http://www.dslreports.com/forum/r21041448 en Wed, 11 Nov 2009 06:55:03 EDT Wed, 11 Nov 2009 06:55:03 EDT http://www.dslreports.com/forum/remark,21092155 Defiance82 :
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Programming is like sex. One mistake - endless support.
www.bransonwestweather.com]]> http://www.dslreports.com/forum/remark,21092155 Thu, 11 Sep 2008 04:26:59 EDT http://www.dslreports.com/forum/remark,21078771 DJBuzz24 : try downloading more than 20-25GB and see if your connection speed drops through the floor. During my time as a SL customer they never would tell me where the actual caps were, but my best guess is somewhere between 15-20GB. Just be aware that once you trip the switch there's no return until after the mysterious throttling system resets.

Trust me, if you're an iTunes customer, bit-torrent user, Amazon Unbox, XBox Live movie renter, SL is not the service for you.]]> http://www.dslreports.com/forum/remark,21078771 Mon, 08 Sep 2008 21:15:35 EDT http://www.dslreports.com/forum/remark,21078140 anon :
at 6:11pm on 3mb connection so not that bad here]]> http://www.dslreports.com/forum/remark,21078140 Mon, 08 Sep 2008 19:20:02 EDT http://www.dslreports.com/forum/remark,21041448 mikeohara : I will be leaving Suddenlink later this week to go back to AT&T. I've had a slew of problems and more than likely I've been classified as an "excessive" user, which gets me 256k internet for all of eternity.

Good thing that I'm moving in a year or two to the Dallas area, where FTTH will be available and I don't have to worry about shit slow service from SL.]]> http://www.dslreports.com/forum/remark,21041448 Mon, 01 Sep 2008 17:48:09 EDT http://www.dslreports.com/forum/remark,20861609 DJBuzz24 : Thanks Miller. As my post above outlines, I got my issues sorted by ditching SL and moving to SinTel.]]> http://www.dslreports.com/forum/remark,20861609 Mon, 28 Jul 2008 15:32:08 EDT http://www.dslreports.com/forum/remark,20839327 Millerfan30 : Can't blame you; Buzz. I live in La. I had trouble with Cox. But when Suddenlink took over, my speeds were so much better. Even my 2 laptops I have on wireless run at very good speeds. I just think it's kind of crappy that you have to pay extra when you don't have cable with them. But $5.00 more a month isn't bad. Especially when I get the speeds I get. Hope you get things worked out soon. ;) ]]> http://www.dslreports.com/forum/remark,20839327 Wed, 23 Jul 2008 21:43:39 EDT http://www.dslreports.com/forum/remark,20784602 nnaarrnn : those are the speeds you get when you're modem is disabled, and you're using other DNS servers. (open dns, etc..)]]> http://www.dslreports.com/forum/remark,20784602 Sun, 13 Jul 2008 13:55:14 EDT http://www.dslreports.com/forum/remark,20784449 DJBuzz24 : Zane,

You should hook up with Pete Abel. He can help you, as long as the people below him are willing to help. They're not against micromanaging customers, so you may get some special treatment in order to get it fixed. I'm sure you're going to have to go this route, as 99.9% of their tech support is outsourced, so if there's not a script or hint page with specific information regarding your types of issues, they'll simply continue to troubleshoot common problems. Obviously you don't fall into that category.

You can find Pete's contact info everywhere on this forum, so there's no need in me publishing his email address :)]]> http://www.dslreports.com/forum/remark,20784449 Sun, 13 Jul 2008 13:07:20 EDT http://www.dslreports.com/forum/remark,20778302 anon : Sure wish I had another provider to go with, i'd ditch Sl in a New York minute! This is the garbage i've been dealing with for just over a year..



Countless minutes burned up on my phone with tech support. Dozens of modem resets. I'm a gamer, and I cant play anything online anymore. Last night, just for sh!ts and giggles, I jumped into a server, and was pinging around 180 or so. After about 2 minutes in game, I started to lag horribly. I checked my ping agin, and it had jumped to around 800. Checked again about 3 seconds later, and it dropped down to 450 or so. Checked again 3 seconds later and WOW!!! It spiked all the way over 13,000ms !!! never in my life had I seen such a high ping. It stayed up over 10,000, for about the next 5 minutes, before dropping back down to about 600ms. It just went up and down. I gave up after about 10 minutes. I've talked to a couple different Comcast techs, when I see them out and about. I asked them when Comcast is going to pull a hostile takeover from SL. They laughed, and said they've heard LOTS of horror stories from SL customers. One of the Comcast techs i talked to told me, that he has to use SL for internet, and his service is terrible as well. I feel bad for all SL users, especially the ones (like me and the Comcast tech) that have no other alternative. I would be better off, tying packets to a pigeons' legs and tossing it out my window to deliver.]]> http://www.dslreports.com/forum/remark,20778302 Fri, 11 Jul 2008 22:42:31 EDT http://www.dslreports.com/forum/remark,20771281 DJBuzz24 : Yea, since May.

»Review of Suddenlink by DJBuzz24

They're simply oversold. I have a friend that works for their upstream provider...while I was looking into see what kind of deal *I* could get for DS1's (evil plans and all), I asked about how many SL had in my area and not only got quite a shock, but also confirmed what another SL field tech had mentioned.

Besides, the 1Mb you're seeing above is because I left the cable connection idle for about an hour while goofing around with the new DSL. Typical connection speeds were 256k with 1Mb bursts limited to 3 minutes each. Some shady, crazy stuff they're trying.

DSL's been flying like a champ. Should have done this a good 2 months ago!]]> http://www.dslreports.com/forum/remark,20771281 Thu, 10 Jul 2008 17:15:40 EDT http://www.dslreports.com/forum/remark,20770655 madmax2000 : have you tryed getting your services repaired? ]]> http://www.dslreports.com/forum/remark,20770655 Thu, 10 Jul 2008 15:16:14 EDT http://www.dslreports.com/forum/remark,20769934 DJBuzz24 : Initiated call @ 11:56, navigated thru phone queue...

Maurene picked up my call. My account was cancelled, credited $22, and my final bill is in the mail (so it's all in writing).

Was off the phone by 12:04.

Guess that answers my question. You can call in, demand a credit, and cancel your account in *less than 8 minutes*

Now THAT'S customer service!]]> http://www.dslreports.com/forum/remark,20769934 Thu, 10 Jul 2008 13:07:54 EDT http://www.dslreports.com/forum/remark,20769832 DJBuzz24 : Happy trails, my friends. Happy trails.

Let's see how quick SuddenSh*t's Customer Service is at taking cancellations :)

But in all seriousness, Yay for me.

This is you....
This is your competition.

]]> http://www.dslreports.com/forum/remark,20769832 Thu, 10 Jul 2008 12:49:34 EDT