[TWC] Time Warner offers 6Mb/s @ 14.95, only received 700Kb/s
I would be curious if this has occurred to anyone else, or is just an isolated incident.
As a current TWC television customer in Queens NY, a Time Warner marketer solicited me via phone. He offered an amazing deal of 6 meg Internet service for $14.95 the first year, and $19.99 the second year. There would be no contract, and I could cancel at any time. This person implicitly stated it would be twice faster than my current Verizon DSL connection. This specific information regarding speed and price was repeated a few times throughout the conversation. I was told this special offer was meant for previous Time Warner cable Internet customers. The conversion was recorded for quality assurance purposes, with the information verified by a second party, which is standard practice.
I assumed with FIOS television entering the marketplace this month they were finally getting competitive. Well, I figured wrong.
The only accurate part of the offer was the base price of $14.95. Otherwise, it appears the actual speeds are part of their 'Road Runner Intro' package, or a paltry 700Kb/s down. This is the same price as Verizon's slow speed plan, except Verizon also includes a wireless router. Time Warner would charge extra for a router/modem combination.
Of course, I called Time Warner to complain about being signed under false pretenses. They feigned ignorance, and eventually try to offer me $39.95 for 10Mb/s, which would be three times faster than DSL. *I'm currently paying $29.95 for 3Mb/s with Verizon DSL.* Whether this exchange and offer was by design, as some sort of bait and switch, or the product of an honest technical confusion and/or poor training, I don't know. However, I do know: there's a huge difference between 6Mb/s and 600Kb/s, and that some companies have no problem employing unscrupulous tactics to sign up new customers.
I then spoke with a supervisor and requested she listen back to recordings to verify what was offered to me. In the meantime, I have cancelled the service, and now have a second appointment for them to pick up their modem. They wasted: my time, the technicians time, and Time Warner's own time and resources. I guess the lesson learned here is to always get everything in writing.
Re: [TWC] Time Warner offers 6Mb/s @ 14.95, only received 700Kb/
How are you measuring your speed?
6 Mbit/s = 6144 Kbit/s = 768 Kbyte/s.
Since there is some overhead on both cable protocols and TCP/IP, if you are able to download at around 700 Kbyte/s, you are getting what you pay for.
If it is 700 Kbit/s however, there is a problem. Try a speedtest from this site (under tools) - it measures speed in kbit/s. Anything higher then 5500 kbit/s should be considered "good".
|reply to joseph49850 |
That price is ridiculously low, even for cable.
That definitely sounds like what they call the "basic" speed tier, which is 768/128 I believe. Basic is always really really cheap.
Standard in some areas is 10/1 or 7/512, or 6/512 as well. And prices for that is in the 34.95-39.99 range.
If you were indeed signed up for the 6 Mbit connection, you should have called to find out if you were provisioned correctly. Sometimes all it takes is a phone call to verify that, and that would be the end of that.
It sucks when you feel like you got baited and switched, but yeah, it does seem like poor training.
Standard service in Nyc is 10/512
Time Warner is simply used to having a monopoly in my area. Especially with increasingly fierce competition from Verizon FIOS internet/television/phone/, I could easily see pricing drops and/or special offers made for certain customers. I would hope both companies realize they no longer can take long-standing customers for granted, or it will bite them in their bottom-line.
Don't get me wrong. I'm definitely placing the onus on myself. I wasn't aware of their actual pricing tier. Although, how many providers offer plans in Mbit speeds, usually it's assumed to be Mb/s. But the real clincher is stating it would be twice faster than DSL. That would mean either 1.5Mb/s or 6Mb/s. This is definitely the hardest part to reconcile. I'm just going to scratch it up to a misunderstanding. I certainly don't have the time to call the FTC or BBB.
BTW, I tested the connection again using the DSL Reports Flash applet... Speakeasy in NY, around 2miles away. I'm getting 709Kbps down/132Kbps up with 18ms latentcy.
That's approximately 1/4th the speed of my current Verizon DSL connection of 2789 Kb/s down/680 Kb/s up.
|reply to joseph49850 |
RR Lite in Rochester is 768/128 for $14.95 a month for a year and then it goes to $19.95. RR Basic is 1.5/256 and that is $25.90 a month with no introductory price. Regular RR is 10/384 here for $29.95 a month for a year and then $39.95 (provided you have cable TV) . RR Turbo is 15/1 and I think that it is $49.95 a month.
As far as your bad experience ? You got a misinformed CSR. That sucks.
Those base prices are a lot more negotiable than most realize though. Anyone who has ever called a retention department knows what I mean. I had also initially signed up for Verizon DSL 3/768 for $16 per month, after rebate. That probably even a better deal. I've also since renegotiated my contract once for a fairly significant savings.
And just to reiterate, I didn't call them; they solicited me, called back twice in fact. Too bad I didn't also record the conversation.
|reply to joseph49850 |
Have you tried a speed test other than from this site? I find that BBR speed tests don't work well at all, and generally report a MUCH (ex: 80%) lower speed than I'm actually getting.
Try speedtest.net and speakeasy.net/speedtest.