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Doris OSullivan
@verizon.net
| hearing on other end
I have verizon, so they sent me the magicjack and I got my information a day before explaining what I needed to do.
I had my phone wired wrong, they only show you how to plug in your magicjack, anyway I got help and did it right, I was getting a lot of noise!
I called a friend that couldn't hear me, so back to the tech, He told me to go into the task manager and look for utses,newit setup, magicjack and loader, find one of them and delete it, so I did, (magicjack).Then he told me to do something, I can't recall, but it brought up microsoft outlook add-ins, I went looking for it and I came up on one and opened it, it told me not to get into it, that it
didn't work and made more of a problem than help, I lost the tech and my saved e-mail, with verizon you put your saved e-mail into a folder and you delete I guess anything like magicjack and you lose that folder and all other e-mail, even thought you put it in a folder.
So now I'm trying to find a way to get in touch with them, they don't give you any information on how to contact them except for accounting. Everything is done except no one can hardly hear me, it really upsets me because they don't give out information to contact them or a tech. If there is anyone out there that can help me I would really a happy camper. Doris | |
iansltx
join:2007-02-19
Golden, CO | I'd post in the MagicJack forum if I were you. I have't had that problem (300+ minutes of solid calls now) so I don't know how to answer... | |
KBD
@bellsouth.net
| reply to Doris OSullivan
In searching for a way to call a real person at magicJack, I came across a site that had a lot of unhappy customers' complaints, and an e-mail address from one guy who said that sending this person a message would certainly get results. I did, and the next time I checked my messages (same day), a manager from mJ tech support had responded. I corresponded with him several times by e-mail, and we got our magicJack kinks resolved. His name was Richard, & his address was:
Rikard.Bone@ymaxcorp.com
I was well pleased with his help, and hope he can help you, as well.
KBD
Cowbabyhome@aol.com | |
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