Boni
join:2008-09-01
Quilcene, WA
| [HN7000S] HN7000S Uplink* Issue with the HN7000s
For the last 3 weeks havnt been able to connect to my game becouse the modem keeps droping the signle about every 2 mins. Now this isnt only happing with my game. Happens with outlook while tryign to read emails or anytime i try to use my online banking web sites i have time to log into the site and once main page is loaded i can click on any other link there and it will come back that the secion has timed out please log back in. this seems to happen with any site that i have to log into and its a secure site, allso does the same no matter what time aday it is. on main page for modem if i click problem shooting and click on pages load slow it allways comes up with Uplink Queuing and RTT dont remmeber off hand but in the advanced seting theres a place that shows you hour by hour of these errors for like 12 hours and for the last 3 weeks ever hour there is a red X in them to colums (Uplink Queuing and RTT)
When this all started everythign worked fine one night when got home from work next day it was like this.
Allso not sure if this is supposted to be off but my turbo page is currently disabled was reading on a diffrent post about changing the server that unlink used.
my connection is really slow and is allways that way i can switch over to dialup and browes faster. heres info on modem
SYSTEM STATUS
Signal Strength 77
Note: Signal Strength is not an indicator of browsing speed. Precipitation can affect Signal Strength. If you do not see a red flag next to any of the status messages on this page, you should be able to browse the Internet successfully.
Receive Status Receiver operational. (RxCode 5)
Transmit Status Transmitter ready. (TxCode 8)
Software Download Status All files are up-to-date.
Service Status Commissioned [Keys updated] [Service History]
TCP Acceleration Status Operational
Web Acceleration Status Operational; Upstream Addr: 66.82.9.81
Diagnostics Code Not Available
Fair Access Policy Threshold Exceeded NO
allways stay the same never get a error really talked to tech support for over 3 hours got no where keep trying to tell me it was on my end so i pulled harddrive did a clean install and updated all micro. updates and still having the same problem.
I'm on the pro-plus plan and cant seem to download anything faster then 40-50ish kb no matter where,what site/server i try to download from and its ifs a big file at all it will stop me from trying to download it withing like 2-3 mins into downloading it with a timed out message from server.
With all this stuff coming out about comcast might be they trying to make it so you can only use your servic to surf the web no downloading much at all or let alone upload.
but if anyone have any info tip[s i could try please let me know |
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Rockin4D
join:2007-10-11
Beggs, OK
 ·HughesNet Satellit..
 ·AT&T Yahoo
| I had a 7000s and just recently the 9000 modem on a new account. I tried like hell in the last 2 months to find another service but to no avail. Even dialup doesn't work as the phone lines are horrific and I being the last phone customer down the line (new 20 lot trailer park moved in ahead of me) had my phone /modem signal ruined. I've been experienceing the same issues you did with my 7000s and 9000 behaves exactly the same way (just doesn't display the same reports anymore showing that the service is hoseing you. Since I came back to Hughesnet last thursday I've been on the phone with their tech support every night complaining about game packet loss, https logon issues, downloading individual files via ftp from websites. I think the Hughes is only catering to their large customers i.e. Gov't, Big businesses who pay millions a year. Also a majority of the new Spaceway 3 bandwidth has been given to TV stations. I've been reading through the grapevine that in the past Wildblue and now Hughesnet has moved game packets for World of Warcraft and others that we could play to the last in line que. I'm not sure if this sort of bandwidth shaping is legal but I'm mad as hell about it. There are large parts of the day now I cannot logon Warcraft at all. When I am on there is also large blocks of time the latency goes up to 22 seconds while I can ping otherwebsites with a command window and still show 600-900 ms pings. What gives?? THinking it might be blizzards fault I asked others in game if they are having problems and obviously no one else is. Just me. I asked if there were any Hughesnet players online and no one responded (guess they can't play). If there are any lawyers reading this I would love to know if I have any rights in court. Ending this post I just got off the phone with tech support (30+minutes) and got yet another issue forwarded to level tier 4. I feel completely horrific that I felt I needed internet badly enough to pay another 860 to get back online with the hopes that it could work. I was sadly mistaken and am now out a few thousand including monthly costs over the next two years or at least 400 to cancel early. Its a revolting feeling of regret I dont wish on anyone.
Wes |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to Boni
said by Boni  :but if anyone have any info tip[s i could try please let me know When did you first get your HN7000S ProPlus account? How long after that did this problem arise? Do you know what the HughesNet Fair Access Policy (FAP) is?
Using HTTPS is slower by design, since secure packets automatically bypass the HughesNet HPEP (WebAccel) servers. But you may be able to get rid of some of the red Xs by doing a turbo page tear down. Go to »192.168.0.1/fs/advanced/advanced.html and look at the left hand column. Click on TurboPage, then on Advanced CFG. Then click the "Tear Down TurboPage Connection" button that appears on the right.
While you're in the Advanced section, it wouldn't hurt to force range the modem either. Close the TurboPage dropdown, then click Installation. Click Force Ranging, and a pop-up window will appear. Click the button in the pop-up window. Wait till you see TX8 appear in that window, then close it. Now see if your browsing improves
//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
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Boni
join:2008-09-01
Quilcene, WA
| OK got my pro plan alittle over 2 years ago been able to run 3-4 video games 24 hours strat with alittle lag nut much at all though even when it was snowing other then having to run out side about everyother hour to wipe off the dish. so for 2 years not a problem at all playing now within the last 2 weeks cant even loginto game. now i know they dont support it but i cant even log into the gamer server just for updates with just download to my computer or cant browes any of my online banking pages, pages timeout in about 10 secs witch requir me to relogin. Sence this started 2 weeks ago done a fresh install on OS and everythign still the same cant do anything really other then surf unseacar sites. download speeds are really low. And yes i knwo what about when u go over 450megs in 24hours and no i'm not over it read info from first post on modem i can currently run 9 accounts 24 hours strait and not go over my aloted 450megs game uses about 6 megs running 9 games at once a hour. Can not finish my collage classes right now prob gonna fail taking online classes though UTC witch is a online collage, not able to enter my classes and lision to the teaches and not able to download the classes and work i missed from the archive page just loges me out every 30-40 sec's now if this aint gonna get fixed soon guess i'll see them in court not a dam thing wrong on my end if i pay to surf and download from the web, if i cant do and kinda downloading or finidh my classes then thats a good suit. I know what i talking about i currently in 2 courtcases and they are in breach of contract when they say nuthign in wrong cant get anywhere with tech support. |
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Boni
join:2008-09-01
Quilcene, WA | reply to grohgreg
allso TurboPage is current disabled on my moden and tech support is no help with that |
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Boni
join:2008-09-01
Quilcene, WA
| Anyone make heads or tails of this?
---------------------------------------------------------------
System Level Diagnostics
---------------------------------------------------------------
Monitoring interval TUE SEP 02 19:30:36 2008 - TUE SEP 02 20:30:36 2008
Problem(s) Detected [* - Triggering Statistic(s)] Uplink Queuing
Overall BAD
Transport BAD
PEP BAD
---------------------------------------------------------------
Transport Layer Diagnostic Statistics
---------------------------------------------------------------
Status BAD
BW allocation percentage 7 MARGINAL
SMA Reset Error 0 INFO
ACM MODCOD Mismatch (Higher) 0 INFO
ACM MODCOD Mismatch (Lower) 0 INFO
Priority Q 1 high latency pkts 38(15.70%) BAD *
TX CODE COUNTS 0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0 INFO
TX CODE OUTAGE DURATION 0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0|0 INFO
---------------------------------------------------------------
PEP Diagnostic Statistics
---------------------------------------------------------------
Status BAD
LLRTT (in msec) for bb 2 1539 MARGINAL
---------------------------------------------------------------
Traffic Activity
---------------------------------------------------------------
Interface Bytes Packets Rate Activity
LAN Rx 407.80K 2147 0.91Kbps IDLE
Uplink 231.82K 828 0.52Kbps IDLE
Downlink 6.37M 21107 14.15Kbps IDLE
LAN Tx 3.24M 3396 7.20Kbps IDLE |
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Boni
join:2008-09-01
Quilcene, WA
| Status BAD
Tx Outage Duration (in secs) 99(2.75%) MARGINAL
BW allocation percentage 9 MARGINAL
SMA Reset Error 0 INFO
ACM MODCOD Mismatch (Higher) 0 INFO
ACM MODCOD Mismatch (Lower) 0 INFO
Retx count to stream ACK ratio 1(0.03%) MARGINAL
Priority Q 2 high latency pkts 237(27.62%) BAD *
Priority Q 2 very high latency pkts 113(13.17%) BAD *
Priority Q 4 high latency pkts 291(19.80%) BAD *
Priority Q 4 very high latency pkts 107(7.28%) BAD *
TX CODE COUNTS 0|0|0|0|2|0|0|0|2|0|0|0|0|0|0|0|0|1|0|0|0|0|0|0|0|0|0|0|0 INFO
TX CODE OUTAGE DURATION 0|0|0|0|2|0|0|0|88|0|0|0|0|0|0|0|0|1|0|7|0|0|0|0|0|0|0|0|0 INFO |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
| reply to Boni
I'm having trouble concluding whether your priority is online gaming - or pursuing a higher education. But anyway,
1. what was tech supports response when you asked them why your TurboPage was disabled?
2. what is your transmission error percentage?
3. what are your last ACP (isolation) validation/revalidation numbers?
//greg//
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HN7000S/74cm/1w/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
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Boni
join:2008-09-01
Quilcene, WA
| Last Validate Timestamp..... TUE SEP 02 21:15:04 2008 Last Revalidate Timestamp.... THU AUG 28 11:58:26 2008
Last Validate Isolation..... 72 Last Revalidate Isolation... 66
Last Validate SQF........... 76 Last Revalidate SQF......... 75
and where you see where it gives a % i just see number of failed times? |
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Boni
join:2008-09-01
Quilcene, WA
| and video games aint my highest prority done deatived all my account tell dsl gets in my arena supoosted to be installed in the next 6 mounths or so, i rally played them just ran them to make money on the side but i got to be able to do my online classes witch i been trying to do and still cant. And for the turbo page being deativated who knows talked for over a hour tonight and tech support coudnt help me at all just giving me the run around having me do everythign i done did the lst 3 times i called. everytime i they have me run cmd and ping sites best i could get was 2/2 with 2 timeing outbut 90% of the time geting 3 timming out out of 4. sites they had me ping was yahoo.com and my collage web site, bank website and there support site witch was liek direcwaysupport.com dont remmeber now done pissed me off enuff with it. |
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Boni
join:2008-09-01
Quilcene, WA
| somethign else if you can aswer this for me everytime i have called they allways make me go in to internet opions in my browers and go to advanced proxy setings. ok first thing on the list is HTTP they had me put 69.19.14.10 the first time i called in the http spot the net time the uys liek no no no put 192.168.0.1 then i call agian then its the otherway around everytime i call they say its wrong put the other one in there witch is 69.19.14.10, are both these numbers the same thing? Dont compleatly understand y they allways say i got it wrong to switch them around. I guessing ones my modem witch is the 192... and the other is soemthign to do with there satlite or there server not a clue anyways |
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grohgreg
Dunno. Ask The Chief
join:2001-07-05
Dawson Springs, KY
1 edit | reply to Boni
198.168.0.1 is the address of your HN7000S. 69.19.14.10 is the address of a specific HughesNet proxy server (they have many). Using the former means your modem will determine which (of those many) proxy servers will be used for any given connection. Using the latter, locks you into that proxy server only.
You have to calculate transmission errors yourself. Go to 192.168.0.1 and click on Transmission Info. Divide Failed transmissions by the sum of Successful Transmission AND Failed Transmissions. Multiply the result by 100. The product is your transmission error percentage. Hughes considers under 1% (0.01) as "Good". Between 1% and 5% you're "Marginal". Over 5% is "Bad". A typical number is 0.002 (2/10 of 1%) or less. Mine for example, is 0.0004 (4/100 of 1%) over the last two weeks.
In remedying your connection issue, you should aggressively pursue the fact that your TurboPage remains disabled. Hammer that into tech support until they come up with a solution.
//greg//
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HN7000S/98cm Prodelin/2w Osiris/ProPlus - G16/1250H/Germantown - NAT 66.82.187.152/Gateway 66.82.25.10/DNS 66.82.4.12 and 66.82.4.8 - Firefox 3 - AVG+Firewall v7.5 |
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