| reply to Sleepless in NJ
Re: HughesNet = capitalism at it's worst I agree with everything on this page. Hughesnet is basically a huge ripoff but in many cases (including mine) it is the ONLY option for internet service above 19k that I get from dial-up. I will say that my internet service is reliable. I would say my satellite signal is UP at least 99.9% of the time so no problems there. However, The FAP drives me crazy since I have 3 PC's using the internet and it's hard to control usage. I finally have to resort to a Proxy program to monitor usage. Also we now schedule downloads from 3-6am to avoid the FAP. Using satellite means you have to actually pay very close attention to your usage and change the way you work. H
The biggest problem I have with Hughesnet is that they throttle most customers during their "peak" times down below 100kbps regardless of FAP. Since I am on the 700k plan, that reduction during the day when I am working is ridiculous. I'm paying $60 a month for service that is NOT being provided. Then their Tech Support line is a joke and blatantly lies to you.
Solution Found to Hughesnet problems: If you have hughesnet and are fed up -- file a BBB complaint with the Washington DC office. Someone from the Hughesnet Main office will call you to "resolve" your complaint within 2 weeks. At this point you can ask for the moon and they will listen. This is the only way they will listen. |
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| I too am fed up with Hughesnet.I seldom ever get decent speeds.I have called customer service and basically they just put you off.They want those darn speed tests.So I told them.....ok I'll do the speed tests and send them to the FCC.So I did file a complaint with the FCC.The FCC says we are entitled to fair and equal internet access.I see nothing fair about Hughesnet.I am working on compiling more info to send to the FCC.I encourage all to file a complaint with the FCC.Perhaps they can help us rural folk who are prisoner to Hughesnet.Hopefully with all the auctioning of the 700 mhz bands from the DTV changeover will bring broadband/dsl to rural communities quicker.I am hoping. |
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