U-Voice in Chicago area in AT&T U-verse

U-Voice in Chicago area in AT&T U-verse http://www.dslreports.com/forum/r21044193 en Fri, 04 Dec 2009 05:36:16 EDT Fri, 04 Dec 2009 05:36:16 EDT Re: U-Voice in Chicago area http://www.dslreports.com/forum/remark,21100981 jumpernumber : Illinois 60477 east Harlem Avenue up and running since today
:)]]> http://www.dslreports.com/forum/remark,21100981 Fri, 12 Sep 2008 17:38:25 EDT Installed http://www.dslreports.com/forum/remark,21093960 gdm : Just got installed a couple of hours ago and so far very good. Some how my PIN wasn't given to me or it was messed up. I called into Tier2 and they reset it.

Otherwise pretty decent interface for changing things. I did notice by default Call Waiting was off.

I will post a review after I have had a chance to use it more.]]> http://www.dslreports.com/forum/remark,21093960 Thu, 11 Sep 2008 13:17:51 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21081092 gdm : Post in the ATT Direct forum you will need to register with the site in order to do that.]]> http://www.dslreports.com/forum/remark,21081092 Tue, 09 Sep 2008 10:06:00 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21081085 anon : Here we go... I'm on with 888-803-2456 right now. When I ask if it is available they say, "YES, sure is". Then when we get to the phone number screen they get an error message that won't let them give me a number... there is not a list of Plainfield numbers. They conclude at this point that it's not available. But then why at the beginning does it appear to be available? What's the issue?? It even is a choice for me online to order, but same thing happens when I get to the phone number screen.. tells me that I can't order online yet and to call 888-803-2456.

HELP! :huh:

We think it's that they don't have a list of Plainfield numbers yet. Told me to call back in 48 hours - they put a ticket in]]> http://www.dslreports.com/forum/remark,21081085 Tue, 09 Sep 2008 10:04:15 EDT Re: U-Voice in Chicago area http://www.dslreports.com/forum/remark,21081001 anon : OK... I'm on with 888-803-2456 right now. When I ask if it is available they say, "YES, sure is". Then when we get to the phone number screen they get an error message that won't let them give me a number... there is not a list of Plainfield numbers. They conclude at this point that it's not available. But then why at the beginning does it appear to be available? What's the issue?? It even is a choice for me online to order, but same thing happens when I get to the phone number screen.. tells me that I can't order online yet and to call 888-803-2456.

HELP! :huh:]]> http://www.dslreports.com/forum/remark,21081001 Tue, 09 Sep 2008 10:04:04 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21079313 ILpt4U :

said by IID :

Why can't I get it in Plainfield????

Call. Again. 800-ATT-2020. Ask for U-Verse Sales. Have your U-Verse Account Number (BAN) ready. Plainfield should be a go, as it is served out of the Chicago VHO.

If you keep getting told "no," ask to speak to a manager. If you keep getting "no"s, get IDs of the Reps you have spoken to, and then post up in AT&T Direct here at dslreports.com. U-Verse Voice has launched for Chicagoland/Northeastern IL.

»www.att.com/gen/press-room?pid=4···id=26049 -- Official U-Verse Voice Launch Announcement at att.com
»/forum/sbcdirect -- AT&T Direct Forum]]> http://www.dslreports.com/forum/remark,21079313 Mon, 08 Sep 2008 22:39:28 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21077606 anon : Why can't I get it in Plainfield????]]> http://www.dslreports.com/forum/remark,21077606 Mon, 08 Sep 2008 17:19:42 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21047963 ILpt4U : Pricing could be changing? I honestly have no idea. However, U-Voice coming to Chicagoland is right on schedule...

See, after such data is public knowledge, I can then comment on it. I have seen launch dates for various areas, but as far as the pricing and deals, well they don't tell us techs that too often... That's what sales is for...

I do know from my August in Metro Detroit that they get U-Voice Unlimited for $20/month out there, and U-Voice 1000 for $10/month. That deal is REAL HARD to pass up. The $30/$25 pricing looks about right for "regular" pricing, in my humble opinion.]]> http://www.dslreports.com/forum/remark,21047963 Tue, 02 Sep 2008 21:31:17 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21047801 djrobx : Also interesting is that it shows the lite 1000 minute plan at $25.
--
AT&T U-Hearse
Your funeral. Delivered.
]]> http://www.dslreports.com/forum/remark,21047801 Tue, 02 Sep 2008 21:03:18 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21047574 gdm : I am out of town Monday/Tuesday and Wednesday I have to go downtown so.

I will let everyone know how it goes. The normal u-uverse folks had no clue what CV was. The winback did know what it was. Your right about it being the red headed step child :).

I did notice tonight the call history that was brought up in another post being on the system.

This is interesting right off the U-Verse page that talks about U-Voice »https://uma.att.com/assets/files/voice_plans.html it lists the unlimited as $30.]]> http://www.dslreports.com/forum/remark,21047574 Tue, 02 Sep 2008 20:22:34 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21047457 ILpt4U :

said by gdm

:

Well I called the winback department and I can get U-Voice unlimited for $30 for switching back for some reason. The install fee is waived as well.

For $30 it's worth it to me plus I can kill my Linksys router and the TA. Install is set for next thursday it was going to be wednesday but I can't be home.

Well, since it is a Thursday, it won't be me installing it, as Thursday is my off day.

But, your U-Verse Voice install day is my U-Verse TV & Internet install day...w00t! I finally get to have the product I install every day!

And you are probably considered "Winback" since you are porting from CallVantage. Remember, CallVantage is kinda the Red-Headed step child of AT&T (could be why it has begun the beginning of its end?). Regular AT&T Landline probably considers CallVantage a "competitor" as opposed to another AT&T Voice service.]]> http://www.dslreports.com/forum/remark,21047457 Tue, 02 Sep 2008 19:58:20 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21047447 ILpt4U : O'Fallon (Metro East/IL side of St Louis) will probably be later -- as their service is served out of the STL Video Hub Office, and thats where the upgrades/updates are done for regional releases, as opposed to the rest of IL that has already launched, which is all served out of the Chicago VHO (Central IL has not launched yet for any U-Verse service, and I am almost certain that Central IL will have at least 1 VHO, maybe more than 1).

So I would assume that O'Fallon won't launch U-Verse Voice until it is ready to launch on both sides of the River down there in Metro St Louis...

But don't quote me on that. It could be ready now...]]> http://www.dslreports.com/forum/remark,21047447 Tue, 02 Sep 2008 19:56:36 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21045829 gdm : Well I called the winback department and I can get U-Voice unlimited for $30 for switching back for some reason. The install fee is waived as well.

For $30 it's worth it to me plus I can kill my Linksys router and the TA. Install is set for next thursday it was going to be wednesday but I can't be home.]]> http://www.dslreports.com/forum/remark,21045829 Tue, 02 Sep 2008 15:10:31 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21045811 towerdave : I don't have U-Verse yet, and they just fixed my availability for U-Verse itself, so I'm going to assume (I know, I know) that U-Voice isn't available here yet.

TD]]> http://www.dslreports.com/forum/remark,21045811 Tue, 02 Sep 2008 15:07:20 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21044981 gdm : It may be for you. when I called they said no. Then I said my neighbors address says he can for new service. She had to send an email off to someone and then called back. When she called back it was but her system wasn't showing it.

Try checking a neighbors address that doesn't have uverse at all.

I may have more info on pricing later. �]]> http://www.dslreports.com/forum/remark,21044981 Tue, 02 Sep 2008 12:46:40 EDT Re: U-Voice in IL http://www.dslreports.com/forum/remark,21044936 towerdave : Not available to me in O'Fallon. :) May want to change your title to reflect that it's available where you are in IL.

Thanks,

TD]]> http://www.dslreports.com/forum/remark,21044936 Tue, 02 Sep 2008 12:36:02 EDT U-Voice in Chicago area http://www.dslreports.com/forum/remark,21044193 gdm : Looks like U-Voice is an option for new U-Verse customers. On the phone now to see about existing customers and cost/install fee.

Looks like it still $40 for unlimited and $30 for 1000 minute and a $50 install fee.

Until AT&T wakes up and lowers the pricing to $20-30 range for unlimited I will be sticking with Call Vantage till they kill it.]]> http://www.dslreports.com/forum/remark,21044193 Tue, 02 Sep 2008 10:26:44 EDT