Steamboat Springs, CO
reply to Eak the Cat
Re: Qwest Price for Life Terms Changed? Good to know that you got to the desired result. This is further evidence that even with very large companies, everything still revolves around individual people.
On a macro level (this is true with almost all companies including Qwest), it boggles my mind that the person closest to the revenue -- the customer service rep -- receives the lowest pay, the least training, and the thus the least amount of respect in the organization. Yet it's the customer rep with the best ability to sabotage all the amazing network technology and all the high priced marketing efforts.