| reply to kadar
Re: Update #2 from Karl said by kadar:This is the same system we have in place today. The only difference is that we will now provide a limit by which a customer may be contacted. As part of our pre-existing policy, we will continue to contact the top users of our high-speed Internet service and ask them to curb their usage. If a customer uses more than 250 GB and is one of the top users of our service, he or she may be contacted by Comcast to notify them of excessive use. At that time, we'll tell them exactly how much data per month they had used. We know from experience the vast majority of customers we ask to curb usage do so voluntarily. So which is it? Either they will or whether they may contact you... Sounds to me like some may not get any notice at all.  Also, Contacting you a month and half after the "abuse" has occurred has been too late according to many posters in the forum. They published this Q&A to answer some of the questions:
»help.comcast.net/content/faq/Fre···xceeding
What will happen if a customer exceeds 250 GB of data usage in a month?
The vast majority - more than 99% - of Comcast customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If a customer exceeds more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, he or she may receive a call from Comcast's Customer Security Assurance ("CSA") group to notify them of excessive use. At that time, Comcast will tell the customer exactly how much data per month he or she had used.
If a customer surpasses 250 GB and is one of the top users of the service for a second time within a six-month timeframe, his or her service will be subject to termination for one year. After the one year period expires, the customer may resume service by subscribing to a service plan appropriate to his or her needs.
Will all customers who exceed 250 GB of data usage in a month be identified as excessive users?
Yes, Comcast is setting 250 GB as the residential data usage threshold for excessive use. Customers who exceed 250 GB and are among the top users of Comcast's high-speed Internet service may get contacted by Comcast about their excessive use.
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| Buhahaha this makes me giggle on the inside. All comcast is doing is stating that the hidden caps aren't hidden. They wont kick anyone in an area that has DSL/fiber, simply because once they kick them then they lose a customer forever to the competition. That is like 2 all you can eat buffets next to each other, both serve the same food but one is a little faster at it. People in buffet A are kicked out because the owner claims they ate too much food...so they go down the street to buffet B where they don't have a limit (and serve the same food...if not better and cheaper) but just a little slower at getting it out on the serving tables. So, now people in buffet B have friends in buffet A...so people migrate from buffet A to buffet B. Whops, now buffet A can't pay for the food and goes out of business.
I guess comcast doesn't have a crystal ball in their offices to see what toles their actions will take on the company in the future.... |
