Smith6612
Premium
join:2008-02-01
united state
 ·Dish Network
 ·Verizon Online DSL
·FrontierNet Intern..
| reply to matrix92502
Re: Need to switch between Interleave and FastPath? Part 2
Pretty much they're saying that would be something to run through Billing with. At the very minimum if they do manage to get 3Mbps working, ADSL2/ADSL2+ should come along with it.
There have been a few cases where I've seen in more rural areas where 3Mbps DSL cannot be given due to a lack of bandwidth in the area. Verizon, I haven't really seen this at all.
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"All your base are belong to me!" |
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cap1218
join:2008-03-01
Silver Spring, MD
| reply to Smith6612
Hello, after upgrading from 1Mbps to 3Mbps. Verizon removed fastpath. I'm wondering if it's safe to place fastpath again?
Transceiver Revision: 6.2.0.211
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 14.5 10.0
Line Attenuation (dB) 43.5 27.0
Transmit Power (dBm) 6.8 11.9
Thanks! |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| It's safe for the most part. The upstream is out of sync (it should be 864kbps) so before you make the switch back to FastPath, can you plug your modem into your NID if at all possible and see if the stats are better there? If not, it should be fine despite the slightly lower upload.
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"All your base are belong to me!" |
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cap1218
join:2008-03-01
Silver Spring, MD
| Thanks for the advice, Smith6612! Ok new stats from NID:
Transceiver Revision: 6.2.0.211
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 3360 832
Margin (dB) 15.5 10.0
Line Attenuation (dB) 43.5 27.0
Transmit Power (dBm) 6.8 11.8 |
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Smith6612
Premium
join:2008-02-01
united state | The upstream didn't change it all so it might just be a case with distance involved, but if you want to get FastPath you can get it.
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"All your base are belong to me!" |
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matrix92502
join:2006-01-29
Waldorf, MD
| I gave a call to the billing department...the discrepancies were hilarious. The first call i was told that i was eligible for an upgrade, but he told me to go to billing. They transferred me there, but the representative i got that time told me that i could not go above 1.5, and was pretty much told to swap to fios. Any explanation for this discrepancy? The lady didnt even tell me the basis as to how they determined whether or not i was eligible, and would like some insight..should i just give up?
P.S. updated trans stats..my margin seems to have suddenly improved a bit.
Transceiver Statistics
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Fast
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 16.0 18.0
Line Attenuation (dB) 55.5 31.5
Transmit Power (dBm) 16.1 11.9 |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| The billing department tends to get their info from the telephone side of Verizon. What they're probably seeing is your loop length (which is pretty long according to your attenuation) and based on that length, saying you cannot get it. Tech Support tends to be the side that can lean towards a higher speed given the margins hold up. See if you can get Billing to turn up the speed to 3Mbps with ADSL2+ in the mix.
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"All your base are belong to me!" |
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matrix92502
join:2006-01-29
Waldorf, MD
| These guys are total nutjobs, i ask them about a speed upgrade and talk about my transeiver stats and they are baffled. They even told me the only change i could make would be to fios...its asinine. They also told me im about 14,000 feet from the central office, should i pursue this lost cause any further? This customer support is really frustrating me... |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ | Face facts, a speed upgrade is not available to you. |
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matrix92502
join:2006-01-29
Waldorf, MD
| You dont sound too proactive about this..lol.
My gripe is with the quality of customer support. Whats explains your contrasting response with Smith6612's? Are you judging solely off attenuation numbers? Or are you just skimming my posts and jumping to dissent? What say you about my tech support rep's suggestion that it may be possible? |
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Jodokast96
R.I.P Bassman442
Premium
join:2005-11-23
Erial, NJ
·Verizon Online DSL
| Customer Support is what it is. It's been bad for a while and getting worse, so we know and suggest to avoid it as much as possible. Smith tends to be more optimistic than me when suggesting upgrades are possible. Yes, technically, it may work. That doesn't mean it will be given, and I can't blame Verizon here. While they don't always follow (what seems to be) their own guidelines, giving out speed upgrades that will drop margins below 10 is not a smart business move, and a potential headache for an already poor support staff. I've seen it many times over the years where someone somehow got a speed upgrade they really shouldn't have, and then scream at the world how bad Verizon is because something changed on the line, dropped the margin another dB or two, and now they can't maintain sync. There have been more complaints in the last year than in the rest of my time here from new customers with sync issues because they were provisioned a level or two higher than they should have ever been. |
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luigi1
join:2003-12-21
Rego Park, NY
1 edit | reply to Smith6612
Should I be getting a dl speed greater than 2.1 mbps? Upload speed is close to the max. According to Google Maps I am 1.2 miles from the CO. Thanks.
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 3360 864
Margin (dB) 10.5 11.0
Line Attenuation (dB) 51.5 30.0
Transmit Power (dBm) 18.3 11.8 |
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Smith6612
Premium
join:2008-02-01
united state
·Dish Network
·Verizon Online DSL
·FrontierNet Intern..
| With a line at that speed, you should get 2800kbps download, and at least 700kbps upload. Your line does seem to be pretty long given it's attenuation, so your wire must either be in bad shape, or you're hooked up to a remote or the wiring to the CO is not going the most direct path to you.
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"All your base are belong to me!" |
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luigi1
join:2003-12-21
Rego Park, NY | Smith6612, thanks. Right now I'm getting approx. 1000kbps dl and 700kbps ul. I've put up a post in the Verizon Direct forum. |
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Smith6612
Premium
join:2008-02-01
united state | What does a line quality test look like by the way? Verizon Direct might just need to move you onto another edge router if that's the problem.
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"All your base are belong to me!" |
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louis745
@verizon.net
| reply to Smith6612
can i switch to fastpath and speed upgrade to 7.1
Transceiver Revision: 7.2.3.0
Vendor ID Code: 4
Line Mode: G.DMT Mode
Data Path: Interleaved
Transceiver Information
DSL Speed (Kbits/Sec) 3360 800
Margin (dB) 15.0 10.0
Line Attenuation (dB) 38.0 22.0
Transmit Power (dBm) 9.1 11.9 |
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Smith6612
Premium
join:2008-02-01
united state | You can get FastPath on that line. 7.1Mbps will need ADSL2+ on that line however.
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"All your base are belong to me!" |
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luigi1
join:2003-12-21
Rego Park, NY | reply to Smith6612
Smith6612, here is a line quality test. My download speed is down to a crawl today:
»/linequality/nil/2581895 |
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Smith6612
Premium
join:2008-02-01
united state | Yeah, it's a typical issue of Packet Loss. Verizon Direct should be able to move you onto another router or onto another route.
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"All your base are belong to me!" |
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luigi1
join:2003-12-21
Rego Park, NY | reply to Smith6612
They said they put me on a different router but now it is actually worse. |
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