en102
Canadian, eh?
join:2001-01-26
Valencia, CA | reply to ifarrell
Re: One wonders about at&t...
I agree... fund future upgrades with current contracted customers (iPhone).
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Canada = Hollywood North |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
 ·Comcast
| said by en102  :I agree... fund future upgrades with current contracted customers (iPhone). People have been able to use poor quality service as a way to get out of their contracts without paying an ETF though, even after the 15 or 30 day trial period (I forget what it is for AT&T but I have it linked in my previous posts).
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"At the moment of conception." |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
 ·VOIPo
·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by pnh102 :said by en102 :I agree... fund future upgrades with current contracted customers (iPhone). People have been able to use poor quality service as a way to get out of their contracts without paying an ETF though, even after the 15 or 30 day trial period (I forget what it is for AT&T but I have it linked in my previous posts). It can be done, but it takes some time.
My wife and I drive the same routes to work, and would sometimes have 10+ calls where one of us could not hear the other person, so we would hang up and redial. The coverage map on AT&T's site showed no gaps, even down to the most detailed areas.
When I called in, they had alot of the calls as user terminated instead of dropped, which TECHNICALLY they are user terminated since we could not hear the other person. I asked them to note why we would hang up, then dial the same number back so many times if the connection was fine. That got through to them.
They did a site survey along the routes we took, and we stopped hanging up when the calls were one way and let it drop on it's own. After about 2 months they were stumped as to why it would happen, and offered to let us port the numbers out without an ETF.
When we looked at Verizon's plans, there was just not enough to make us move. Just a note that it can be done with some persistence.
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"A religious war is like children fighting over who has the strongest imaginary friend."
Have you been touched by his noodly appendage? »www.venganza.org |
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pnh102
Reptiles Are Cuddly And Pretty
Premium
join:2002-05-02
Mount Airy, MD
·Comcast
| said by ptrowski :After about 2 months they were stumped as to why it would happen, and offered to let us port the numbers out without an ETF. When we looked at Verizon's plans, there was just not enough to make us move. Just a note that it can be done with some persistence. That's good that this worked for you. At least there is some glimmer of hope for people locked in as you once were.
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"At the moment of conception." |
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fcisler
Premium
join:2004-06-14
Riverhead, NY
| reply to ptrowski
Companies like AT&T, Verizon, Sprint, etc can actually get some major fines for lying about coverage areas.
I don't know who specifically, but if you are listed as in a covered area and do not get service - call.
My boss' house was listed as covered. You could not get service at the end of his driveway. A couple calls to AT&T and they had a truck out there to do a site survey. The tech had no signal....surprise. 3 days later my boss' whole property was lit up. I know of two other people with similar situations. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by fcisler :Companies like AT&T, Verizon, Sprint, etc can actually get some major fines for lying about coverage areas. I don't know who specifically, but if you are listed as in a covered area and do not get service - call. My boss' house was listed as covered. You could not get service at the end of his driveway. A couple calls to AT&T and they had a truck out there to do a site survey. The tech had no signal....surprise. 3 days later my boss' whole property was lit up. I know of two other people with similar situations. They did mentioning doing a site survery and checking each tower. I wonder if that was what happened. |
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