chumly
join:2008-08-26
|  Can't hear support?
I don`t know if its my antique cell phone,Velcom's phone system or maybe just 30 years of mixing live music, but I have real difficulty hearing the support staff at Velcom.I find the person I am talking to is barely audible, but I can usually hear other support staff clearly in the background.There seems to be some kind of noise gating/delay which just adds to the confusion, my last attempt took several minutes for the tech to get my correct phone number as we kept "stepping on" each others conversation.Then the tech forgot to put me on hold when they went to check the account and I had to listen to another support call in the background, which I suppose is less annoying than having to listen to the "music on hold".
I am in Guelph and have not had cell reception issues since the late`90's and I don`t have audibility issues on other calls.
Anybody? |
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countaltec
join:2008-06-11
Mississauga, ON | I hear them clear enough when I call. No issues. What I really wonder is how come I get the same person whenever I have called Velcom. I guess they have a minimal after hours staff. |
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VelcomJohn
join:2008-08-20
1 edit | reply to chumly
Hey Chumly,
Recently our VOIP provider were having issue's on their end, such as packet loss.  Which caused really bad noise and delay on the line. So as far as I know everything is fine with your cell phone reception 
Regards,
John Black |
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chumly
join:2008-08-26 | Thanks for your post, but there has been no change to the phone system.I am still experiencing all the same issues I had before the move/upgrades.I just got off the phone with them and the delay and background noise is still a problem. |
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VelcomJohn
join:2008-08-20 | We are currently looking for a better VoIP provider.
Regards,
John Black |
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