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Jahntassa
What, I can have feathers
Premium
join:2006-04-14
Conway, SC
| reply to toplevelpot
Re: [Rant] Thanx for nothing, now about my damn qwestion!!!
Hm..sounds like they answered your question, and then they gave you a useful answer.
What did you expect from them, a yes/no answer? They don't know what BIOS version you have unless you specified it. It's possible there's different revisions of the BIOS released during different build times. So they took the sensible path and told you what the lowest BIOS revision it would work with.
And, did you specify what market you were in? As Qwestion asked, how were they to know? | |
CylonRed
Premium,MVM
join:2000-07-06
Bloom County
1 edit | Imagine that - they answer the questions and the OP is pissed.. No wonder so many folks hate tech support jobs... | |
sivran
Long Live The Suite
Premium
join:2003-09-15
Arlington, TX
clubs:
 ·RoadRunner Cable
| said by CylonRed  :Imagine that - they answer the questions and the OP is pissed.. No wonder so many fol;ks hate tech support jobs... As a former tech support rep, I must say the callers are nothing compared to the management. I would not have hated that job nearly so much if it was just the computer illiterates I had to deal with. Hell sometimes the illiterates were the easier calls, they tended to do what I told 'em. 
Angry ones suck, sure, but they were not actually that common, truth be told. I usually ended up handing them off to a "supervisor" and later, when I myself was the "supervisor" it was quite amusing how quickly their tune changed when a different voice came on the line. 
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The right of the people to be secure in their persons, houses, papers, and effects, against unreasonable searches and seizures, shall not be violated, and no warrants shall issue, but upon profitable cause... | |
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