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Forums » Comcast 250GB Cap Goes Live October 1 » Update #2 from Karl
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Update #2 from Karl

said by Karl Bode See Profile :

Update 2: Thar she blows. Comcast spokesman Charlie Douglas directs my attention to their updated network management website, which confirms the October 1 cap launch. From the website:
250 GB/month is an extremely large amount of data, much more than a typical residential customer uses on a monthly basis. Currently, the median monthly data usage by our residential customers is approximately 2 - 3 GB. To put 250 GB of monthly usage in perspective, a customer would have to do any one of the following:

* Send 50 million emails (at 0.05 KB/email)
* Download 62,500 songs (at 4 MB/song)
* Download 125 standard-definition movies (at 2 GB/movie)
* Upload 25,000 hi-resolution digital photos (at 10 MB/photo)
Measuring your caps by e-mails sent is a little lame (though increasingly common). That said, 250GB is a generous cap, particularly when compared to the 5-40GB caps being considered by companies like Time Warner Cable and Frontier. It's good that customers will no longer have to guess how much usage constitutes gluttony, and it's great to see that Comcast left the overage fee concept on the cutting room floor (for now). The site says that Comcast customers should see notification in their bills shortly.

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4 edits

Re: Update #2 from Karl

From »www.comcast.net/terms/network/amendment/

Today, we're announcing that beginning on October 1, 2008, we will amend our Acceptable Use Policy (AUP) available at »www.comcast.net/terms/use/ and establish a specific monthly data usage threshold of 250 GB/month per account for all residential customers.
So it's usage. This includes uploading and downloading.

This is the same system we have in place today. The only difference is that we will now provide a limit by which a customer may be contacted. As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily.
So
•No way for users to monitor their own usage, but
•If you do go over, they'll notify you and give you a chance to fix it.

These sentences, "As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use," pretty much suggests that nothing at all has changed -- that 250 GB isn't actually the real threshold but it's whatever they consider "the top users." (Aren't there recent press quotes about something involving half of one percent?)

(It's a odd business when being someone's "top user" means you're going to get punished.)

What happens next is based on whether Comcast's positioning is good and if it behaves like it says it will behave. If people see this announcement in the way that I think Comcast is intending it, then they won't shy away from bandwidth-heavy uses. Time will tell.

Net, net -- 250 GB/mo == 750 Kbps -- I can't get excited about that when the service is sold at 50, 16, 8, and 6 Mbps (or 10 to 100 times faster than 750 Kbps). That said, 250 GB is probably a useful number for consumers to make comparisons. It needs to be disclosed in the offers for service, and it probably should be incorporated directly in to the main agreement instead of being an admendment to a document that is referred to from it. I would also hope that Comcast increases this cap annually so that it doesn't end up being a cap on our future growth and innovation.

I especially like that it sends a "raise the bar" message to other providers. Comcast has a cap that is 12 times higher than Beaumont Texas's normal subscribers have! That's indefensible -- be you Roadrunner or Coyote.

Although no cap is what consumers actually want, and I challenge Comcast to work toward attaining that. But if you can't give them that, then giving them an honest and useful one works for me. Let's hope it is both.

edit: 250 GB/mo == 500750 Kbps
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kadar
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This is the same system we have in place today. The only difference is that we will now provide a limit by which a customer may be contacted. As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily.
So which is it?
Either they will or whether they may contact you...
Sounds to me like some may not get any notice at all.


Also,
Contacting you a month and half after the "abuse" has occurred has been too late according to many posters in the forum.
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Re: Update #2 from Karl

said by kadar See Profile :

Sounds to me like some may not get any notice at all.


Also,
Contacting you a month and half after the "abuse" has occurred has been too late according to many posters in the forum.
Like Comcast said, the only thing that changed is that now we have a number.
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1 edit

Also have a NEW Acceptaple Use Policy document

»downloads.comcast.net/docs/Comca···licy.pdf

Basically, if Comcast wants to drop you, this AUP gives them about 50 different ways for them to do that, no matter how you use the service.

It also includes the new 250GB wordings.

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said by kadar See Profile :

This is the same system we have in place today. The only difference is that we will now provide a limit by which a customer may be contacted. As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily.
So which is it?
Either they will or whether they may contact you...
Sounds to me like some may not get any notice at all.


Also,
Contacting you a month and half after the "abuse" has occurred has been too late according to many posters in the forum.
They published this Q&A to answer some of the questions:

»help.comcast.net/content/faq/Fre···xceeding

What will happen if a customer exceeds 250 GB of data usage in a month?

The vast majority - more than 99% - of Comcast customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If a customer exceeds more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, he or she may receive a call from Comcast's Customer Security Assurance ("CSA") group to notify them of excessive use. At that time, Comcast will tell the customer exactly how much data per month he or she had used.

If a customer surpasses 250 GB and is one of the top users of the service for a second time within a six-month timeframe, his or her service will be subject to termination for one year.
After the one year period expires, the customer may resume service by subscribing to a service plan appropriate to his or her needs.

Will all customers who exceed 250 GB of data usage in a month be identified as excessive users?

Yes, Comcast is setting 250 GB as the residential data usage threshold for excessive use. Customers who exceed 250 GB and are among the top users of Comcast's high-speed Internet service may get contacted by Comcast about their excessive use.

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Re: Update #2 from Karl

Buhahaha this makes me giggle on the inside. All comcast is doing is stating that the hidden caps aren't hidden. They wont kick anyone in an area that has DSL/fiber, simply because once they kick them then they lose a customer forever to the competition. That is like 2 all you can eat buffets next to each other, both serve the same food but one is a little faster at it. People in buffet A are kicked out because the owner claims they ate too much food...so they go down the street to buffet B where they don't have a limit (and serve the same food...if not better and cheaper) but just a little slower at getting it out on the serving tables. So, now people in buffet B have friends in buffet A...so people migrate from buffet A to buffet B. Whops, now buffet A can't pay for the food and goes out of business.

I guess comcast doesn't have a crystal ball in their offices to see what toles their actions will take on the company in the future....
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