said by netcool :
How much did you download?
I'm not denying that people get kicked off, again I just don't think 14,000 people are getting "the call" each year. Most of the evidence we have is anecdotal and comes from a very vocal minority.
Logically why would you want to waste resources on non-issues (i.e people using lots of bandwidth but NOT adversely affecting the system?) To get bad PR, make sure you hire extra people to handle all the abuse calls? I suppose it could be true but I have to think Comcast is just trying to protect its bottom line.
It's 14,000 per MONTH. They told me the lists and calls are monthly, at the percentages quoted often. Comcast is trying to avoid getting their infrastructure into the 21st Century, and they don't want people streaming movies and everything else that would hurt their own business. My total was a little north of 250. In the AUP it says they can do this if you are harming your neighbors (paraphrasing). They admitted I was not and they had zero complaints.