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TKJunkMail
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2 edits

Comcast has new Acceptable Use Policy besides the 250GB cap

Comcast has also rolled out a NEW AUP besides instituting a 250 GB cap.

»downloads.comcast.net/docs/Comca···licy.pdf

Basically, if Comcast wants to drop you, this AUP gives them about 50 different ways for them to do that, no matter how you use the service.

It also includes the new 250GB wordings.

Mod Note: Recent Forum History on the bandwidth limitations: »Comcast High Speed Internet FAQ »Does Comcast have bandwidth use limits?

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Rick
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

Sounds fair to me. 250 gigs is very generous given the numbers we've seen from talk of other providers.

I would also point out that the new terms say that violators could be asked to "move to a commerical service".
Many have wondered on this forum whether Comcasts caps on their business connections are as restrictive in terms of caps. That would seem to answer that and would seem to suggest that people who wanted more than the 250 gig caps could simply move to a business connection if available to them.

Lastly, I do think it's important that Comcast make available to customers a bandwidth meter of some sort that will be the official measurement tool. While most will not come close to the 250 gig caps..those who do will have a legitimate complaint if that isn't provided I think.
You can't ask for people to now have a fixed cap and number they must go by..and no way to gauge where they stand in relation to it.

Other than that..it all sounds fair to me.
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TKJunkMail
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1 edit

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by Rick See Profile :

Lastly, I do think it's important that Comcast make available to customers a bandwidth meter of some sort that will be the official measurement tool.
That isn't in the works. At least for now.

»help.comcast.net/content/faq/Fre···tracking
How does Comcast help its customers track their usage so they can avoid exceeding the limit?

There are many online tools customers can download and use to measure their consumption. Customers can find such tools by simply doing a Web search - for example, a search for "bandwidth meter" will provide some options. Customers using multiple PCs should just be aware that they will need to measure and combine their total monthly usage in order to identify the data usage for their entire account.
If you are a WINDOWS user, you can use the FREE Netlimeter 2 Monitor to do this. Put on each PC and total the numbers.
»www.netlimiter.com/download.php

And some home routers have bandwidth monitors built in - which would be more accurate and easier to use in a multiple computer household.

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Rick
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

IMHO..they need to put it in the works so there's an official reading that will be there to arbitrate any disputes.
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newview
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said by TKJunkMail See Profile :

If you are a WINDOWS user, you can use the FREE Netlimeter 2 Monitor to do this. Put on each PC and total the numbers.
»www.netlimiter.com/download.php
Please advise as how to install this on my DirecTV HR21-200 DVR which I use to download VOD content via my Comcast HSI.
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said by Rick See Profile :

Sounds fair to me. 250 gigs is very generous given the numbers we've seen from talk of other providers.

I would also point out that the new terms say that violators could be asked to "move to a commerical service".
Many have wondered on this forum whether Comcasts caps on their business connections are as restrictive in terms of caps. That would seem to answer that and would seem to suggest that people who wanted more than the 250 gig caps could simply move to a business connection if available to them.

Lastly, I do think it's important that Comcast make available to customers a bandwidth meter of some sort that will be the official measurement tool. While most will not come close to the 250 gig caps..those who do will have a legitimate complaint if that isn't provided I think.
You can't ask for people to now have a fixed cap and number they must go by..and no way to gauge where they stand in relation to it.

Other than that..it all sounds fair to me.
This isn't "generous". It is better than what the other providers offer. So, compared to garbage, it is better.

Also, "could" be asked to move to a commercial service is very misleading:

1. I did ask to move to a business class service and was refused.

2. Business and commercial are two very different services, especially in price. So when saying to move to commercial, most people would think business, while commercial is very expensive and they probably could not afford.
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sturmvogel
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said by Rick See Profile :

Sounds fair to me. 250 gigs is very generous given the numbers we've seen from talk of other providers.

I would also point out that the new terms say that violators could be asked to "move to a commerical service".
Many have wondered on this forum whether Comcasts caps on their business connections are as restrictive in terms of caps. That would seem to answer that and would seem to suggest that people who wanted more than the 250 gig caps could simply move to a business connection if available to them.

Lastly, I do think it's important that Comcast make available to customers a bandwidth meter of some sort that will be the official measurement tool. While most will not come close to the 250 gig caps..those who do will have a legitimate complaint if that isn't provided I think.
You can't ask for people to now have a fixed cap and number they must go by..and no way to gauge where they stand in relation to it.

Other than that..it all sounds fair to me.
It seems to me that you use commercial and business as interchangeable terms. In CC's world they are vastly different things.

Maybe then it would not sound that fair to you.
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76352653

join:2008-07-06
Newark, DE
Yeah Comcast, only took 7 years for a definition.
AVonGauss
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I am still neutral on the bandwidth cap issue in general, but if there is going to be a bandwidth cap, there needs to be an official record that is user accessible. It doesn't need to be in real-time, but it should reflect activity within 24 hours of the activity occurring.

The analogy I would use for comparison is your cellular company gives you (xx) minutes per month for a plan or tier, but you can't find out how many minutes you've used for the month. Seems kind of silly, no?

Hopefully this will be addressed before the official roll-out begins.

sturmvogel
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by AVonGauss See Profile :

I am still neutral on the bandwidth cap issue in general, but if there is going to be a bandwidth cap, there needs to be an official record that is user accessible. It doesn't need to be in real-time, but it should reflect activity within 24 hours of the activity occurring.

The analogy I would use for comparison is your cellular company gives you (xx) minutes per month for a plan or tier, but you can't find out how many minutes you've used for the month. Seems kind of silly, no?

Hopefully this will be addressed before the official roll-out begins.
I totally agree with you. In my opinion CC is trying to get out of the FCC order with as little work as possible and as liitle transparency and use to the subscriber as they could get away with. Nothing new here in my experience.
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Rob
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·Comcast


1 edit
Comcast definitely needs to establish a tool that allows members to view up-to-date bandwidth usage as seen in the eyes of Comcast.

Yes, there are programs out there, and even firmwares (I use Tomato firmware that records all bandwidth usage).

But customers need to be kept abreast of their current usage as seen in the eyes of Comcast so they can adjust their surfing habits so they do not hit the caps.
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sturmvogel
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

Well said.

dar2

@comcast.net
Will bit torrent throttling still be in place?

dr

TKJunkMail
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1 edit

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by dar2 :

Will bit torrent throttling still be in place?

dr
From what I read before, the FCC gave Comcast till 12/31/2008 to end it. So there are no guarantees when Comcast will stop that before year end.

And there is no new info in today's announcements on P2P throttling.
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beerbum
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said by dar2 :

Will bit torrent throttling still be in place?

dr
yep.. use more than 250 gig in a month and your connection could be throttled - to zero.


Cabal
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Boston, MA

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by beerbum See Profile :

said by dar2 :

Will bit torrent throttling still be in place?

dr
yep.. use more than 250 gig in a month and your connection could be throttled - to zero.


I think you need to do more reading.

»Comcast 250GB Cap Goes Live October 1
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beerbum
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by Cabal See Profile :

said by beerbum See Profile :

ep.. use more than 250 gig in a month and your connection could be throttled - to zero.


I think you need to do more reading.

»Comcast 250GB Cap Goes Live October 1
please explain where my statement is wrong?

per »www.comcast.net/terms/network/amendment/

Today, we're announcing that beginning on October 1, 2008, we will amend our Acceptable Use Policy (AUP) available at »www.comcast.net/terms/use/ and establish a specific monthly data usage threshold of 250 GB/month per account for all residential customers.

according to this, exceeding 250GB per month is a violation of the AUP - you can have your connection terminated for violating the Comcast AUP, therefore if one exceeds 25pGB in a month they can expect the possibility their connection speed will be throttled to zero.

ncherry
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Monroe Township, NJ
·Comcast

Wow 250GBytes (after all GB is giga-bytes not Gb - Giga-bits)! :-/

I take it this is really giga-bits so I'll stop pretending that it's giga-bytes now.

Notice that it lacks the listing of tools that Comcast will supply to say how much Comcast actually sees as your usage. I'm not happy with that. Either way I'll get a new image of OpenWRT or Tomato for my WRT54G so I can figure out how much traffic I think I'm running. I doubt my normal usage will exceed the 250Gb usage. I do send a lot of updates for my web pages but they're just web pages. Maybe I'll be able to compress them (need to look into that again).

TKJunkMail
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by ncherry See Profile :

Wow 250GBytes (after all GB is giga-bytes not Gb - Giga-bits)! :-/

I take it this is really giga-bits so I'll stop pretending that it's giga-bytes now.
Well you would be taking it wrong. It is 250 GigaBYTES and not gigabits. In network terminology gigabits is used to measure speed and GIGABYTES is used to measure volume.
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by TKJunkMail See Profile :

said by ncherry See Profile :

Wow 250GBytes (after all GB is giga-bytes not Gb - Giga-bits)! :-/

I take it this is really giga-bits so I'll stop pretending that it's giga-bytes now.
Well you would be taking it wrong. It is 250 GigaBYTES and not gigabits. In network terminology gigabits is used to measure speed and GIGABYTES is used to measure volume.
You are quite correct, I got it very wrong. In my work I deal with bits and bits per sec (I do a lot of throughput testing). Sorry about that. Even my WRT54G shows bytes. Man did I ever get that wrong.

Thanks!

ncherry
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There is one thing I'm not seeing (so far) and that is what exactly is "establish a specific monthly data usage threshold of 250 GB/month per account for all residential customers"? Is this the download usage, the upload usage or both? I suspect both.

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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by ncherry See Profile :

There is one thing I'm not seeing (so far) and that is what exactly is "establish a specific monthly data usage threshold of 250 GB/month per account for all residential customers"? Is this the download usage, the upload usage or both? I suspect both.
They don't spell it out, but my take is that by using the term USAGE, it is a combined upload and download.
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Comcast seriously needs a usage monitor of their own. I'd go so far as to say they have to. Otherwise they're brewing up a shitstorm for themselves.

Not very many home routers have a meter, though that will probably change as more ISPs go down the cap/metered billing path. Meters on individual computers in a LAN are next to useless - I've only seen two that separate LAN and WAN traffic, neither of which are free. And even then you'd have to have it on every PC AND then add up the totals? Gimme a break, that's ridiculous.
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by sivran See Profile :

Comcast seriously needs a usage monitor of their own. I'd go so far as to say they have to.
With a hard cap that is publicized, now it becomes a legal "benchmark" if you will. When it was fuzzy, Comcast could keep playing the "significant impact" issues. Now, I think they've opened themselves up to lawsuits unless they find a simple way for the subscriber to confirm that month's usage. And given the prevailing public "discord" with Comcast/Verizon/Name-your-ISP, I think Comcast would be hard-pressed to find a sympathetic judge/jury.

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said by sivran See Profile :

Comcast seriously needs a usage monitor of their own. I'd go so far as to say they have to. Otherwise they're brewing up a shitstorm for themselves.

Not very many home routers have a meter, though that will probably change as more ISPs go down the cap/metered billing path. Meters on individual computers in a LAN are next to useless - I've only seen two that separate LAN and WAN traffic, neither of which are free. And even then you'd have to have it on every PC AND then add up the totals? Gimme a break, that's ridiculous.
While I don't use Comcast, I agree with you 100%.
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captblaze

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once again the consumer is taking it up the pipe because big business wants to make share holders happy. when comcast was trying to hook consumers on broadband the sky was the limit, but now that bandwidth is expensive (hasn't it always been?) what once was "unlimited" is now unlimited with a cap...

wouldn't it be wonderful if the consumer could make changes to the TOS just like comcast does? seeing as the consumers choice is limited to only a scarce few (if any) options and comcast is only interested in the happiness of share holders maybe it is time for the consumers to show comcast that regardless of how wonderful life is with broadband, without the consumers backing comcast is nothing...

with all that being said i am sure i will get a few people who will defend comcast with the usual "that is what capitalism is all about" rhetoric, my position is not anti-capitalism... it is enough is enough...
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Spawne32

join:2007-03-20
Blackwood, NJ
looks like ill be dropping comcast for verizon fios at the first chance i get
nhgames1010

join:2004-12-01
Lake Worth, FL
Did comcast have a 250gb cap all this time and they are now just announcing it? Because if i never went over 250gb all this time im fine with this cap..
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comcastgoodidea

@fsu.edu

Comcast used to send letters about high use for people using around 90 GB a few years ago, so this is a bit more. It is good that the cap is clear, rather than vague. It is better that they ask people using more than 250 GB to upgrade to business service instead of Time Warner's ideas of selling bandwidth at a 1000% markup.

tjubb
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1 edit
I may be reading more into this than is necessary, but based on what I read on page 7 of the AUP pdf, it seems that even if you are below the 250gb threshold AND have a negative impact on the "Service" than you can also get the disconnect. Anyone else getting that from the AUP?

If that's not the case then just use 249gb of bandwidth each month and your abiding by the new policy, right?

BTW, many of you inquiring about a monitor. I use a 3rd party firmware "Tomato" on my Buffalo WHR-HP-G54 router which has a slick bandwidth monitor. I can check my usage for any day, week, month as well as a real-time graph. Most of us BB geeks know about it but maybe some of you don't

rolfp

join:2001-09-12
Oakland, CA

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

Yes, there's a lot of 'at the sole discretion of Comcast' on page 7 that would seem to provide for unspecified conditions of harm to the Service that might result in account termination or other remedy.
dscrap

join:2006-12-13
Vineland, NJ


1 edit
How will the cap affect people that have Comcast phone service as well as cable TV (On-Demand)? Do those services also use bandwidth? Will the cap be just DL bandwidth or UL as well? I am not happy about the cap, but I can understand why Comcast would do this.

The biggest complaint or concern that I have would be the fact that Comcast needs to give customers the availability to check their usage and maybe even email it to themselves either as an alert or just a reminder. If Comcast is going to cap the service, they need to allow us to check it. Without doing so will just let them say whatever they want to say as usual.

I received an abuse call a few years ago and I spoke to a few different people that all gave me a different amount of bandwidth usage. The highest being 330 GB and lowest was I think 210 GB in a month. If I had known about the cap and had the ability to check it, I would have changed my usage habits to remain under the cap. Nothing ever happened after receiving the call, but I definitely feel that a usage monitor is required and should be provide by Comcast.
matrixvidpro

join:2006-09-05
Streamwood, IL

Comcast will count bandwidth for VOIP as well. 250GB seems large but with downloadable high def on the horizon this would be around 10 movies maybe 20 compressed (true 1080p).

I won't even get into if you are an xbox live player, or download your favorite tv shows, etc....

I have been over 250 for quite awhile - never heard a peep. But my bandwidth has definitely been lowered --

The funniest thing about it is they are going to start offering 50-120 MB download speeds... With those speeds they obviously don't have bandwidth issues...

Is it just a way to end up making more coin?
dscrap

join:2006-12-13
Vineland, NJ

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

LOL... Maybe they should include how many unwanted advertisements we get while surfing the web. Maybe they should include how many spam emails we get for watches, viagra, and foreign lotteries... If I didn't receive all the unwanted crap then I would never go over the cap... Just a thought.

netcool

@comcast.net

said by matrixvidpro See Profile :



Is it just a way to end up making more coin?
Since they haven't announced overage charges as of yet I doubt its a ploy to make more money. It may however save them money in the long run, which is just as desirable to most investors.

trent25

join:2005-11-28
Philadelphia, PA


2 edits
Comcast should definitely have a page where one can check his usage. They had one for the 2GB/month newsgroup access, so why not have something similar for total monthly traffic usage with an email warning system when you hit say 200GB.

I thought the whole idea behind the changes was about Comcast being more transparent about their network management. How is it transparent if they don't show me how much bandwidth they're clocking on my account. The whole idea that I can measure for myself is pure BS. What if I go beyond 250GB according to Comcast and when they disconnect me I protest that according to my software I am still under 250GB ... will they take my word? ... HELL NO!
apexi350z

join:2008-06-23
Sugar Land, TX

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by trent25 See Profile :

Comcast should definitely have a page where one can check his usage. They had one for the 2GB/month newsgroup access, so why not have something similar for total monthly traffic usage with an email warning system when you hit say 200GB.
They definitely have a tracking system, the question is, will it be available to the public.

Sort of like my cell phone usage tracking would be nice.

CUBS_FAN
Next Year Again..

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·Comcast
·Vonage

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

Vonage by default uses somewhere in the 90's Kb/s of upload bandwidth and can be lowered using the bandwidth saver option. I wonder what it uses on the download side? I never noticed a drop while performing speed tests but do see a significant drop on uploads while someone is on the phone.

sivran
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by CUBS_FAN See Profile :

Vonage by default uses somewhere in the 90's Kb/s of upload bandwidth and can be lowered using the bandwidth saver option. I wonder what it uses on the download side? I never noticed a drop while performing speed tests but do see a significant drop on uploads while someone is on the phone.
You used a lowercase b, so I am assuming you meant kilobits there...

90 kilobytes would put Vonage out of reach of a large percentage of the market.
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Once again, I wonder what the point of having Blast is. At this point, it's like driving 300mph... into a wall.

dadkins
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·Comcast

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by gabeman See Profile :

Once again, I wonder what the point of having Blast is. At this point, it's like driving 300mph... into a wall.
Blast on Comcast HSI(a residential service) is for seeing a new ____ file and getting it at 16mbps+ if the server can push it.
It is *NOT* for lighting up your newsgroup download queue 24/7.

I do my fair share at downloading... stuff - I have yet to go over 40GB per month.
According to what they want us to believe, 2-5GB is the average user - that makes me(@~35GB per month) a *hog*.

So, if I am a hog @ 35GB, what does that make people that are complaining about 250GB?

Y'all just need to be glad they didn't pull a Rogers on *us* with a 60GB cap!

Happy Downloading!
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Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by dadkins See Profile :

Blast on Comcast HSI(a residential service) is for seeing a new ____ file and getting it at 16mbps+ if the server can push it.
It is *NOT* for lighting up your newsgroup download queue 24/7.

I do my fair share at downloading... stuff - I have yet to go over 40GB per month.
According to what they want us to believe, 2-5GB is the average user - that makes me(@~35GB per month) a *hog*.

So, if I am a hog @ 35GB, what does that make people that are complaining about 250GB?

Y'all just need to be glad they didn't pull a Rogers on *us* with a 60GB cap!

Happy Downloading!
That's one way of looking at it... another is that I want to download twice as much in the same amount of time (you're looking at it as downloading the same amount in 1/2 the time).

dadkins
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join:2003-09-26
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·Comcast

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

Good luck with that!
Comcast sells speed, not volume.
I'm ok with this.
I have no want or need to try and build a DVD collection via downloads.

I get movies in XviD @ 700MB each. This cap is irrelevent to me!
--
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sturmvogel
Obama '08

join:2008-02-07
Houston, TX


3 edits

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

said by dadkins See Profile :

Good luck with that!
Comcast sells speed, not volume.
I'm ok with this.
I have no want or need to try and build a DVD collection via downloads.

I get movies in XviD @ 700MB each. This cap is irrelevent to me!
The fact that you are content with what you have is great for you and I am glad for your happiness.

However, the ones that drive progress are those that always try to get or devise something better. Otherwise, you would mail us envelopes with thoughts written on your mechanical typewritter while discussing weight of books limitation carried along caravans of donkeys instead of using the Internet today.

Somehow the argument that if it is ok for you we all should be happy with that is fine while if some of us want something better or more honest we are somehow wrong.

Just my opinion, of course.

I am fine with the cap, although I get also LEGAL Xvid and WMV. But it must be governed by a customer verifiable meter, not what CC says because that as seen by the FCC is not always trustworthy.
--
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dadkins
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1 edit

Re: Comcast has new Acceptable Use Policy besides the 250GB cap

I stated that *I* am ok with these new "limitations".
No were did I say anyone was wrong.
Since you bring it up though, anyone who thinks they can treat a residential service like a business/enterprise level internet connection is in-fact wrong.

If anyone wants to saturate a internet connection to the levels some think is ok, go pay for one!
You want something better? Go get one!
It isn't going to be ~$50 per month.

I'm happy because, I understand that a residential connection *IS* a residential connection and I use it as so.
My connection is... well, ask anyone what my connection is like.

--
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comcasting

@comcast.net

I also hope and suggest they implement an online Bandwidth usage meter that's accessible through the comcast account page.

I don't know how they mesaure the noise and overhead, but I got a warning a couple years ago. At that time, they quoted me a figure that was definitely at least 2x - 3x more than my actual usage according to my own logs.

I didn't argue about the wildly inaccurate number they gave me, since it was just a warning. But it leads me to believe that their meter will read much higher than a local PC or router meter.

From my past experience, I would say you should cut that cap figure in half or one-third (in terms of file size/local bandwidth meter reading) to stay safe, at least until they start listing your usage in your account.

GlobalMind
Domino Dude, POWER Systems Guy
Premium
join:2001-10-29
Hollywood, FL

quote:
violate the rules, regulations, or policies applicable to any network, server, computer database, or Web site that you access
LOL love that one. Ok so if a site "bans" deep linking and you do Comcast can kick you off the service. LOL

Talk about covering your bases. Guess I can't be too surprised though.

And how exactly would an IP address not "adhere(s) to the dynamic host conifguration protocol?"
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