Even more fun is signing up with a ISP other than Qwest.
As I sit, my ISP bill says I have the PFL deal, but my Qwest bill..well...
I even had a 20-minute 3-way call with the director of operations at my ISP and a clueless Qwest script-reader.
It got so silly that my ISP's guy in great frustration told me to hangup and he'd call me back after raising some hell.
And, he did. It got fixed.
But, Qwest still won't really help, and my bill from them shows a 'credit' for a 6 month promo. Huh?
What I wish is that Qwest would share better across departments. It's ludicrous that in a multi-billion dollar corp. billing has no clue what sales did, or if tech sees data from anybody.
Seriously, I know more about my service than THEY do.
It's a compartmented system to the extreme and customers are the ones that lose on its inefficiency.
My 9/11 Tribute..online since 9/14/01
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