merddynemrys
@comcast.net
| Comcast bandwidth (and other lies...)
I'd be VERY HAPPY to help Comcast to reduce bandwidth needs to subscribers - for a reasonable price. I'm not a bandwidth hog and before Comcast took over from RoadRunner (and ROYALLY screwed things up in the Houston area) I had RRLite (limited bandwidth for a total of $30.31 per month). Comcast, without refernce to me, decided to up the ante and charge me more for a service I neither need nor want. Here's a copy of my pending complaint to the FCC:
"About a year ago Time-Warner transferred it's cable (Internet) franchise to Comcast in the Houston area. At that time we (subscribers) were given to believe that the transfer would NOT affect current service contracts. I had Road-Runner Lite (a lower speed broadband connection at a lower cost) at the time. Comcast continued to bill for this service without change until recently. Now they've bumped my bill significantly. When I queried Comcast they maintain that I was on a six month "promotional" service which was now converting to regular service. This is a damned lie (Comcast has been providing, and billing, for service for ONE YEAR under the original Road Runner Lite service contract). I have had NO COMMUNICATION from Comcast during the past year to indicate that there has or would be any change in my service agreement (to the contrary, as I indicated, when the service was changed over we had assurances of NO CHANGES to the service). Comcast has arbitrarily, capriciously, spuriously, maliciously and WITHOUT any notice whatsoever to subscribers decided to change the terms of service to it's customers. Comcast has a TOTAL MONOPOLY in this part of the State of Texas for Cable service (some parts of Houston have alternatives, we do not). This is completely unconscionable
I have spoken to Comcast Billing and another department (unidentified) - both told me the same story. Both refused to discuss or honor the original Road Runner Lite service agreement."
I've spoken with three different representatives at Comcast NONE of whom will discuss the original problem, all of whom are trying to pretend that I had some sort of special deal which has reset (one of whom can add 1 PLUS 1 and make it come out to anything but 2) - none of them is willing to provide any documentation to justify (or even give evidence) of the arbitrary price reset.
Comcast STINKS!!!!
If you have a viable alternative I strongly suggest you use it. |
