z0ned2
join:2008-10-10
Rio Dell, CA
 ·Suddenlink
| reply to photog5555
Humboldt County - CAPPED
Yup. If you're like me and pay $60 a month just for internet to take advantage of the '8Mbit/sec' download speed... You just got capped, at 125Kbyte/sec down or 1000Kbit/sec.
It's interesting the response you get from phone support when you ask them if you've been capped, then state 'oh I have the tftp configuration file off the docsis compliant modem' as proof.
Wonder how long this will last. All I know is they lost my $60. I'd rather invest in a more expensive service which doesn't change the terms per their own pleasure. |
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photog5
join:2008-08-25
Hydesville, CA
·Suddenlink
2 edits | reply to photog5555
Re: problem
ya you have some nerve - lol crying - oh brother what are you a suddenlink tech? I clearly have no problem here at this end. I see the same ping and traceroute results from my machine and another hooked up about 20 miles away, they display the same problems at the same times, mostly its suddenlinks peering points, so they need to get on with just admitting that and quit trying to say hey unplug and plug again your modem.....
how do you know the problem is fixed ? You may even be the peering point tech for all I know - BUT NO THE PROBLEM IS NOT FIXED IF IT WERE I'd UPDATE THIS POST AND NOT BE HERE AT ALL! |
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photog5555
@suddenlink.net
| Instead of crying why don't have a tech come out and verify signal, a bad signal can cause slow speeds. And the problem with ping times was because of a routing problem which was fixed. Those happen all the time not just with Suddenlink but with Time Warner and others. |
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