en102
Canadian, eh?
join:2001-01-26
Valencia, CA
 ·RoadRunner Cable
 ·DSL EXTREME
| reply to wentlanc
Re: Engineer vs Agenda
You may find it difficult to believe, but the larger the industry, the less 'listening' that is typically performed, and more bullish the management is on promoting a generic service which will maximize revenue.
Eg. Many 'indie' ISPs as well as other institutions will listen to what their customers want, as their customer base is smaller (eg. DSL-Extreme is a good example of this - providing good service, keeping out of the traffic shaping business with a basic no-frills Internet connection).
Larger 'mega corp' tend to dictate policy and direction, as there are many customers (millions) to deal with, and a $1 saving or extra revenue per customer means lots of $$$ in general.
Neither really care about you personally... just that with a smaller company, your voice can be heard. There are a few exceptions to the rule (e.g. current iPhone 3G issues on mega corp AT&T). This comes down to something more like a special interest group.
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Canada = Hollywood North |
