esd1.oct.nac.net
13 50 46 49 209.123.109.175 www.dslreports.com

6) Further Info: If you're posting about:
a) Connectivity issues: Please post a line test.
Forth Coming
b) Speed Issues: post at least one speed test. (although these are not considered proof of a problem)
as stated before 4Mb/s down, 600Kb/s up

Which router is it?
D-Link DIR-655
Have you tried swapping the modem?
Not yet...place is too far away atm, and I haven't had a chance to stay home for a tech guy
Have you tried connecting the PC straight to the modem?
A while ago with my old router, and it was still having the same problems]]> http://www.dslreports.com/forum/remark,20971652 Mon, 18 Aug 2008 22:06:57 EDT Re: [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20971551 urbanriot : So another troubleshooting step you've taken is to replace your router? Which router is it?

Have you tried swapping the modem?

Have you tried connecting the PC straight to the modem?

Uh, actually, you skipped a bunch of questions...
»Have a problem? Read this before you post.]]> http://www.dslreports.com/forum/remark,20971551 Mon, 18 Aug 2008 21:50:23 EDT [SW Ontario] Intermittent Problem http://www.dslreports.com/forum/remark,20971495 anon : 1.)What, specifically, is your issue?
Bit of a long one...
My internet connection is intermittent, especially with my wired computer using Vista Ultimate 32bit. Sometimes it works fine for hours, sometimes is will work for 15 seconds before the problem reoccurs. I have similar issues with wireless computers(just not as frequently, and usually only with Vista..inherint flaw maybe?) Anyways..usually if left alone, it will just fix itself, but sometimes it requires a reset of the WAN IP my router is getting, and sometimes requires full restart of the modem.
The common thing is that when ever it happens, I am still able to use my LAN fine, just not through the WAN.

2.)How long has this issue been going on?
Various similar problems over a few years.

3.)Is there a specific time of day that this issue is most prevalent?
Does whenever I use the computer count as a specific time?(Family tends to not have this issue running a computer w. XP)

4.)If this is related to internet connectivity (ie: NOT mail, usenet, etc) -do you have more than one computer?
If so, is the problem prevalent on both?
-do you have cable TV? If so, is there any reception degradation..what channels?
Part 1 of this question can be answered by reading question 1. Yes we have cable TV, but its always been slightly degraded due to old cables running throughout the house.

5.)Have you contacted customer support about this problem? If so, what did they say?
A year or so ago. Whenever I called them it always ends up working fine when I get them on the phone, so they haven't been able to see the issue. They then pointed to my router saying it was probably because of it.(Which has now been switched to a newer router)

6.)What troubleshooting steps have you taken to resolve this problem?
Changing Computer Settings
Changing Router Settings
Ping tests from the router - when internet works, they go through, when its not they don't.
Speed tests - can only be done when the net is working, and my last one returned 4Mb/s down and 600Kb/s up.

I'm reluctant to call Tech support becuase I'm guessing they will just point to my router again...

Any ideas?]]> http://www.dslreports.com/forum/remark,20971495 Mon, 18 Aug 2008 21:42:31 EDT